ZD Support Suite
What do you like best about the product?
What I like most about this is that everything is bundled all in one
What do you dislike about the product?
What I dislike most about zendesk suite is how hard it is for customization. I don't think I'm the only one with this issue as well.
What problems is the product solving and how is that benefiting you?
When I was in CS, it helped a lot concerning managing large influx of customer queries and emails etc