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A startup friendly product
What do you like best about the product?
It was easy to get up to speed and affordable for us as a startup. Great customer service/support.
What do you dislike about the product?
Some integration are a bit lacking and we've had a few instances where there were features that didn't seem to have been well QA'd.
What problems is the product solving and how is that benefiting you?
A risk and Compliance platform
Secureframe is extremely end user friendly!
What do you like best about the product?
Secureframe is extremely end user friendly from the admin portal to the employee portal. It’s a great resource as an HR leaders to track required training. The provided Security training is top tier and extremely happy with it.
The integration capabilities is quite impressive as well!
I can also applaud their Customer Success and Support team. Extremely helpful and usually responds same day!
Would highly recommend Secureframe to another company.
The integration capabilities is quite impressive as well!
I can also applaud their Customer Success and Support team. Extremely helpful and usually responds same day!
Would highly recommend Secureframe to another company.
What do you dislike about the product?
I would like it if Secureframe could notify me when someone is added as personnel.
What problems is the product solving and how is that benefiting you?
Tracks training on security awareness and SOP compliance:
Helpful but lacking in features
What do you like best about the product?
I enjoy the team, they are committed to helping and I never get pushback for posing questions or clarifications. They don't sign you and then disappear. The software itself is clean and understandable.
What do you dislike about the product?
I dislike how it feels like it's still in it's infancy of features. There is some basic stuff that should be addressed to streamline things 10x. I know they are actively working on improvements, and they do actually deliver what they talk about which is nice. Looking forward to future iterations.
What problems is the product solving and how is that benefiting you?
Secureframe helped us get SOC2 compliant, and the team guided us well through that process. For a first-timer, it was relatively painless and simpler than I anticipated.
Great product. Ensured a smooth audit and was a great foundation for our GRC program.
What do you like best about the product?
- Robust feature set
- Integration with our current systems.
- Timely and responsive support
- Integration with our current systems.
- Timely and responsive support
What do you dislike about the product?
- No issues to report, this product has gone above and beyond in our pursuit and maintenance of ISO 27001 and SOC 2
What problems is the product solving and how is that benefiting you?
- We use SecureFrame to ensure we comply with ISO 27001 and SOC 2 obligations.
- We collect all the evidence required for an audit in the tool.
- We collect all the evidence required for an audit in the tool.
An Amazing Tool, Especially for People New to SOC Compliance
What do you like best about the product?
Customer service is fantastic, Nickson Jean-Baptiste is our firm's point of contact and he is incredibly knowledgeable. Both my firm and myself were new to the SOC compliance world and Nickson's knowledge was paramount to helping us get our first SOC 2 cert. His training and subject-matter expertise are unparalleled.
The application itself is incredibly intuitive, guiding users with widgets, templates and "scores" to demonstrate the organization's progress towards its compliance certification. It does just enough hand-holding to keep you accountable while giving you enough wiggle room to explain compliance outside of the SF "box".
The application itself is incredibly intuitive, guiding users with widgets, templates and "scores" to demonstrate the organization's progress towards its compliance certification. It does just enough hand-holding to keep you accountable while giving you enough wiggle room to explain compliance outside of the SF "box".
What do you dislike about the product?
Nothing to note. Performance, accessibility and customization all rate between adequate and excellent in my opinion. We've had some issues with integrations breaking, but I'm not sure if that is on the SF side or the integrating applications' sides.
What problems is the product solving and how is that benefiting you?
It is allowing a relatively small security team to complete what is considered a large project.
atisfying GRC Solution
What do you like best about the product?
The application is very easy to use. The customer support has never dropped the ball since about 2 years we implemented the solution. The integration is seemless and most of the data being integrated are properly aligned.
What do you dislike about the product?
Sometimes, we have to do a 5 seconds reconnect the integrations which we believe we can live with.
What problems is the product solving and how is that benefiting you?
We are compliant in four frameworks because of Secureframe deployment. Our Audit management is also very smooth with minimal audit requests and delays.
Ease of use
What do you like best about the product?
Once you get going the system is really intuitive and makes renewing our SOC 2 Type 2 compliance really straight forward. Having the ability to quickly see what is failing or at risk well laid out from UI/UX perspective, and now using AI to verify what we're submitting for testing is complete is also reassuring.
What do you dislike about the product?
Onboarding was a little difficult as there was less handholding than expected. That said, the team is super responsive whenever you reach out and ready to jump on a call to answer any questions or concerns.
What problems is the product solving and how is that benefiting you?
It’s impossible to work with larger partners today without at least SOC 1 compliance. Even four years ago, achieving that would have taken four times the effort and cost. Secureframe made it possible through incredible efficiency. It also gives us the confidence to work with larger partners who may require other certifications, knowing that multiple frameworks are supported.
Secureframe is great for managing our SOC2 resources and facilitating our yearly audit.
What do you like best about the product?
Secureframe is great for ...
* organizing resources for compliance frameworks.
* organizing and maintaining company policy
* educating out team during cadenced training exercises
* managing vendor risk profiles and maintaining a record of vendor risk assessments and reviews.
* bringing attention to any failing tests for a given compliance framework, as well as recommending ways to pass the tests
* organizing resources for compliance frameworks.
* organizing and maintaining company policy
* educating out team during cadenced training exercises
* managing vendor risk profiles and maintaining a record of vendor risk assessments and reviews.
* bringing attention to any failing tests for a given compliance framework, as well as recommending ways to pass the tests
What do you dislike about the product?
Not necessarily things I dislike, but some feature requests - 1) Enable requesting / tracking user RBAC for individual vendors (even when the vendor doesn't have an integration with Secureframe). 2) Enable full text search on policies.
What problems is the product solving and how is that benefiting you?
SOC2 audit and long term compliance maintenance
Our SOC II Type 2 Prep partner
What do you like best about the product?
Communication, always on hand to answer questions.
What do you dislike about the product?
A bit more customization would be great to ensure we can match our exact ways of working and make the process that much easier
What problems is the product solving and how is that benefiting you?
Compiling all of our SOC II Type 2 answers in one place and clearly identifying what's needed.
An easy way to stay on top of compliance
What do you like best about the product?
As a one man IT team, audit periods can be overwhelming, specially if you're juggling day to day tasks, internal projects and audits. Secureframe makes it really easy to track your tasks, see which users have tasks pending and their integration helps a lot when it comes to tracking vendors and auditing the apps we use.
Their support team has always been very helpful, they are quick to respond and they're really good at following up with you, even proactively.
Their support team has always been very helpful, they are quick to respond and they're really good at following up with you, even proactively.
What do you dislike about the product?
I've noticed that every time there's an update we'll get a couple of bugs, but they get fixed pretty fast.
What problems is the product solving and how is that benefiting you?
Getting a security certification is challenging when you're chasing hundreds of users, having a tool that condenses everything into a single portal makes it more manageable, it's easier to pull reports and present data to clients as well.
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