easiest more intuitive system to work with
What do you like best about the product?
As an admin, been able to control my system up to the minimum detail is the best Zendesk has, I have all type of communications linked to my system and agents have less tool to use, which helps with productivity.
What do you dislike about the product?
The new AI system, it is still too new and the intents' system is not really super easy to use based on our specific needs.
What problems is the product solving and how is that benefiting you?
Handling all type of communications with our users, from in-app support coming to our system, to reviews from app stores all in one place is the best way for the agents to not feel overwhelmed and using th intents, has help us to prioritize the more easy but important request to handle them first.