Helpshift is great tool for customer service
What do you like best about the product?
Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information.
What do you dislike about the product?
The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them.
What problems is the product solving and how is that benefiting you?
Firstly, Helpshift helps with the bots solving the first client contact. If it cannot be solved, it directs to an agent. Through this product, we can assist and help our clients with their demands.
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