Conversational AI and Agent Assistance at its best
What do you like best about the product?
Cognigy as a platform is very easy to use - quick to learn, fast to build solutions and has a great library of integrations to work with out of the box. Access to a wide range of well-known endpoints make it versatile, whilst functionality for voice bots, automated agent assistance and analytics make it a powerful and transformative tool to enhance the customer and agent experience.
What do you dislike about the product?
Some additional detailed academy learning on Voice Gateway and the architecture of Cognigy in the Contact Center would be beneficial to help round out knowledge of how Cognigy fits into the tech landscape of a customer. Some more out of the box reusable components would also help to speed up development.
What problems is the product solving and how is that benefiting you?
An effective and easy to implement tool for driving key improvements to Contact Center metrics and KPIs - AHT, Contact Deflection, Agent Attrition, ESAT, CSAT and much more