ZD - good for volume support with room for improvement
What do you like best about the product?
Allows my team to work together efficiently from several queues.
What do you dislike about the product?
Not being able to edit a post and a lack of support for internal lite-agent or other non-agent contributors and stakeholders is a challenge.
What problems is the product solving and how is that benefiting you?
Allows us to have tickets submitted through our web application or via email directly.