PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
546 reviews
from
External reviews are not included in the AWS star rating for the product.
Lacking in key areas including features, reporting, and support.
What do you like best about the product?
That we have an actionable portal in which to sandbox potential threats. In most cases, it does a good job determining if a reported email is either a threat, spam or clean.
What do you dislike about the product?
PhishER is lacking in key areas including features, reporting, and support. It does not offer the robust capabilities found elsewhere in the KnowBe4 ecosystem, particularly when compared to KSAT. The interface feels unpolished, and the platform frequently struggles to process requests, often running slowly and encountering errors more often than is acceptable for a security product.
Automation capabilities are minimal. Beyond basic keyword-based tagging, there is very little available to meaningfully streamline workflows or reduce manual effort. Reporting is another major weakness—built-in reports provide limited actionable insight and pale in comparison to the comprehensive reporting available in KSAT.
My experience with PhishER support has been particularly disappointing. Issues are routinely minimized or described as “expected behavior,” even when the platform becomes difficult or impossible to use. It is apparent that frontline support agents lack sufficient training and escalation support from senior staff and the development team.
If you are considering PhishER because you have been impressed with KnowBe4’s KSAT product, be aware that the same level of polish, investment, and maturity has not been applied here. Based on my experience, PhishER does not currently meet the expectations one would reasonably have for a product in this space.
Automation capabilities are minimal. Beyond basic keyword-based tagging, there is very little available to meaningfully streamline workflows or reduce manual effort. Reporting is another major weakness—built-in reports provide limited actionable insight and pale in comparison to the comprehensive reporting available in KSAT.
My experience with PhishER support has been particularly disappointing. Issues are routinely minimized or described as “expected behavior,” even when the platform becomes difficult or impossible to use. It is apparent that frontline support agents lack sufficient training and escalation support from senior staff and the development team.
If you are considering PhishER because you have been impressed with KnowBe4’s KSAT product, be aware that the same level of polish, investment, and maturity has not been applied here. Based on my experience, PhishER does not currently meet the expectations one would reasonably have for a product in this space.
What problems is the product solving and how is that benefiting you?
Through the KnowBe4 Phish Alert Button (PAB), end users have tool to quickly delete and report suspected threats to the IT department. However, the engine itself, through which the IT department processes these reports, suffers greatly from shortfalls described in the main review.
Essential Tool for IT Security and Phishing Protection
What do you like best about the product?
As part of the IT department, it is essential to know when people receive phishing emails so we can address the issue as quickly as possible.
What do you dislike about the product?
Sometimes the button does not work when Chrome updates.
What problems is the product solving and how is that benefiting you?
We are actively working to prevent phishing attacks, and this solution has proven to be an effective defense tool.
Effortless Spam Triage and Phishing Tests with Excellent Support
What do you like best about the product?
The platform is easy to use, making triage and reporting of spam emails efficient. Creating effective phishing tests is also straightforward and user-friendly.
What do you dislike about the product?
There isn't much more to add. The tool works well, and the team responds quickly whenever support is needed.
What problems is the product solving and how is that benefiting you?
This tool helps protect our team from phishing attempts while also providing valuable training to ensure our employees stay informed about the latest phishing threats. It plays an important role in maintaining our organization's security and keeping everyone up to date.
Great Tool to help employees report Phishing e-mails
What do you like best about the product?
A tool to educate employees and be more proactive
What do you dislike about the product?
It doesn't filter e-mails right aways from the whole organization once reported
What problems is the product solving and how is that benefiting you?
Create culture with employees in not opening all e-mail sthey received
Effortless Phishing Management with KnowBe4 PhishER Plus
What do you like best about the product?
What I like best about KnowBe4 Phish ER/ PhishER Plus is how much it simplifies and automates the process of managing reported phishing emails. It turns what could be an overwhelming volume of user-reported messages into a streamlined, organized workflow.
What do you dislike about the product?
I haven't found anything that I dislike about the KnowBe4 PhisER/PhisER Plu
What problems is the product solving and how is that benefiting you?
The overwhelming volume of user-reported phishing emails and the time it takes to investigate them manually. Before using PhishER, our team spent a lot of time sorting through reports to determine which ones were real threats and which were false positives.
Great Scam Protection, But Miss the Support Calls
What do you like best about the product?
Ability to delete scam and phising emails from all users after the first user reports it.
What do you dislike about the product?
Helpful quarterly support calls were dropped once the company obtained suffiient customers.
What problems is the product solving and how is that benefiting you?
Solved user bad behaviours
PhishER Automates Responses and Streamlines Threat Quarantine
What do you like best about the product?
PhishER allows me to create some automation to help respond to users on a timely basis. For example, I can create rules that look for Spam keywords and automatically send a response thanking our users for their due diligence and give them some advice on reducing spam emails in the future. Additionally, if there are emails reported that PhishER has defined as a threat, or upon review I have decided is a threat, I am able to query our entire Outlook system and find messages that match the criteria, then pull and quarantine these messages.
What do you dislike about the product?
As bad actors continue to evolve, sometimes they are able to send to users, and the receiver's email is not located in the header. Sometimes this prevents the query from working as expected to remove these emails/threats from other users' inboxes.
What problems is the product solving and how is that benefiting you?
PhishER gives us a second and third line of defense against potential threat emails. It allows our human firewall to review and interact and then once reported can help to quarantine the messages that made their way through our incoming filter.
Comprehensive Console Makes Phishing Detection Easy
What do you like best about the product?
Nice console that displays all needed information about a phishing message
What do you dislike about the product?
I wish the automatic remediation function had better controls to find polymorphic phishing emails.
What problems is the product solving and how is that benefiting you?
Tool allows for the AI review of emails along with displaying information about phishing messages easily.
Evaluating KnowBe4 PhishER: Efficiency, Automation, and Security
What do you like best about the product?
I find the detail I'm able to see and the sandbox environment in which to detonate emails to determine if there is a threat, as well as the automation for known emails to free up some of my time.
What do you dislike about the product?
I find it does not always return clean emails to inbox's and instead leaves them in the Junk Email folder. This might be something with how our account is configured, but I have not been able to determine what is causing this to happen.
What problems is the product solving and how is that benefiting you?
Phish ER is helping to train employees to be aware and report suspicious emails, it frees up my time with its automation capabilities, and the Phish rip functionality can take real threats and turn them into training opportunities.
Effortless Email Triage Makes Identifying Threats Simple
What do you like best about the product?
Knowing the phished emails sent by our users are triaged as they are reported making it easier to determine if one is actually legit.
What do you dislike about the product?
A better understanding of how to eliminate a mass email that has been delivered to all staff where only one person sends it in as phishing.
What problems is the product solving and how is that benefiting you?
The solution has provided an greater indepth understanding by our users of the threats that are consistently being sent to us and their diligence in reporting them.
showing 1 - 10