Perfect tool for overall Compliance Management and tracking
What do you like best about the product?
We used Secureframe for our SOC2 certification process, and the platform had the capabilities of getting automatic details through its many integrations, thus reducing the need for much of the manual tasks.
Support from the team was also great to ensure that we were given attendtion when needed and helped on doubts.
The platform was easy to use and did not have many requirements in terms of implementation, as it was a quick portal login.
Support from the team was also great to ensure that we were given attendtion when needed and helped on doubts.
The platform was easy to use and did not have many requirements in terms of implementation, as it was a quick portal login.
What do you dislike about the product?
There are challanges in terms of available integrations especially when considering that there could be custom appalications and features within that would need more details for certain tests to pass.
While the platform is great for all the tracking and automation, at times there is a necessity of having that full-time support or hand-holding for certain things, which is missing.
Default policies and procedure documents are made available, and there are only minimal changes required for the organization to pass those, while the implementation could be wholly different or nonexistent; there is no feature or checks to ensure that things are followed as described.
While the platform is great for all the tracking and automation, at times there is a necessity of having that full-time support or hand-holding for certain things, which is missing.
Default policies and procedure documents are made available, and there are only minimal changes required for the organization to pass those, while the implementation could be wholly different or nonexistent; there is no feature or checks to ensure that things are followed as described.
What problems is the product solving and how is that benefiting you?
We used SecureFrame to get one of our suborganizations SOC2 certified, and having integrations with AWS and Microsoft helped with the high-level integrations; it did reduce the overall efforts that were needed to gather the evidence.The platform also keeps all the required pieces of information and details in a single place that helps ease the compliance process. However, on the flip side, the categorization of the test into respective departments was a challenge, as there was no indication of what exactly is needed as evidence nor any outlier that could have helped with that information.
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