What do you like best about the product?

Adds enterprise-level security, interoperability and administration features to the widely known Node-RED low code IOT visual programming tool. It's quick to learn (our pilot project team developed integrations in half the time we estimated) and runs reliably. It's aimed at moderately technical people who understand the systems that they are integrating, and it makes life for those people much easier. We chose to deploy it in our own data centres, which worked well, and a variety of SaaS options are also available. We were easily able to configure the platform for single-sign-on and MFA. On the few occasions we have needed support we have been speaking to an experienced engineer within an hour, and had the problem resolved quickly. The system has been running some key system integrations for us for the last year, and we are looking to expand our use across many more projects.

What do you dislike about the product?

Less suitable for non-technical users, so in a different space than some business-focused automation tools that hide the technology. That's not necessarily a criticism - it depends who your users are.

The self-hosting options for large installations are best suited for organizations with modern private cloud infrastructure.

What problems is the product solving and how is that benefiting you?

Integration between corporate IT systems running on-premises and externally hosted SaaS systems, some involving complex integration logic, e.g. filtering and enriching data before delivering it, handling business events and using them to trigger multiple processes. Over the next year this is expected to eliminate a large amount of currently manual work and give users a near-real-time view of the data they need.