Scorebuddy QA
ScorebuddyReviews from AWS customer
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have extensive experience utilizing Scorebuddy, a powerful quality management tool.
What do you like best about the product?
Conducting audits on calls and chats, ensuring compliance, performance improvement, and enhanced customer interactions.
What do you dislike about the product?
N/A.....................................
What problems is the product solving and how is that benefiting you?
solves key challenges in quality assurance by streamlining call and chat audits, ensuring consistent evaluation criteria, and providing actionable insights for performance improvement. This benefits me by enhancing agent accountability, identifying training needs, and driving higher customer satisfaction through data-driven decision-making.
Easy and reliable
What do you like best about the product?
User-friendly and easy to navigate, it also provides accurate details.
What do you dislike about the product?
At times, the website takes longer to load, but other than that, everything works well. It effectively serves its intended purpose.
What problems is the product solving and how is that benefiting you?
Scorebuddy serves as a guide, helping us stay aware of our scores and understand how we can improve to meet all the guidelines.
SURVEY
What do you like best about the product?
We are able to see are scores accurately for each of our QA
What do you dislike about the product?
There is no room for improvement since it gives accurate infromation
What problems is the product solving and how is that benefiting you?
Making aware of my QA scores and how to improved
It is a user friendly tool
What do you like best about the product?
It's easy to use and it provides accurate details.
What do you dislike about the product?
It must show the current month's average performance when going to the homepage
What problems is the product solving and how is that benefiting you?
It identifies what needs to be worked on after receiving the QA score.
Score Buddy: Making My Job Easier
What do you like best about the product?
What I like best about Scorebuddy is how user-friendly it is. It helps me stay organized and makes it easier to manage my tasks. The platform provides everything I need for work in one place, which saves me time and boosts productivity. And What I like best about Scorebuddy as well is its simplicity and ease of use. It makes tracking and managing tasks much more efficient, and the interface is intuitive. It’s a great tool that helps me stay organized and on top of my work.
What do you dislike about the product?
One thing I would improve about Scorebuddy is the speed at which some features load. It can sometimes be a little slow, especially when handling larger volumes of data. Other than that, it’s a great tool!
What problems is the product solving and how is that benefiting you?
Scorebuddy helps solve the problem of managing multiple tasks and tracking progress in a streamlined way. It simplifies my workflow by organizing everything in one place, which saves time and reduces errors. As a result, I can focus on my work more efficiently and improve my overall productivity
You can add comments on each part
What do you like best about the product?
You can add comments on each part to help agents
What do you dislike about the product?
Some scores are fix and cant be seen or updated
What problems is the product solving and how is that benefiting you?
Helps to see agents opportunities to improve
Easy to access & user friendly.
What do you like best about the product?
It is easy to access & easy to navigate.
What do you dislike about the product?
Sometimes notifications are not on the inbox.
What problems is the product solving and how is that benefiting you?
Helping us to get the scores for every calls.
it is friendly user software
What do you like best about the product?
We can see our score hear in every call that they are listening to,and we can see here that things that we need work on to .
What do you dislike about the product?
At first I have trouble navigating it but as you check on it , it is friendly user . there are alot of tabs but you can used to it
What problems is the product solving and how is that benefiting you?
Scorebuddy is a customer support and contact center quality assurance tool, primarily designed to help organizations assess and improve the quality of their customer interactions. It tackles several key problems within the customer service industry
Score buddy is easy to use and navigate.
What do you like best about the product?
You can see all of the pointers we need to improved right away.
What do you dislike about the product?
The messages arent read even though the score was already made.
What problems is the product solving and how is that benefiting you?
It points out the things i need to improve. It benifit me because I know which section I need to work on.
It was amazing
What do you like best about the product?
It help improve operational efficiency, Upside is to identify what need to work on a particular service
What do you dislike about the product?
It improve the quality of their customer service interactions
What problems is the product solving and how is that benefiting you?
It helps me to improved my calls track the things that i need to work
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