PhishER Plus

What do you like best about the product?

Easy to use platform. I find that the percentages for clean-spam-threat are spot on and provide an outstanding gauge for deciding if a message is a threat or not.

What do you dislike about the product?

My issue is not necessarily a PhishER issue but an internal process issue at our company. We have several administrators and we all tend to process the PhishER messages a little differently. Some of the administrators tend to skip steps - the ability to incorporate some type of recommended process flow into the system would be helpful - nothing complex - perhaps something AI-driven that would simply have reminder steps such as: run PhishRIP, mark the message as resolved, etc.

What problems is the product solving and how is that benefiting you?

It solves the problem of worrying if a message is a threat or not.

What do you like best about the product?

Performance of platform. Responsiveness to potential issues within our association

What do you dislike about the product?

Implementation- Not all staff use it because they either don't know how to start the implementation process or too confusing for finish the set up

What problems is the product solving and how is that benefiting you?

catching issues before they become large scale problems

What do you like best about the product?

One of the most helpful things with this product is the fact that it will run through everyone's mailbox and remove any malicious email after someone submits one. This helps prevent anyone else from clicking on something they shouldn't.

What do you dislike about the product?

There wasn't much to dislike about it. Maybe the AI recognizing malicious emails could be better, but it's already very good.

What problems is the product solving and how is that benefiting you?

This solution helps keep users from clicking on something malicious. This is only if someone submits the email before others see it. This helps me from having to remediate a breach or virus.

What do you like best about the product?

PhishER makes reviewing potential phishing emails so much easier. It integrates with most common email platforms, and gives the end user a button to click to report a suspicious email. It splits out the headers so they are easy to find and review, automatically scans attachments, and in most cases will automatically categorize submitted emails for you. Once it makes the determination that the email is malicious, it will automatically pull matching emails from other inboxes in your organization. It has saved us multiple times.

What do you dislike about the product?

The only real pain point we have had with the product, is getting users to click the Phish Alert Button, rather than forwarding the email to our helpdesk account. That isn't a fault of the platform, but a user training issue. It does have a limitation where if the user has replied to the email or forwarded it before clicking the button, it doesn't give you the information you need from the original email, but submits the most recent email in the thread. I'm not sure if that is able to be fixed. But, once again, it boils down to a user training issue.

What problems is the product solving and how is that benefiting you?

It has taken the guesswork out of reviewing phishing emails. If it can't make a solid determination with regard to the validity of an email, it will send an alert so it can be manually reviewed. The majority are categorized automatically, but it makes the manual review process very easy.

What do you like best about the product?

I love that users can quarantine emails and I can release them back or have those emails be flagged and pulled from all users' email inboxes.

What do you dislike about the product?

There currently isn't single sign on but I heard that is coming.

What problems is the product solving and how is that benefiting you?

Keeping our users inboxes safe from phishing and spam and strange emails.

What do you like best about the product?

Ability to review emails and phishrip them.

What do you dislike about the product?

I’m unable to remove multiple copies of the same email based on a single email from the PhishER platform when running a phishrip.

What problems is the product solving and how is that benefiting you?

Email security that get past email filters.

What do you like best about the product?

I like how my users are able to report emails easily and how quickly the platform checks it and lets me know if a threat is detected.

What do you dislike about the product?

the manual part of having to PhishRIP it and manually delete emails from other user's inbox

What problems is the product solving and how is that benefiting you?

It is helping us get malicious emails out of our environment that get through our email security vendor

What do you like best about the product?

Automated phishing attempts sent randomly and scoring as necessary.

What do you dislike about the product?

Nothing at this time. The products works well.

What problems is the product solving and how is that benefiting you?

This is helping our staff to learn of potential phishing attack formats and what to watch for.

What do you like best about the product?

The ability to see all the messages that users flag with the PAB

What do you dislike about the product?

Tough to move between massages and back to the rooms

What problems is the product solving and how is that benefiting you?

Our ability to see the target attacks our users are facing and the PhishRIP ability to remove those emails from everyones inbox

What do you like best about the product?

The ability to pull back emails and further protect users

What do you dislike about the product?

Nothing back. I missed out on training for this however so that is desired

What problems is the product solving and how is that benefiting you?

More and more users are reporting issues which with with a larger sample size I now can cater user training appropriately.