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PhishER has been an invaluable teaching tool for our employees.
What do you like best about the product?
The interface is easy to navigate and makes it easy to keep track of our Phish test and trainings for our users.
What do you dislike about the product?
The ability to see the template names when looking at inactive campaigns would be helpful. I often retest campaigns that have had higher than average Phish-Prone %, not having to open the campaign to see which template I should retest would be time saving.
What problems is the product solving and how is that benefiting you?
User recognition of potential threats has been greatly increased, use of the PAB has increased our feeling of security.
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Useful Security Training Platform
What do you like best about the product?
As an IT Manager, I can get very overloaded with tasks, I like PhishER because it helped automate the emails being scanned so I wouldn't have to manually double-check each potential threat/spam.
What do you dislike about the product?
A few things I noticed is that PhishER doesn't always show what was the threat. Also, it doesn't always run the VirusTotal before it claims the status of the email.
What problems is the product solving and how is that benefiting you?
Phish ER is solving problems by preventing potential threats that might stay in a user's mailbox. It also helps me as an IT manager save time by letting the users select the Phish Alert button and it automatically scans the email.
Recommendations to others considering the product:
I would recommend trying out the free trail and compare with other companies, you will notice PHishER is efficient and successful
We love KnowBe4
What do you like best about the product?
I love the phishing hook & the capabilities to analyze the issues. I also love their phishing campaigns & security trainings
What do you dislike about the product?
There is nothing I dislike about the product
What problems is the product solving and how is that benefiting you?
In this current world of increased cyber-attacks through phishing & ransomware, it is very necessary to have some tool like PhishER to manage & administer this task using the Machine Learning & reducing the manual work my small team would be doing.
Efficient and easy to use
What do you like best about the product?
PhishER is easy to setup and to use. My users can easily report a suspected Phishing email, the PhishER system then analyzes the email and acts on the result. If it is deemed a threat, it automatically searches for and quarantines the email across all mailboxes. I receive an email alert so I can review the situation, and either delete the emails or restore them with 2 clicks. My users like knowing that their reporting of phishing emails is helping the company by reducing risk. If it is particularly good phishing email, I can use PhishFlip to add it our pool of phish test emails with one click.
What do you dislike about the product?
There should be an easier way to report to KnowBe4 of false positives or phishing emails that the system failed to identify as a phishing email. A simple service status at the top of the dashboard. I would really like to see them implement a dark mode as well.
What problems is the product solving and how is that benefiting you?
The product is increasing our overall organizational awareness of phishing attacks. Having one person identify a phishing email and have PhishER remove that attack from the rest of the company.
Recommendations to others considering the product:
You honestly cannot go wrong with this product. It does what is says it will, and does it well.
KnowBe4 is very easy to use
What do you like best about the product?
It is easy to navigate, the support is very easy to work with, and it has helped our employees become more versed in identifying suspicious emails.
What do you dislike about the product?
Haven't found anything. It has been easy to adapt to.
What problems is the product solving and how is that benefiting you?
The product has helped our employees both in their work and at home by familiarizing them with the tactics used in spam and phishing messages.
Great tool for your Phish Combat Toolbox
What do you like best about the product?
Users can easily report emails for review. You can then create a query to find other emails like it and/or flip it for a phishing test.
Easy to use. Makes incident response easier when your whole organization can quickly report an email.
Easy to use. Makes incident response easier when your whole organization can quickly report an email.
What do you dislike about the product?
I wish you could only search for the malicious email address when creating a search query rather than having to select 2 search requirements.
Wish AI didn't leave quite as much to review manually when the rating was already set.
Wish AI didn't leave quite as much to review manually when the rating was already set.
What problems is the product solving and how is that benefiting you?
Quickly seeing reported emails and then taking action before people have the time to see/open the email. The whole company is helping you find malicious emails.
Recommendations to others considering the product:
Other tools allow you to report/review/take action on emails. This one specifically allows you to use that email to flip it to a phishing test to see how your organization as a whole would respond to such a threat, and then utilize that test to further train and increase security awareness across your organization.
A great all around SOAR platform for Email Security
What do you like best about the product?
PhishER is easy to set up and link with our existing phish report button and gets to work instantly. It's easy to understand what is being reported, and PhishML greatly reduces analyst investigation time. Auto responses also greatly reduce SOC response times and let our users know that we are looking into their issues, making them more likely to report.
What do you dislike about the product?
The YARL rules are a bit hard to set up, and I would like to see future development into the custom rule set up to be a bit easier to follow. Not impossible, but could be a bit more simple for adding tags to emails.
What problems is the product solving and how is that benefiting you?
PhishER has greatly reduced the time for our analysts to investigate and respond to email threats inside of our environment. We have seen a near 150% increase in malicious email reports, and a near 80% reduction in time to respond to threats from our internal SOC. PhishER allows us to quickly find threats that users report, and delete them from all user inboxes. A game-changer when it comes to SOAR platforms.
Another major benefit that we did not expect is that this platform encourages users to report more emails, and the ML capabilities allow us to get a clearer picture of what is clean, spam, and a threat.
Another major benefit that we did not expect is that this platform encourages users to report more emails, and the ML capabilities allow us to get a clearer picture of what is clean, spam, and a threat.
Recommendations to others considering the product:
This is a top-tier SOAR platform for those in the KnowBe4 universe. Highly recommend in combination with the KnowBe4 phish report button.
PhishER is a good service
What do you like best about the product?
How easy it is to make queiries. I'm able to respond quickly.
What do you dislike about the product?
There isn't a way to delete queries after they are created.
What problems is the product solving and how is that benefiting you?
Stopping phishing and spam is greatly appreciated. It is nice to have something always work.
Recommendations to others considering the product:
Great product. You will not be dissapointed.
PhishER from KnowBe4
What do you like best about the product?
The ability to for creating rules for automation, the ability to set thresholds for triggering events, and the Phish Alert Button!
What do you dislike about the product?
Relying on people to submit phish emails
What problems is the product solving and how is that benefiting you?
Using the header info to block outside attempts. Has helped improve our Office 365 block list. Has saved us numerous hours in dealing with phishing attempts
Recommendations to others considering the product:
The time it will save you dealing with Phishing Emails is worth it
KnowBe4 is a Leader in this category
What do you like best about the product?
Their product uses real-life scenarios to make it look more legit
What do you dislike about the product?
Need fresh material added every quarter to keep interest
What problems is the product solving and how is that benefiting you?
To make people more cautious on clicking on links or attachments
Recommendations to others considering the product:
KnowBe4 uses real-life scenarios to help with the learning process
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