What do you like best about the product?

The ease of use is by far one of Fireblocks’ strongest attributes. From day one, the platform was intuitive, with a well-thought-out user interface that makes moving assets, managing user permissions, and handling wallet infrastructure straightforward. Fireblocks has done an excellent job of balancing security with user experience, something that is often difficult to achieve in the digital asset space. Implementation was equally smooth, and we were able to integrate it into our tech stack without significant delays. I have spent nearly 5 years using Fireblocks sending hundreds to thousands of transactions a day using a mixture of their API and UI.

Moreover, Fireblocks' customer support deserves special mention. In instances where we’ve required guidance—whether for troubleshooting or optimizing our use of the platform—their team has been highly responsive and knowledgeable. It’s clear they prioritize customer experience, and that has been consistent over the years. The platform's broad suite of features has also been a strong point, providing all the necessary tools to safeguard and efficiently manage our assets.

What do you dislike about the product?

While Fireblocks is largely user-friendly, there are times when the interface feels like it could be simplified for user experience. As an example, certain approval workflows aren't as straightforward as they could be, which occasionally leads to minor delays.

Fireblocks offers a variety of integrations, but the ease of implementing them can differ. Depending on your existing tech setup, you might encounter some obstacles that require additional effort to resolve. They've rolled out numerous updates and new features but still some workflows could be simplified and have less of a learning curve.

What problems is the product solving and how is that benefiting you?

Fireblocks has been instrumental in helping us efficiently manage the wallets of hundreds of thousands of customers. By enabling seamless asset transfers between wallets, they’ve greatly simplified our custody management process. This has allowed us to securely and efficiently sweep assets as needed, ensuring smooth operations and robust security across our entire customer base.