Robust and capable of Enterprise level service
What do you like best about the product?
Easy of use Flexibility for expansion Feature set
What do you dislike about the product?
There is a lack of out of box integrations with other tools.
What problems is the product solving and how is that benefiting you?
This product allow for users to get help quickly. It also allows management more insight into the day to day issues impacting the orgnization. Having a dashboard for the Analysts to view and track what they are working on is key.
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