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Deel does the job
What do you like best about the product?
Their CSMs are very invested in the customer relationship. Where the platform fails, they try to close the gap. Because of that feedback loop the speed and which they roll out improvements to their platform is fantastic too.
What do you dislike about the product?
Their general support stream isn't great. We had a persisting issue and had several agents copy and paste the same wrong answer to us even though we explained why their answer wasn't helping because they didn't seem to read the previous chat history.
What problems is the product solving and how is that benefiting you?
Deel has clearly increased the range that we're able to recruit from and our talent pool has definitely broadened. As a remote-first company that's location agnostic this was one of the main obstacles that we wanted to overcome.
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Great option to hire people across the globe!
What do you like best about the product?
I really love about Deel that you can hire employees across the globe so easily. The platform is easy to understand and the processes are smooth. Additionally, I love the great support of our Customer Success Manager who is always ready to help and to adjust things if they are not possible in the platform. The response time is very quick!
What do you dislike about the product?
Since everything has gone well so far, I don't have anything to mention here.
What problems is the product solving and how is that benefiting you?
Hiring people across the globe without having an entity in those countries. Being able to offer health benefits to people.
Great service
What do you like best about the product?
the ability to have easy access to the customer success function as well as the great pipeline of product innovation.
What do you dislike about the product?
Not much. I think that a seamless integration with all external hitting tools such as Timtailor or greenhouse would be great as well.
What problems is the product solving and how is that benefiting you?
Hiring people overseas is how Deel provides value to us as it is a seamless and stress-free experience for us
Simple, yet Impactful
What do you like best about the product?
Its the most useful tool for contractors on a third party, as well who are getting paid in International currency
What do you dislike about the product?
Its too early for me to dislike anything as of now.
What problems is the product solving and how is that benefiting you?
Its the most useful tool for contractors on a third party, as well as who are getting paid in International currency
Makes hiring internationally a breeze!
What do you like best about the product?
Hiring with Deel is a breeze because of the step-by-step walk-through of the contracts, making it a seamless process every single time!
What do you dislike about the product?
There's not much I can say that I dislike.For the features we use Deel for, it does a wonderful job.
What problems is the product solving and how is that benefiting you?
Deel is saving us time by handling the complexity of local regulations in several countries.
Great system, functionality, service, yet still a young company
What do you like best about the product?
I like that our company does not have to worry about international laws and regulations, payroll and contracts are easy to fulfill, system is easy to navigate.
What do you dislike about the product?
At times, customer support is unable to answer questions, the system is incapable of complicated contracts or questions, and the administrative piece is expensive.
What problems is the product solving and how is that benefiting you?
Signing international contracts so that we do not need to review international laws and regulations. It also creates a payment portal outside of international wires and owns liability of direct deposit information.
How Deel enables us to hire, stay compliant, and pay a fully remote, internationally dispersed team
What do you like best about the product?
Deel makes it incredibly easy to hire international contractors and employees who require EOR arrangements to stay compliant in their home countries.
What do you dislike about the product?
There are some limitation in customizability for payroll in the UI
What problems is the product solving and how is that benefiting you?
Deel allows us to generate legally compliant contracts for employees all over the world, and automate payroll for contractors and full-time employees
Easy, Fast, Affordable
What do you like best about the product?
The online platform allows us to have visibility on all hires status, onboarding and payments. I appreciate the platform being pretty much self service (unlike their competitors where all communication goes via email).
What do you dislike about the product?
It's difficult to customise contracts.
Our onboarding and CSM are great but the general service of the Customer Support team is lacking. They don't understand the questions, or they answer partially or they miss the point of the question.
The built in chat is also lacking, it gets stuck frequently.
Our onboarding and CSM are great but the general service of the Customer Support team is lacking. They don't understand the questions, or they answer partially or they miss the point of the question.
The built in chat is also lacking, it gets stuck frequently.
What problems is the product solving and how is that benefiting you?
Deel allows us to hire remote employees in most countries where we need it, do it fast and at an affordable price,
Deel Customer Experience Team is helpful, they are ready to help whenever issue arises.
What do you like best about the product?
Deel Customer Experience Team
Contract generation is easy
Easy navigation on the platform
Lack of visibility on the next step for work pass application process
Contract generation is easy
Easy navigation on the platform
Lack of visibility on the next step for work pass application process
What do you dislike about the product?
Support online is not really fully train, often have to go back and forth on issue
Reporting -- unable to obtain the format of report that we needed
Timeline - too strict on the timeline for payroll closing, facing challenges for urgent offboarding
Error in payment
Reporting -- unable to obtain the format of report that we needed
Timeline - too strict on the timeline for payroll closing, facing challenges for urgent offboarding
Error in payment
What problems is the product solving and how is that benefiting you?
Fully trained support online
Flexibility in generating reports
Flexibility on changing currency view for individual contract
Flexibility on timeline -- be able to support urgent offboarding
Accuracy on payment
Flexibility in generating reports
Flexibility on changing currency view for individual contract
Flexibility on timeline -- be able to support urgent offboarding
Accuracy on payment
Love It for Managing Our International Employees!
What do you like best about the product?
I appreciate having a direct account rep to contact when I have questions. I really like the ease and simplicity of managing monthly payroll. Deel sends a few email reminders to make sure I don't miss the deadline, and it's super quick to distribute payments each month.
What do you dislike about the product?
Depending on the country, the overhead can be expensive for the admin of employees and the taxes/hiring/firing costs can add up quickly. Because of the complexity of these varying costs in different countries, it can be hard for them to adequately communicate it all. But they have fixed any issues when they've arisen.
What problems is the product solving and how is that benefiting you?
Deel allows us to be a fully remote, global start-up on a budget. There is also no minimum number of users or subscriptions to be able to use Deel - we only have a need to run payroll for two employees through Deel at the moment (one in France and one in Germany) and that works perfectly! We can add more or remove people at any time.
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