Omnichannel is life
What do you like best about the product?
Using just one platform to manage all CX services and having it be fully customizable and personalizable with the possibility of integrating apps is very useful and versatile.
What do you dislike about the product?
The part about reports, satisfaction does not support NPS and is subject to having a lot of duplication of end users.
What problems is the product solving and how is that benefiting you?
He brings together all communication channels in an easy and standardized interface, facilitating service.
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