What do you like best about the product?

Secureframe allows the auditor direct access to Secureframe, saving a lot of work in transmitting information/evidence.
For me, it was the first time working with such software or participating in a SOC2 audit, and I was pleasantly surprised at how easy it was for me to find my way around.
If a problem or question arose, customer service was always quickly reachable and had a solution ready, usually on the same day.
We were also very impressed by the multitude of features that Secureframe offers (integrations, policies, personnel, etc.), allowing us to save in other areas by using Secureframe.

What do you dislike about the product?

Actually, there isn't much to criticize. The auditor pointed out some tests that we should activate, which Secureframe did not alert us to in advance. However, these were minor issues and did not cause us any real problems with the auditor, just a slight additional effort to answer the auditor's questions.

What problems is the product solving and how is that benefiting you?

Secureframe helps us with passing audits such as SOC2. Furthermore, we have listed our vendors here with details, as well as internal policies that our employees can access and sign. Additionally, Secureframe offers some quality of life features that are useful to us in many areas.