Good things come to those willing to put in the effort.
What do you like best about the product?
They have recently introduced a co-pilot agent assistance feature that is very useful.
What do you dislike about the product?
The one thing for account managers is always price. You pay for what you get, so it is worth it.
What problems is the product solving and how is that benefiting you?
It gives my agents the tools needed to carry out they job they do.