Sold by
Agiliron - Enterprise Edition
Agiliron - The Complete Omni-Channel Commerce Solution Suite.
Sell More in More Places. But Manage in One.
Reviews (29)
JEFF G.
10-Month Implementation Failed to Meet Critical Business Requirements
Reviewed on Jun 17, 2026
Review provided by G2
What do you like best about the product?
I rarely leave negative reviews, but after spending approximately 10 months attempting to implement Agiliron, I feel obligated to share my experience so other businesses can make an informed decision.
When we signed with Agiliron on July 11, 2025, our target go-live date was September 2025. Agiliron was aware that our existing order management system was scheduled to cease operation on October 31, 2025, making the implementation timeline critical to our business. The system was ultimately placed into production on February 1, 2026, approximately four months behind schedule, with several unresolved issues affecting our ability to create accurate purchase orders.
Our company invested $4,200 in onboarding and custom setup fees, recurring subscription fees, and hundreds of hours of staff time. Despite that investment, the implementation was never successfully completed.
The primary issue involved purchase orders. Our business relies on accurate vendor part numbers, vendor selection, accurate costs, and reliable purchasing information. Throughout the implementation, we experienced ongoing issues involving matrix products, vendor selection, accurate vendor part numbers, incorrect costs, and purchasing data consistency.
Despite repeated follow-ups and testing efforts, these issues remained unresolved when we terminated the system. As a result, orders containing matrix products required manual review and correction before purchase orders could be issued.
Performance was another major concern. Agiliron was by far the slowest cloud-based business application I have ever used. Early in the implementation process, when I raised concerns about system speed, I was told that the implementation environment differed from the production environment and that performance would improve once we went live. After going live, I was informed there was no separate production environment. Performance never improved.
The user interface was also extremely difficult to work with. I understood going in that it was not a modern platform and assumed that familiarity would improve the experience over time. It never did. Tasks that should have required one or two steps routinely required many more. Very little felt intuitive, and daily operation remained cumbersome throughout the project.
The data implementation process took months and ultimately failed to deliver a workable result. I was originally told that the consultant assigned to my project was among their most experienced implementation specialists. He was professional and pleasant to work with, but the implementation itself was unsuccessful. I later learned that he was no longer with the company.
To be fair, Agiliron does offer some strong functionality. The reporting capabilities were impressive, and the team successfully implemented a number of requested changes during the project. One support representative in particular was professional and genuinely tried to help. While I appreciated his efforts, many of the issues ultimately required action beyond his control and remained unresolved. Unfortunately, the unresolved purchasing issues, implementation delays, performance concerns, and communication challenges ultimately outweighed those positives for our business.
Communication throughout the project was inconsistent. While there were periods of productive interaction, there were also extended periods where progress was slow and critical issues remained unresolved. Despite the importance of the implementation and the known timeline, there was little sense of urgency around resolving outstanding issues. Throughout the implementation, I found myself following up on open items almost daily in order to obtain status updates and keep issues moving forward.
Management engagement was also disappointing. After the implementation had fallen months behind schedule, I contacted the salesperson who had originally sold us the system. I outlined the business impact, identified the specific issues preventing go-live, requested escalation, requested completion timelines, and requested a response. I never received a reply from the salesperson.
On May 8, 2026, I submitted a formal termination notice detailing the unresolved implementation issues, requesting confirmation of termination, confirmation that future billing would cease, confirmation that our company data would be deleted, and a partial refund request related to incomplete onboarding and custom setup services. I requested a response within five business days. As of June 17, 2026, I have not received a response.
What makes this experience especially frustrating is that it began very positively. The initial meetings were professional, expectations seemed reasonable, and I was optimistic about the project. However, after 10 months, $4,200 in onboarding and custom setup fees, recurring subscription costs, and hundreds of hours of staff time, the implementation still had not achieved the functionality required for our business.
Based on my experience, I cannot recommend Agiliron.
When we signed with Agiliron on July 11, 2025, our target go-live date was September 2025. Agiliron was aware that our existing order management system was scheduled to cease operation on October 31, 2025, making the implementation timeline critical to our business. The system was ultimately placed into production on February 1, 2026, approximately four months behind schedule, with several unresolved issues affecting our ability to create accurate purchase orders.
Our company invested $4,200 in onboarding and custom setup fees, recurring subscription fees, and hundreds of hours of staff time. Despite that investment, the implementation was never successfully completed.
The primary issue involved purchase orders. Our business relies on accurate vendor part numbers, vendor selection, accurate costs, and reliable purchasing information. Throughout the implementation, we experienced ongoing issues involving matrix products, vendor selection, accurate vendor part numbers, incorrect costs, and purchasing data consistency.
Despite repeated follow-ups and testing efforts, these issues remained unresolved when we terminated the system. As a result, orders containing matrix products required manual review and correction before purchase orders could be issued.
Performance was another major concern. Agiliron was by far the slowest cloud-based business application I have ever used. Early in the implementation process, when I raised concerns about system speed, I was told that the implementation environment differed from the production environment and that performance would improve once we went live. After going live, I was informed there was no separate production environment. Performance never improved.
The user interface was also extremely difficult to work with. I understood going in that it was not a modern platform and assumed that familiarity would improve the experience over time. It never did. Tasks that should have required one or two steps routinely required many more. Very little felt intuitive, and daily operation remained cumbersome throughout the project.
The data implementation process took months and ultimately failed to deliver a workable result. I was originally told that the consultant assigned to my project was among their most experienced implementation specialists. He was professional and pleasant to work with, but the implementation itself was unsuccessful. I later learned that he was no longer with the company.
To be fair, Agiliron does offer some strong functionality. The reporting capabilities were impressive, and the team successfully implemented a number of requested changes during the project. One support representative in particular was professional and genuinely tried to help. While I appreciated his efforts, many of the issues ultimately required action beyond his control and remained unresolved. Unfortunately, the unresolved purchasing issues, implementation delays, performance concerns, and communication challenges ultimately outweighed those positives for our business.
Communication throughout the project was inconsistent. While there were periods of productive interaction, there were also extended periods where progress was slow and critical issues remained unresolved. Despite the importance of the implementation and the known timeline, there was little sense of urgency around resolving outstanding issues. Throughout the implementation, I found myself following up on open items almost daily in order to obtain status updates and keep issues moving forward.
Management engagement was also disappointing. After the implementation had fallen months behind schedule, I contacted the salesperson who had originally sold us the system. I outlined the business impact, identified the specific issues preventing go-live, requested escalation, requested completion timelines, and requested a response. I never received a reply from the salesperson.
On May 8, 2026, I submitted a formal termination notice detailing the unresolved implementation issues, requesting confirmation of termination, confirmation that future billing would cease, confirmation that our company data would be deleted, and a partial refund request related to incomplete onboarding and custom setup services. I requested a response within five business days. As of June 17, 2026, I have not received a response.
What makes this experience especially frustrating is that it began very positively. The initial meetings were professional, expectations seemed reasonable, and I was optimistic about the project. However, after 10 months, $4,200 in onboarding and custom setup fees, recurring subscription costs, and hundreds of hours of staff time, the implementation still had not achieved the functionality required for our business.
Based on my experience, I cannot recommend Agiliron.
What do you dislike about the product?
Slow performance, Poor UI, Poor data implemenation, Poor communications, Disengaged management
What problems is the product solving and how is that benefiting you?
Replaced another OMS
Carol L.
Agiliron worked well for us as our online catalog and B-to-B order Management System
Reviewed on Jan 10, 2026
Review provided by G2
What do you like best about the product?
We've been a Agiliron customer since about 2015. At the time, we had a brick and mortar store, What attracted us to Agiliron initially while we used it for website and Amazon selling, it had the potential to also support a brick and mortar store (which we never used, since we shut down the brick and mortar store in 2018). We are a B to B business, and Agiliron attracted us in that the back end was well suited to a business that creates quotes and invoices and often billed customers offline.
We were a modest mom-and-pop customer of Agiliron. We appreciated that they allowed us to stay at a modest product and pricing tier that became obsolete, yet allowed us access to the tools to present ourselves as a B to B business as they advanced the platform over the decade.
The on-boarding was very pleasant and well supported. The paradigm of all tables can be uploaded and downloaded as excel files worked well for us.
Support for the large part is always excellent. Particularly any issue that impacted commerce was always dealt with quickly. And generally, they were good sports about issues that cropped up as they evolved the platform around us. Since we were effectively a legacy customer, there were at times their were mild growing pains as the system evolved around us and left us behind. Some were fixed, some were not. Overall we felt we were getting great value and didn't sweat the small stuff.
For the first several years we used the Amazon integration and a credit card processing service, as well as general quoting and invoicing. The Amazon and credit card processing integrations worked great. We stopped selling on Amazon after several because the products we had available were too low margin to sell profitably.
We knew our Agiliron sell website had good visibility, as we had several products from our distributor catalogs that were not anywhere else on the net. For those calls, we sometimes took the sale. Most of the time, we instructed the account how to buy in their own region.
We shut down our business at the end of 2025 and thank the Team at Agiliron for hosting and supporting over the years. Agiliron worked great for us. Jim and Carol at PGH Batteries.
We were a modest mom-and-pop customer of Agiliron. We appreciated that they allowed us to stay at a modest product and pricing tier that became obsolete, yet allowed us access to the tools to present ourselves as a B to B business as they advanced the platform over the decade.
The on-boarding was very pleasant and well supported. The paradigm of all tables can be uploaded and downloaded as excel files worked well for us.
Support for the large part is always excellent. Particularly any issue that impacted commerce was always dealt with quickly. And generally, they were good sports about issues that cropped up as they evolved the platform around us. Since we were effectively a legacy customer, there were at times their were mild growing pains as the system evolved around us and left us behind. Some were fixed, some were not. Overall we felt we were getting great value and didn't sweat the small stuff.
For the first several years we used the Amazon integration and a credit card processing service, as well as general quoting and invoicing. The Amazon and credit card processing integrations worked great. We stopped selling on Amazon after several because the products we had available were too low margin to sell profitably.
We knew our Agiliron sell website had good visibility, as we had several products from our distributor catalogs that were not anywhere else on the net. For those calls, we sometimes took the sale. Most of the time, we instructed the account how to buy in their own region.
We shut down our business at the end of 2025 and thank the Team at Agiliron for hosting and supporting over the years. Agiliron worked great for us. Jim and Carol at PGH Batteries.
What do you dislike about the product?
The online-only support was an acquired taste. But we got used to it. At least the support team is actual humans, so that is a plus.
What problems is the product solving and how is that benefiting you?
While we did modest Internet business, we mostly sold regionally and used Agiliron more as an online catalog that we could easily generate quotes and invoices from and sometimes order entry by customers. We appreciated we could set web sales to not complete a sale until we effectively approved them (by way for a pass phrase). Agiliron was always our main quoting and invoicing tool.
Janina T.
Agiliron Exceeds Expectations with Stellar Features and Unmatched Support
Reviewed on Nov 07, 2025
Review provided by G2
What do you like best about the product?
We are about to go live with Agiliron in the next few days, and so far, it has been an amazing experience.
It took a long time to find a software which is able to handle all of our inquiries and sales orders. As well as supplier PO's, handle multiple currencies and stock levels, databases and so on. Agiliron does it all! While being affordable!!! It has so many features, it's a joy to work with. I also love that a certain percentage can be specifically programmed to our own needs.
Their customer support is intergalactic. In over 20 years of international business management have I ever met a company with such amazing customer support. Within 24 hours they get back to you, no matter what. Amrita was by our side from the very beginning, and I'm overjoyed to know that she will stay our contact person for the years to come. Her professionalism and friendliness are a pleasure to experience.
If you are looking for a new software, look no further. Give them a try, 100% worth it!
It took a long time to find a software which is able to handle all of our inquiries and sales orders. As well as supplier PO's, handle multiple currencies and stock levels, databases and so on. Agiliron does it all! While being affordable!!! It has so many features, it's a joy to work with. I also love that a certain percentage can be specifically programmed to our own needs.
Their customer support is intergalactic. In over 20 years of international business management have I ever met a company with such amazing customer support. Within 24 hours they get back to you, no matter what. Amrita was by our side from the very beginning, and I'm overjoyed to know that she will stay our contact person for the years to come. Her professionalism and friendliness are a pleasure to experience.
If you are looking for a new software, look no further. Give them a try, 100% worth it!
What do you dislike about the product?
So far everything is going just fine. Amazing customer support!
What problems is the product solving and how is that benefiting you?
One software that does everything. From customer database management to inquiries and handling sales orders. Shipping and stock level management. All in one!
Robin H.
Great experience
Reviewed on Nov 18, 2024
Review provided by G2
What do you like best about the product?
Agiliron was extremely accommodating to our unique retail process.
What do you dislike about the product?
Challenges were minimal and handled quickly
What problems is the product solving and how is that benefiting you?
Online processing and QuickBooks integration
Rawabi a.
Great Software
Reviewed on Nov 01, 2024
Review provided by G2
What do you like best about the product?
We chose Agiliron software for our business after reviewing several options, and I'm really happy with our decision. The software offers everything we need at a reasonable price, and the onboarding team has been incredibly helpful and easy to reach out to.
Parry, Munmun and the rest of the Team did a great job
Parry, Munmun and the rest of the Team did a great job
What do you dislike about the product?
the one thing i liked the least is that we can't change the order to an invoice from the shipping log
What problems is the product solving and how is that benefiting you?
its great at inventory managment and orders and invoice follow up very easy to use
Amy H.
Great onboarding and support!
Reviewed on Sep 17, 2024
Review provided by G2
What do you like best about the product?
Connectivity to our Shopify store, as well as our Amazon Seller central shop.
Great Support!
Great Support!
What do you dislike about the product?
Some of the lookup functions are too rigid, but I'm working with the support team to get them to where our team would like them.
What problems is the product solving and how is that benefiting you?
We needed a more cost effective way to maintain our inventory, as well as keep track of our daily orders. Agiliron is much more user friendly and cheaper than our previous ERP system (Microsoft Dynamics)
Carlos P.
Agiliron for Small Business
Reviewed on Feb 23, 2024
Review provided by G2
What do you like best about the product?
Multichannel support built in is great, huge set of features available in the software
What do you dislike about the product?
User Interface could be improved to be more intuitive, learning curve is steep
What problems is the product solving and how is that benefiting you?
We are a brick and mortar with 10,000+ SKU’s on inventory. We took on to selling via our e-commerce website (BigCommerce) and our old system did not integrate with BigCommerce. We chose Agiliron after much research for a platform that fit our needs and budget.
Kaj L.
Horrible Customer Service
Reviewed on Oct 11, 2022
Review provided by G2
What do you like best about the product?
Nothing about working with this company has been good. Up until I wanted to stop using them. Did anyone really want to step and help. By then it was too late.
What do you dislike about the product?
I have been trying for 4 months now to get them to stop charging me. I keep getting promises that someone will take care of it. But they don't stop. And won't call me back.
What problems is the product solving and how is that benefiting you?
They aren't solving it. No one there can seem to get my account turned off and for them to stop charging me. Been 5 months of emails and calls. Worst company ever.
Lucas F.
Agiliron Software review
Reviewed on Aug 23, 2022
Review provided by G2
What do you like best about the product?
Agiliron is a robust software that has helped our business streamline it's processes. The integration with 3rd party apps is helpful and has allowed our team to stay focused on what matters, growing our business. The support team at Agiliron is exceptional with fast responses and helpful implementations. I would highly recommend this software to get your business to the next level.
What do you dislike about the product?
Learning curve is high due to the robust nature of the software.
What problems is the product solving and how is that benefiting you?
Streamlines our inventory management and allows us to integrate many of our sales tools into one single inventory management software.
Brian H.
Great functionality for the money
Reviewed on Aug 08, 2022
Review provided by G2
What do you like best about the product?
Ease of use and pricing. Also, loading products and executing price books.
What do you dislike about the product?
Agiliron could have better CRM functionality
What problems is the product solving and how is that benefiting you?
We are a small sports equipment distributor in the United States. Our products are manufactured in Asia and distributed through sporting goods dealers, retail through our website, and a small inside sales team. We used Sales Order for many years and were satisfied with its capabilities, but the customer service was non-existent.
After long and arduous research of other ERP/Order processing platforms, we switched to Agiliron in December 2020. Agiliron's mission is to respond to all customer requests within 24 hours and has proven true 100% of the time. The software is easier to use, and the customer service is exceptional. The onboarding process was thorough and methodical, and our customization needs were handled quickly and efficiently. Our account manager also helped to create customized email templates and account settings.
We currently use the integration with Woo-Commerce and Quick Books and intend to use the Amazon integration soon. We highly recommend Agiliron for any size business, whether new or established.
After long and arduous research of other ERP/Order processing platforms, we switched to Agiliron in December 2020. Agiliron's mission is to respond to all customer requests within 24 hours and has proven true 100% of the time. The software is easier to use, and the customer service is exceptional. The onboarding process was thorough and methodical, and our customization needs were handled quickly and efficiently. Our account manager also helped to create customized email templates and account settings.
We currently use the integration with Woo-Commerce and Quick Books and intend to use the Amazon integration soon. We highly recommend Agiliron for any size business, whether new or established.