What do you like best about the product?

We started using Glia as a chat provider several years ago. Then we expanded by adding their Virtual Assistant both on our public facing site and our Online Banking & Mobile App. We've now just added their Voice solution to handle our IVR and entire Contact Center team. The functionality of everything is amazing. The support through the implementations of the different features was great. Our ongoing support has also been phenomenal!

What do you dislike about the product?

There really haven't been any. I would have said the reporting available is lacking, but that's gotten so much better and you'll have no problem finding what you're looking for.

What problems is the product solving and how is that benefiting you?

Glia has made my contact center much more efficient. I can streamline engagements from all avenues (chat, phone, and video) so that I can actually staff to meet needs. Additionally, the quality control process has gotten so much easier for my management team. They can review calls in a fraction of the time it used to take.