FormAssembly Essentials
FormAssemblyReviews from AWS customer
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Student Surveys
What do you like best about the product?
The SalesForce integration allows us to cut down on data entry
What do you dislike about the product?
It isn't very intuitive or visually appealing.
What problems is the product solving and how is that benefiting you?
Less data entry
Awesome product, even better service
What do you like best about the product?
Awesome product, even better service. I’m very impressed with everything so far.
What do you dislike about the product?
I wish the new theme too was available.
What problems is the product solving and how is that benefiting you?
Easily Create forms for our use cases.
Works great for some things, not so well for others
What do you like best about the product?
I like the clarity of the forms that can be built. I like the ability to format the forms to look like our web site. I appreciate that we can use FormAssembly forms for a variety of functions, such as applications, and receiving paymentl
What do you dislike about the product?
The interface with Authorize.net is a bit clunky. We cannot get FormAssembly to give error messages that make sense to the customer when there is a problem with payments - it's something about the interface with Authorize.net
What problems is the product solving and how is that benefiting you?
Training applications, payments, donation processing.
Everything I need for reasonable costs!
What do you like best about the product?
Salesforce integration is worth any survey features this tool lacks -- which are few!
What do you dislike about the product?
Some smaller integrations like built in dynamic text within questions versus needing code-based work arounds.
What problems is the product solving and how is that benefiting you?
Synchronizing our systems with customer responses
Easy to build forms
What do you like best about the product?
There are multiple connectors to the forms like Salesforce and payment processors that make the forms adaptable for many different uses. The design is editable and there are a lot of different question types that can be selected.
What do you dislike about the product?
There are still some of the connectors that need a little work and customization. FormAssembly now uses a more general support line but I really liked when they had the chat feature for a much faster response. There could be a little more support for formulas in their documentation. We have needed to create custom formulas multiple times and I would love to be able to create them myself more easily.
What problems is the product solving and how is that benefiting you?
We use FormAssembly for our general donation processor along with iATS and Salesforce. It is also used for custom event registration pages and gift card submissions. It has solved many business needs in one platform by connecting our main solutions and allowing me to build triggers to automate other business processes.
Recommendations to others considering the product:
Overall, FormAssembly is a great product and provided solutions for many business processes. I think they still need to build out the iATS connector to allow us to customize the data sent from FormAssembly to iATS and then to Salesforce. There have been some duplicates because both iATS and FormAssembly connect to Salesforce and you can't delay the data being sent or send over anything other than payment details. No developer needed to use FormAssembly though make sure you test thoroughly to avoid hiccups in the connectors and for any formulas.
Program Director
What do you like best about the product?
I love how easy the progam is and how friendly the staff is for support
What do you dislike about the product?
There is still some diffuclty in the formulas for salesforce. Also would love more of a discount for non-profits.
What problems is the product solving and how is that benefiting you?
We are able to do all our applications online and a few surveys and they feed right into salesforce for us.
Point and Click Form Creation
What do you like best about the product?
FormAssembly allows for point-and-click creation of rich forms that we can express on our website and then capture within Salesforce.
What do you dislike about the product?
There is a lot to digest and learn with FormAsssembly. Being a solo Salesforce admin, the only thing limiting the expansion of my FormAssembly knowledge is time.
What problems is the product solving and how is that benefiting you?
We are capturing application information and tying this to the appropriate Salesforce record for the customer.
Great form tool with easy integration to Salesforce
What do you like best about the product?
Easy licensing with ability to connect to multiple Salesforce instances.
What do you dislike about the product?
Some issues with prefill connector over time, must be careful not to promise more than a few fields and think through security protocol for anything you might be showing/exposing through the connectors.
What problems is the product solving and how is that benefiting you?
Large decentralized campus with need to put data into Salesforce. Has been great in helping to make this process much easier with little training needed from me since they have a great help site and knowledgebase.
Recommendations to others considering the product:
Pricing/editions should be reviewed. We use the Enterprise Product.
Form Assembly
What do you like best about the product?
Form building and salesforce connectors are easy to configure.
What do you dislike about the product?
Form building controls don't feel so great.
What problems is the product solving and how is that benefiting you?
Web-to-Lead; sign up and registration (events, site access, and curriculum materials); receive applications (grant, volunteer, partnership).
Form Assembly is a great addition to our Salesforce use
What do you like best about the product?
I like the ability to connect forms to Salesforce
What do you dislike about the product?
Some parts of the user interface can get a little clunky.
What problems is the product solving and how is that benefiting you?
Since we started using Form Assembly, our process for collecting and tracking information has become so much better. We began by using forms for event RSVPs, but have expanded it to include program applications, event proposals and the anonymous collection of demographic information.
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