FormAssembly Essentials
FormAssemblyReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
388 reviews
from
External reviews are not included in the AWS star rating for the product.
A powerful tool for data collection
What do you like best about the product?
I really like how easy it is to connect to salesforce and export my survey results.
What do you dislike about the product?
I wish there was a way to automate some form creation tools. Sometimes I have to do the same thing over and over again.
What problems is the product solving and how is that benefiting you?
Through form assembly I am able to survey students and gather information about how well they enjoy certain aspects of the school vs. what still needs to be worked on.
Form Assembly is the connector your Salesforce instance needs
What do you like best about the product?
I love the smooth integration with Salesforce - and that we can do more than we thought we could do with it!
Their team has been helpful when we've run into issues or things haven't played out as the help files suggest they should.
Their team has been helpful when we've run into issues or things haven't played out as the help files suggest they should.
What do you dislike about the product?
The lack of communication when FA goes down. It does not have 100% uptime as it promotes. It's good, but not that good. Also, wish we could save versions of forms to have a history for those times we make an error and cannot find it and have nothing to go back to. A Last Saved version would be helpful.
What problems is the product solving and how is that benefiting you?
For us, Form Assembly accomplishes what we wanted Salesforce Communities to do for us - at a significantly reduced cost. Additionally, we haven't had to train additional Salesforce users.
Generally intuitive platform, helpful Salesforce integration
What do you like best about the product?
The SF connector is really important for us to have form data flow into our central database, and is pretty easy to set up. Also great to be able to customize themes.
What do you dislike about the product?
Sometimes question types and layout options feel a little limited.
What problems is the product solving and how is that benefiting you?
Data capture from constituents, automated data flow into Salesforce
Robust, flexible and intuitive web form solution
What do you like best about the product?
We can make forms as dynamic or simple as we need. The comprehensive features for conditional fields and processing mean that we can create and manage one form for a variety of stakeholders on a given project.
What do you dislike about the product?
I wish there was more support in utilizing some basic code to extend forms, but they are clear in documentation that their support doesn't cover that. And the community of end users using FormAssembly can usually help out.
What problems is the product solving and how is that benefiting you?
We have been able to use FormAssembly to display data from within Salesforce for constituents who might now have Salesforce logins, but need to review and update data points.
Pretty great product!
What do you like best about the product?
The Salesforce integration is so helpful - no other system that we have tried works so well. I also like the webinars that Form Assembly has been putting on recently.
What do you dislike about the product?
I wish there were more options for customization within form building in Form Assembly. Specifically, I'd like options to be able to click to customize my form (rather than needing to use code). Although the forms are functional, our users don't love how they look. One thing we would love is a drop-down menu of font options - we currently aren't using our brand font and that's not ideal.
What problems is the product solving and how is that benefiting you?
With Form Assembly, we are able to reduce the number of duplicate records that get created in Salesforce - this is a huge need. It also allows us to gather information from external folks and have it immediately stored in Salesforce (no additional uploads required). This allows for cleaner data and fewer folks having Salesforce licenses - which is ideal in this scenario.
Recommendations to others considering the product:
If you are using Salesforce and have reason to collect information from individuals (that you would like stored in Salesforce), Form Assembly makes that SO easy to achieve. I would definitely recommend looking into it, at least. Form Assembly has several other integration options (such as Google Docs) which can also be helpful! For example, some of my colleagues don't love Salesforce and are quite attached to Google Docs. Form Assembly allows me to simultaneously get the info I need into Salesforce AND into a Google Doc for easier reading for my colleagues.
Excellent and time saving app!
What do you like best about the product?
it´s easy to set up and configure, many options to add, even advance ones such as conditional fields. Integration with other platforms is critical to us (salesforce or pardot i.e.)
What do you dislike about the product?
lack of integration with Zapier, it´s a pity that we can´t take full advantage of this automation tool.
What problems is the product solving and how is that benefiting you?
Customer engagement and feeding up our CRM and Marketing tools. Easy to embedded into other tools such as WordPress
Recommendations to others considering the product:
give it a try, you won´t abandon it after the trial
A lot of plusses but too many glitches and quirks
What do you like best about the product?
Although there's no way to reach Form Assembly by phone which can wreak havoc if you have a time sensitive question, I appreciate the quick (within a day) helpful customer service, with friendly reps always happy to help with problem solving and solution finding!
What do you dislike about the product?
There are too many glitches that interfere with proper functionality.
Although I'm meticulous with hitting "Save", I often return to the site to find that my work from a previous session was not saved/ reverted to a previous draft!
The fields are an utter pain to reorganize and move around.
On the finished form, the presentation of the fields, the distance between them, which fields land on which lines end up presenting in a messy way.
Although I'm meticulous with hitting "Save", I often return to the site to find that my work from a previous session was not saved/ reverted to a previous draft!
The fields are an utter pain to reorganize and move around.
On the finished form, the presentation of the fields, the distance between them, which fields land on which lines end up presenting in a messy way.
What problems is the product solving and how is that benefiting you?
Form assembly helps me collect client data.
Extremely usefull and easy to use tool.
What do you like best about the product?
Good price, easy to use, very reliable (2 years of usage and no single problem).
What do you dislike about the product?
A bit pricy if you want additional functionalities.
What problems is the product solving and how is that benefiting you?
We are using FormAssembly forms for individualized surveys and for web application forms. Surveys have pre-populated fields with name, company etc, so customer only needs to fill out important data. Web application have filtering and advanced dependencies so we can navigate client through forms.
Wedu is a Happy Customer of FormAssembly
What do you like best about the product?
The customer service is top-notch. The way FormAssembly handles the support ticket is world-class. I never felt like I am in waiting to be catered to my needs. I highly appreciate the technical knowledge of the service staff.
What do you dislike about the product?
I wish FormAssembly provides advanced features to Non-profits without charging more. The way FormAssembly is evolving itself as a product is great; I recommend having a forum of customers to suggest what features they would like and pick the best-voted feature to develop in the next cycle of product sprint.
What problems is the product solving and how is that benefiting you?
We use FormAssembly mostly to gather information from our constituents mostly through applications and surveys.
Functional tool with easy Salesforce integration
What do you like best about the product?
The Salesforce Connectors which allow us to very quickly set up any sync with our Production or Sandbox environments.
What do you dislike about the product?
Not having an address lookup feature on the form. There is one through a paid third party product but it would be very helpful to allow users to input their address and have suggestions appear like those using Google maps integration. This is functionality that is extremely helpful and improves the customer experience. We have had this requested from multiple internal stakeholders and because of this there is a slight push internally to consider other tools or at least use in tandem with FormAssembly.
What problems is the product solving and how is that benefiting you?
In the past we had an issue with only coded forms as this reduced the ability for other staff members to create and contribute to the building process. We can now do this thanks to the easy drag and drop editor. The Salesforce integration was a major issue with other tools that were considered and upon our trial we realised how simple this process was with FormAssembly.
Recommendations to others considering the product:
Use the trial and see how you go. I recommend using the tool directly through their site rather than from within Salesforce.
showing 141 - 150