Good Tool, Needs More Responsive Employees
What do you like best about the product?
This tool makes it very easy for our business to stay organized with numerous location listings on Google. The label piece is especially helpful as we group different brands. The interface is also very simple to understand.
What do you dislike about the product?
It's difficult to get support and we've gone through several reps. I wish they were more responsive without having to bring in our agency to get a response. Customer service also speaks to us like they would a developer and it can be difficult to follow if that isn't your role.
What problems is the product solving and how is that benefiting you?
We needed a better way to manage our google business listings and responses to reviews. This helps us interact better with our customers and ensure that we're crafting quality responses in a timely manner.