PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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Powerful Platform for Reporting, Reviewing, and Removing Phishing Emails
What do you like best about the product?
PhishER provides a good platform for users to report potential phishing emails with. As admin, it provides a safe location to review those reported emails and ways to handle those. You can integrate several platforms with it to make it more powerful. The PhishRIP is great for pulling phishing emails out of user's inboxes that may not have reported it yet. It's another useful tool when combating phishing emails. It doesn't take long to set up and is pretty basic, making it easy to review the reported emails. I use it daily to review reported emails and take the necessary action against them.
What do you dislike about the product?
My biggest dislike with KnowBe4 is the delay that it operates at time. That may be due to it being a web based application, or it may be due to it's integration with M365 that I use, but sometimes it can take awhile to respond, so I have to wait for it to catch up. These do not happen every time, but when they do, it is fairly annoying.
What problems is the product solving and how is that benefiting you?
I need a good way for our users to report phishing and spam email and a platform that I could use to proactively respond to the reported emails. PhishER has helped me do that.
Efficient Email Threat Detection with User-Friendly Interface
What do you like best about the product?
I really like that KnowBe4 PhishER/PhishER Plus lets users across our company simply click a button to report suspicious emails, which significantly boosts its adoptability. It's also very easy to set up. The initial automated analysis is crucial in making our decision-making process quick and effective, allowing us to evaluate emails and determine the correct course of action almost instantaneously.
What do you dislike about the product?
I wish the tool had a partnership with a company like any.run to allow us to analyze attachments in a safe environment real-time within the platform to see if there's malicious code or additional attack vectors embedded inside attachments.
What problems is the product solving and how is that benefiting you?
I use KnowBe4 PhishER to quickly evaluate suspicious emails and decide the correct course of action. Its initial automated analysis is crucial for our decision-making, streamlining the process of determining if emails are phishing attempts.
Customizable Phish Testing Platform That Engages Employees
What do you like best about the product?
I like the Phish testing and the customization of the emails. It's great that we can customize the phish tests to fit our specific business and industry needs. Additionally, the initial setup of KnowBe4 PhishER/PhishER Plus was easy for us.
What do you dislike about the product?
I wish when people reported emails using the Phish email that it would give them more info, like if it is spam, threat or clean.
What problems is the product solving and how is that benefiting you?
It's our first platform to test employees on phishing emails with consequences for failure.
Easy Testing & Phishing Setup, but Training Campaigns Are Manual
What do you like best about the product?
Easy setup on testing and phishing email
What do you dislike about the product?
Campaigns for training have to be setup one by aone
What problems is the product solving and how is that benefiting you?
reminding staff to be careful on emails and texting, showing which staff are at high risk
Lacking in key areas including features, reporting, and support.
What do you like best about the product?
That we have an actionable portal in which to sandbox potential threats. In most cases, it does a good job determining if a reported email is either a threat, spam or clean.
What do you dislike about the product?
PhishER is lacking in key areas including features, reporting, and support. It does not offer the robust capabilities found elsewhere in the KnowBe4 ecosystem, particularly when compared to KSAT. The interface feels unpolished, and the platform frequently struggles to process requests, often running slowly and encountering errors more often than is acceptable for a security product.
Automation capabilities are minimal. Beyond basic keyword-based tagging, there is very little available to meaningfully streamline workflows or reduce manual effort. Reporting is another major weakness—built-in reports provide limited actionable insight and pale in comparison to the comprehensive reporting available in KSAT.
My experience with PhishER support has been particularly disappointing. Issues are routinely minimized or described as “expected behavior,” even when the platform becomes difficult or impossible to use. It is apparent that frontline support agents lack sufficient training and escalation support from senior staff and the development team.
If you are considering PhishER because you have been impressed with KnowBe4’s KSAT product, be aware that the same level of polish, investment, and maturity has not been applied here. Based on my experience, PhishER does not currently meet the expectations one would reasonably have for a product in this space.
Automation capabilities are minimal. Beyond basic keyword-based tagging, there is very little available to meaningfully streamline workflows or reduce manual effort. Reporting is another major weakness—built-in reports provide limited actionable insight and pale in comparison to the comprehensive reporting available in KSAT.
My experience with PhishER support has been particularly disappointing. Issues are routinely minimized or described as “expected behavior,” even when the platform becomes difficult or impossible to use. It is apparent that frontline support agents lack sufficient training and escalation support from senior staff and the development team.
If you are considering PhishER because you have been impressed with KnowBe4’s KSAT product, be aware that the same level of polish, investment, and maturity has not been applied here. Based on my experience, PhishER does not currently meet the expectations one would reasonably have for a product in this space.
What problems is the product solving and how is that benefiting you?
Through the KnowBe4 Phish Alert Button (PAB), end users have tool to quickly delete and report suspected threats to the IT department. However, the engine itself, through which the IT department processes these reports, suffers greatly from shortfalls described in the main review.
Essential Tool for IT Security and Phishing Protection
What do you like best about the product?
As part of the IT department, it is essential to know when people receive phishing emails so we can address the issue as quickly as possible.
What do you dislike about the product?
Sometimes the button does not work when Chrome updates.
What problems is the product solving and how is that benefiting you?
We are actively working to prevent phishing attacks, and this solution has proven to be an effective defense tool.
Effortless Spam Triage and Phishing Tests with Excellent Support
What do you like best about the product?
The platform is easy to use, making triage and reporting of spam emails efficient. Creating effective phishing tests is also straightforward and user-friendly.
What do you dislike about the product?
There isn't much more to add. The tool works well, and the team responds quickly whenever support is needed.
What problems is the product solving and how is that benefiting you?
This tool helps protect our team from phishing attempts while also providing valuable training to ensure our employees stay informed about the latest phishing threats. It plays an important role in maintaining our organization's security and keeping everyone up to date.
Great Tool to help employees report Phishing e-mails
What do you like best about the product?
A tool to educate employees and be more proactive
What do you dislike about the product?
It doesn't filter e-mails right aways from the whole organization once reported
What problems is the product solving and how is that benefiting you?
Create culture with employees in not opening all e-mail sthey received
Effortless Phishing Management with KnowBe4 PhishER Plus
What do you like best about the product?
What I like best about KnowBe4 Phish ER/ PhishER Plus is how much it simplifies and automates the process of managing reported phishing emails. It turns what could be an overwhelming volume of user-reported messages into a streamlined, organized workflow.
What do you dislike about the product?
I haven't found anything that I dislike about the KnowBe4 PhisER/PhisER Plu
What problems is the product solving and how is that benefiting you?
The overwhelming volume of user-reported phishing emails and the time it takes to investigate them manually. Before using PhishER, our team spent a lot of time sorting through reports to determine which ones were real threats and which were false positives.
Great Scam Protection, But Miss the Support Calls
What do you like best about the product?
Ability to delete scam and phising emails from all users after the first user reports it.
What do you dislike about the product?
Helpful quarterly support calls were dropped once the company obtained suffiient customers.
What problems is the product solving and how is that benefiting you?
Solved user bad behaviours
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