Scorebuddy QA
ScorebuddyReviews from AWS customer
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Great quality assurance platform!
What do you like best about the product?
The best thing I like about Scorebuddy is that it uses AI powered scoring to ensure every conversation get covered without the need of any manual process. Also, it is very easy to use and has a very good beginner friendly UI.
What do you dislike about the product?
Sometimes I experience slow loading time with Scorebuddy. Overall performance can be increased, especially in navigation between pages.
What problems is the product solving and how is that benefiting you?
Scorebuddy helps significantly to improve quality assurance efficiency by automating tasks and providing the analytics to monitor. The ability to customize scorecards makes it more flexible to use.
Clear and concise
What do you like best about the product?
How easy it is to interpret the results and how easy it is to read the review
What do you dislike about the product?
Nothing so far............................
What problems is the product solving and how is that benefiting you?
It is helping me gain an insight on my performance.
Userfriendly
What do you like best about the product?
Scorecards Task Appraisals Data extraction
What do you dislike about the product?
Nothing that comes up in my mind about something I dislike
What problems is the product solving and how is that benefiting you?
Keep track of productivity and reach gols
I like the features and trends that I can see over a period of time.
What do you like best about the product?
I like to see the trends and data over a period of time.
What do you dislike about the product?
The time it takes to load when logging in.
What problems is the product solving and how is that benefiting you?
I am able to review calls that scorebuddy graded that may have been overlooked if scores were done manually since there is not a sufficient amount of people to grade every call.
Scorebuddy is the Best!
What do you like best about the product?
It's very easy to navigate and use which is very helpful to me and my colleagues.
What do you dislike about the product?
As of now, I don'y have any negative experience using the Scorebuddy.
What problems is the product solving and how is that benefiting you?
We use it on our company to have our scores updated for daily, weekly and monthly.
Easy to understand and very useful to improve as agents.
What do you like best about the product?
The possibility of feedback with my team leader.
What do you dislike about the product?
Nothing. I found it very complete and visual.
What problems is the product solving and how is that benefiting you?
My call scoring and my overall work as an agent
Scorebuddy: Simplifying Quality Monitoring and Performance Management
What do you like best about the product?
What I like best about Scorebuddy is its ability to make quality monitoring structured and transparent through customizable scorecards and detailed reporting. The platform is easy to use, even for first-time users, and allows managers to deliver targeted feedback that helps agents improve quickly. The dashboards provide clear visibility into performance trends, which makes coaching more focused and impactful. Overall, it simplifies what used to be a manual, time-consuming process and helps maintain consistent service quality.
What do you dislike about the product?
While Scorebuddy is highly effective, some of the reporting features could be more advanced, especially for larger teams that need deeper analytics. The range of integrations with other systems is somewhat limited, which sometimes leads to manual data handling. Additionally, although the interface is straightforward, it could benefit from more customization and a fresher, modern design to enhance the overall user experience.
What problems is the product solving and how is that benefiting you?
corebuddy is solving the problem of inconsistent and time-consuming quality monitoring in customer support by providing a centralized and structured platform for evaluations. Instead of relying on spreadsheets or manual tracking, it allows managers to create customizable scorecards, capture performance data, and share feedback in one place. This ensures that evaluations are consistent across the team and that agents receive clear, actionable coaching. The benefit has been improved service quality, agent performance, and visibility into trends, which helps identify gaps early and provide targeted training. As a result, customer interactions are monitored more effectively, and overall customer satisfaction has increased.
Excellent application for a process which has QC as it offers a good UI and more flexible features
What do you like best about the product?
Gives a good view of the items and scores.
What do you dislike about the product?
Nothing much to dislike, good one to have.
What problems is the product solving and how is that benefiting you?
It established a platform between the analysts and QC team where all the scores are available in one place, with no need for calculation. Also, it provided comparisons.
customer service representative
What do you like best about the product?
What I like about Scorebuddy is that it keeps scores on my work and almost tells me what I am best at and also what I need to work on.
What do you dislike about the product?
At this moment, I have no dislikes of Scorebuddy.
What problems is the product solving and how is that benefiting you?
For me ? Scorebuddy is helping me with my work calls. Is it benefiting me? YES it is , The way it helps with the weaknesses is amazing.
An expensive spreadsheet
What do you like best about the product?
The idea of having the QA automatised is great but I think the delivery is not what we expected.
What do you dislike about the product?
User interface is from the 2000s, and very complex to use and integrate. The team is not very responsive, VP of marketing requested a video testimonial and stopped replying.
What problems is the product solving and how is that benefiting you?
Quality Assurance - Being able to automate the QA but not working at the moment after around 5 months
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