Scorebuddy QA
ScorebuddyReviews from AWS customer
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Useful tool to implement quality when no internal tools are available
What do you like best about the product?
The UX experience is quite simple to use, cannot get lost on the platform simple to track results and export data.
What do you dislike about the product?
Some settings are complicated to put in place; I also cannot edit the compliance part for most of it.
What problems is the product solving and how is that benefiting you?
Implement quality internally for several departments since we don't have any internal tools to gather data on quality scorebuddy enable to gather valuable insights!
Reporting
What do you like best about the product?
I like to see the overall scores of our global team
What do you dislike about the product?
The month breakdown sheet, it is useful but not how it' presented
What problems is the product solving and how is that benefiting you?
It's very helpful to spot/document DPA failures etc
I like knowing where I stand
What do you like best about the product?
Seeing my ratings helps me do a better job.
What do you dislike about the product?
real-time updates would help me correct behaviours on a day-to-day basis.
What problems is the product solving and how is that benefiting you?
I am able to see real feedback about my perfomance.
Scorebuddy Review
What do you like best about the product?
I like that I can see my QA scores without having to wait on a supervisor to show me. I also like that I can dispute any scores right from the application and I don't have to fill out a separate form. I also, like that I can see my scores form the year, the month, the week, the quarter, the day, ect. It's also, very easy to navigate and not hard to find what you are looking for. It's so easy to navigate that you can access the application while working and you wouldn't miss a beat.
What do you dislike about the product?
I don't really have any dislikes or complaints. This is really the best application to use if you need to score employees and you want them to have access to their scores.
What problems is the product solving and how is that benefiting you?
I am able to get my QA scores and know my QA score percentage in real time. I am also able to get feedback on what I can approve on when I receive my scores. I like that I can access this freely and I can also approve a score or dispute it if I think I was scored incorrectly. They also, upgraded it, because when I first started we didn't have access to all these functions, so I like that the company updates its product to better suit us
Recommendations to others considering the product:
This is great to use if you want your clients to have access to their scorecards anytime. I recommend using this application due to it being easy to access and easy to use.
Quality scoring
What do you like best about the product?
The fact that Scorebuddy allows you to collect information and data from one scorecard with all the information needed is extremely helpful. It reduces the time looking into spreadsheets and google docs and allows you to find the answer right away.
What do you dislike about the product?
I don't have many dislikes regarding the product since I haven't used it for to long and up to now, it's been a great help!
What problems is the product solving and how is that benefiting you?
At the moment we are using Scorebuddy to assist us in assessing our call logs and outgoing emails. It provides us with a dashboard that we can use in realtime to provide us with guidelines and stats.
Recommendations to others considering the product:
N/A
Scorebuddy and our office
What do you like best about the product?
I like that we can keep all of our sites (multiple) in one location for easy tracking and reporting.
What do you dislike about the product?
I wish that there were a way to export the data into google drive because we use that as a majority at our work. Otherwise if is a great resource.
What problems is the product solving and how is that benefiting you?
Quality data, reporting, tracking, and scoring.
Scalable QA Scorecard Solution
What do you like best about the product?
I've been using Scorebuddy since we scaled up our customer service team. They have great product documentation and support. It's an out of the box solution that you can readily deploy. The UI is intuitive for both administrators, team supervisors, and agents. The analytics feature is a big help when managing tons of data.
What do you dislike about the product?
When editing published scorecards, there are a lot of options which can be combined in one page rather than putting them in different tabs.
What problems is the product solving and how is that benefiting you?
We wanted the feedback to be delivered straight to the agent in real time. We used to do spreadsheets before and it takes ages so feedback across. It is also not scalable and the reporting is time consuming. We realized that this tool is simple to use for the most part so we can actually get everyone on the same boat to improve our quality across the customer service team - managers, QA, team supervisors, and agents. After all, quality isn't only a specific team's role but the entire organization takes part.
Recommendations to others considering the product:
I've recommended this tool primarily to start ups and so far they've been happy with it. It's a straightforward tool that does the job and eliminates a lot of admin tasks so your team managers can focus on what they do best, team support.
Fantastic interface, works great for what we do
What do you like best about the product?
The interface is simple and everything is easy to find.
What do you dislike about the product?
Could use an aesthetic facelift, looks a little outdated
What problems is the product solving and how is that benefiting you?
Communication between employees in how to grow and execute at a higher level
Recommendations to others considering the product:
Use it!
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