Support Suite - would recommend!
What do you like best about the product?
We love Zendesk support suite for bringing our internal and external knowledge bases together with our ticket responding and the ability to layer integrations and Zendesk add ons such as Co-Pilot for quicker resolution for our users!
What do you dislike about the product?
We find the reporting side of Zendesk Suite clunky and tricky to use - we use Zendesk for user feedback and bug tracking and compiling this data can be tricky using custom reporting.
We are considering exporting this data to review elsewhere.
We are considering exporting this data to review elsewhere.
What problems is the product solving and how is that benefiting you?
Zendesk suite is fantastic as it integrates with our other software (especially with the Co Pilot add on.
It’s helped all of our agents work out of one platform.
It’s helped all of our agents work out of one platform.