Fraudulent renewal scams - and way harder to use than Webflow or Tilda
What do you like best about the product?
It's become a fully-integrated marketing platform (lite version)... so if you need bare minimum CRM, email marketing, shopping cart, etc. with a no-code website builder it's not a bad place to start and their template library is pretty good. But that is also why it's not a great platform if you think your business will grow - none of the tools are as robust as something else - sort of a jack-of-all-trades platform that's not great at any of it but can be an okay entry point.
Their live chat is also pretty responsive and helpful.
Their live chat is also pretty responsive and helpful.
What do you dislike about the product?
All of their tech is okay but not great. For example: their email marketing is okay but not as good as Mailchimp/competitors that specialize in email, their CRM is better than nothing, but not as good as Pipedrive/NutshellCRM or other SMB-targeted CRMs (not even talking about Hubspot which I consider more for larger orgs). And their web builder is good, with good templates and decent capabilities, but not as intuitive/easy to use as Webflow, Squarespace or Tilda - and doesn't have near the SEO capabilities or tech customization native in Webflow or Tilda.
In short, you can get okay ecommerce, but would be better off with Shopify or BigCommerce. You can get okay email marketing and CRM but would be better off getting specialized apps and then dropping their form fields into your site. You can build a decent website with Wix, but for advanced and custom design/integrations/actions as you grow your business - and better SEO tools - you'd be better off with Webflow or Tilda.
Additionally, in my opinion, they've gotten more scammy over time as their tech has been surpassed by competitors. I used to build client sites in Wix all the time (between 2016 - 2019 I built 5 client sites plus my own there)... but they've instituted hidden upcharges, confusing subscription plans and a super shady renewal practice where they bill you 14 days before your renewal ends and then tell you it can't be refunded even if you cancel before your newly-purhcased-but-not-wanted renewal starts. I don't like doing business with companies I feel like are trying to screw me so I'd have stopped using them for that reason alone.
In short, you can get okay ecommerce, but would be better off with Shopify or BigCommerce. You can get okay email marketing and CRM but would be better off getting specialized apps and then dropping their form fields into your site. You can build a decent website with Wix, but for advanced and custom design/integrations/actions as you grow your business - and better SEO tools - you'd be better off with Webflow or Tilda.
Additionally, in my opinion, they've gotten more scammy over time as their tech has been surpassed by competitors. I used to build client sites in Wix all the time (between 2016 - 2019 I built 5 client sites plus my own there)... but they've instituted hidden upcharges, confusing subscription plans and a super shady renewal practice where they bill you 14 days before your renewal ends and then tell you it can't be refunded even if you cancel before your newly-purhcased-but-not-wanted renewal starts. I don't like doing business with companies I feel like are trying to screw me so I'd have stopped using them for that reason alone.
What problems is the product solving and how is that benefiting you?
A no-code website builder that can get a small business website built and launched quickly. It is simple enough that usually a non-technical person at a client company can then update/manage their site themselves without needing agency/tech support for day-to-day updates.