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All self-service
What do you like best about the product?
Service is simple and easy to use, and works at the end of the day.
What do you dislike about the product?
Service is almost too simple. Few updates are provided proactively and onboarding is all self-service.
What problems is the product solving and how is that benefiting you?
We need to hire people overseas
Relieves administrative hassle
What do you like best about the product?
It helps me simplify the payroll processing for my overseas employees including related statutory submissions.
What do you dislike about the product?
It can be more flexible regarding the one-off payments and cutoff dates each month. It is also annoying to have to go through 2FA at each login.
What problems is the product solving and how is that benefiting you?
It's helping me deal with the hiring of overseas employees, so I do not have to deal with the local reporting and hiring requirements.
A very good experience!
What do you like best about the product?
The tool is simple and user-friendly. Provides many options to choose from based on business-specific needs. The team is accommodating and supportive; the tool demo and walk-through were easy to understand.
What do you dislike about the product?
A lot of information is available on the tool. Most companies have HRIS tools in the company and are accustomed to them. To begin with a business representative is needed to guide how the device works.
What problems is the product solving and how is that benefiting you?
It is an excellent way to complete the hiring journey and set up our payroll system for different regions, especially for companies planning to hire in remote /new locations. The Deel team helped us comply with local legal requirements and provided timely support in the payroll process.
Ann Szeliga has gone above and beyond
What do you like best about the product?
Our CSM, Ann Szeliga, has been a constant partner. She has helped us navigate non-obvious situations, escalated appropriately when issues arose, and spent time with our new team members to orient them to the platform. Her response time is reliably fast, and she proactively sends Loom videos to help us visualize process. She also sees 3 steps ahead, alerting us to coming deadlines, required lead times, and other considerations.
One case in particular where Ann's help was essential was in transitioning one of our key team members from the EU to UAE. There were many challenges along the way. She helped us through each.
Without a supporter like Ann, the Deel platform itself would be clever but ultimately insufficient. Thank you, Ann!
One case in particular where Ann's help was essential was in transitioning one of our key team members from the EU to UAE. There were many challenges along the way. She helped us through each.
Without a supporter like Ann, the Deel platform itself would be clever but ultimately insufficient. Thank you, Ann!
What do you dislike about the product?
The platform is kind of unintuitive. Requires reading help articles or chatting with the support agent. I've found the generic chat to be pretty unhelpful and trying to get anything done outside of our CSM, Ann, is hit or miss.
What problems is the product solving and how is that benefiting you?
We can hire talent anywhere. That is a huge business unlock for us.
Receiving payments in USD couldn't be easier
What do you like best about the product?
The process to receive payments is very straightforward and easy
What do you dislike about the product?
Nothing actually, everything has worked just fine
What problems is the product solving and how is that benefiting you?
Being able to receive payments in USD from my contractor
Customer Service 10/10 Every time!
What do you like best about the product?
The best part of utilizing DEEL in my position as an HRBP is the support and communication offered by our account managers. Shout out specifically to Tyler Nilsen, Customer Success Manager. As an HRBP based in the US, hiring globally comes with ALL the learning moments. The support offered by DEEL as our hiring needs grow and change are unmatched by any other provider I have worked with in the past.
What do you dislike about the product?
Since utilizing DEEL in our hiring efforts, the only downside I have encountered is the lack of a Time Off Submission function for international contractors. However, this is a feature that is being added to the platform in the near future.
What problems is the product solving and how is that benefiting you?
DEEL is solving the problem of "are we doing this right". Labor laws are drastically different from country to country, and DEEL takes the guesswork out of maintaining compliance regardless of the location of employees and contractors.
Intuitive, easy to work with! Simple
What do you like best about the product?
Simplicity...the app is always available and is extremely simple to use. Intuitive the way to load receipts and expenses.
What do you dislike about the product?
So far there's nothing to dislike about it!
What problems is the product solving and how is that benefiting you?
A simple payroll repository that can be use anytime, anywhere.
No issues, smooth process and good customer service.
What do you like best about the product?
Quick response on customer service requests.
What do you dislike about the product?
Not much, maybe get to the right person depending on your query requirements, e.g. by country.
What problems is the product solving and how is that benefiting you?
Working from a different country that my company.
It covers many countries and has many forms of payment.
What do you like best about the product?
How quickly the payments arrive in the different ways I choose. BBank payments come the nextday and with paypal in five minutes. If I exceed the amount of $3000 in bank transfers, it takes two days, but it is still fast.
What do you dislike about the product?
The currency exchange uses a 5 day rule, and that is not the currency exchange of the day. Perhaps this topic should be more visible to the user because I had to find out looking for information about why there were errors in the payment.
What problems is the product solving and how is that benefiting you?
An efficient way to receive contract payments in a foreign country for remote work. I can receive my payment month by month on the dates established in my contract and have it available practically immediately.
Amazing service!
What do you like best about the product?
Deel has been amazing managing the payroll of the company, always on time and with cool features like the Payment Advance which I've used a couple times to solve some urgencies. It offers perks and health insurance too.
What do you dislike about the product?
The only limitation with the Deel Card is the restriction for ATM withdrawals, but I can get my money with cheap fees via Bank Transfer, Wise or Revolut. It also has Payoneer, PayPal, Coinbase and Binance.
What problems is the product solving and how is that benefiting you?
It transfers my salary to my personal bank account, and it offers me features and perks that are useful for discounts and payment advances that are needed for urgencies.
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