Omnichannel is life
What do you like best about the product?
Using just one platform to manage all CX services, while it is fully customizable and personalizable with the possibility of integrating apps, is very useful and versatile.
What do you dislike about the product?
The reports section, satisfaction does not support NPS and is subject to having a lot of duplication of final users.
What problems is the product solving and how is that benefiting you?
It gathers all communication channels into an easy and standardized interface, facilitating service interactions.