Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
749 reviews
from
External reviews are not included in the AWS star rating for the product.
Enhanced compliance - a must for Fintech
What do you like best about the product?
The ability to chose from multiple compliance frameworks, and to create your own. We have been able to chose common information security and data protection frameworks to automate our control frameworks such as ISO 27001, GDPR, PCI and DORA, as well as build frameworks applicable to our specific jurisdictions.
We are able to demonstrate to auditors and regulators our commitment to information security compliance, and our ongoing controls, with ease.
The customer support from the Secureframe team has been incredible.
We are able to demonstrate to auditors and regulators our commitment to information security compliance, and our ongoing controls, with ease.
The customer support from the Secureframe team has been incredible.
What do you dislike about the product?
I'd like to see some improvements in the layout and reporting generally, but Secureframe since we implemented it over 2 years ago has undergone constant improvement.
It would also be beneficial to be able to self-serve things like adding auditors - at the moment, your customer success manager must do this.
It would also be beneficial to be able to self-serve things like adding auditors - at the moment, your customer success manager must do this.
What problems is the product solving and how is that benefiting you?
Secureframe gives us a control framework for all major information security certifications, which enabled us from the outset to build a secure, compliant platform. It has saved on human resource, and enabled us to demonstrate to regulators and auditors our commitment to compliance.
Great experience for SOC2 Compliance and beyond
What do you like best about the product?
Our team spent a lot of time looking at tools to help us achieve and manage security compliance before selecting Secureframe. We started with SOC2, and were successful. We are working on ISO 27001, and are looking at HIPAA compliance as well. Secureframe recognizes what we've achieved for each compliance, and the delta in what we'll need to do on top of the policies and activities that we already engage in to adhere to additional compliance standards. It makes it a lot easier to understand what we'll need to do for each without duplicating work. Beyond that, Secureframe does a great job of helping us track our progress and stay on top of ongoing requirements.
What do you dislike about the product?
Secureframe can connect with various software platforms, like Google and Microsoft. We did notice that there were some hiccups with this, such as if we were on a free version of a software. Overall, the feature set is solid, but it's good to note that you have to be on a compatible plan with some software vendors.
What problems is the product solving and how is that benefiting you?
Secureframe helps us achieve and maintain security compliances.
Great customer service.
What do you like best about the product?
The customer service. The team is very responsive and helpful.
What do you dislike about the product?
I would appreciate if there were more AI features available to help prepare for the audit.
What problems is the product solving and how is that benefiting you?
Making it easy for us to get audited and be prepared for audit.
Great integrations and customer support
What do you like best about the product?
Secureframe has the integrations that our business needs and their customer service personnel have been very helpful, guiding us and providing recommendations.
What do you dislike about the product?
Even with all of the integrations, there is still manual work to be done. This is minimal but it would be great to have more tools to automate even more.
What problems is the product solving and how is that benefiting you?
Secureframe helped us easily prepare for our SOC 2 audit.
The team was very helpful in getting us set up and acclimated. Software gives us just what we need.
What do you like best about the product?
Software is easy to learn and gives us what we need. The team was so great in helping us with the learning curve as we got ISO certified for the first time.
What do you dislike about the product?
Nothing notable here, they have been really solid on all fronts.
What problems is the product solving and how is that benefiting you?
We were working towards ISO compliance and certification for a few years, spinning our wheels. Finding Secureframe helped us get to the finish line in a hurry with their software and guidance, simplifying the complex problem for us.
Secureframe made achieving SOC 2 compliance effortless.
What do you like best about the product?
Visibility to requirements and customer support.
What do you dislike about the product?
Payment could be more flexible to allow for monthly installments.
What problems is the product solving and how is that benefiting you?
Getting audit-ready for SOC 2 compliance.
Helpful for compliance
What do you like best about the product?
Secureframe makes managing compliance much easier by centralizing tasks and documentation into one organized platform. The user interface is clean and intuitive, and the onboarding process is straightforward. I also appreciate the automated reminders and workflows that help ensure nothing slips through the cracks. Customer support has been helpful and professional when I’ve had questions, and the integrations with other tools add convenience.
What do you dislike about the product?
Occasionally, the reporting from Secureframe doesn’t perfectly align with our MDM for a small number of devices. It seems to be more of an edge case than a common issue, but improving that consistency would make the platform even better.
What problems is the product solving and how is that benefiting you?
We use Secureframe for security compliance and audit management, serving as our central source of truth for SOC 2 audit purposes. Having everything consolidated in one platform streamlines preparation, reduces the back-and-forth of gathering evidence, and helps ensure we stay organized throughout the audit process.
Worked as Advertised!
What do you like best about the product?
Very good set of instructions on what it takes to become SOC2 compliant at an affordable rate.
What do you dislike about the product?
Given the many integrations, sometimes it takes a while for all the detailed changes to show up in the platform.
What problems is the product solving and how is that benefiting you?
It is helping us to become SOC2 compliant.
Streamlined Compliance Process
What do you like best about the product?
Automates compliance tasks and provides clear guidance throughout the process.
What do you dislike about the product?
Some integrations require extra configuration and setup time.
What problems is the product solving and how is that benefiting you?
Helps manage SOC 2 compliance by automating evidence collection, tracking requirements, and reducing manual work.
Streamlined SOC 2 Compliance for HR Teams. Great Automation with Room for Improvement
What do you like best about the product?
As an IT specialist supporting HR operations at a mid sized company, Secureframe has become essential for managing our SOC 2 compliance requirements. I use the platform daily for monitoring compliance status and weekly during audit preparation cycles, and the clean interface makes frequent use manageable without overwhelming complexity.
The employee portal is exceptionally well designed for HR workflows, our team can easily track mandatory training completions and policy acknowledgments without constant IT intervention, which has reduced my daily support tickets significantly. The visual dashboard with color coded status indicators (red, yellow, green) provides instant visibility into compliance gaps, which is crucial when supporting both customer operations and internal audit processes.
Customer support deserves recognition for their responsiveness during implementation and ongoing guidance. The centralized policy management and task delegation features have streamlined our compliance workflows considerably, and the integrations that work well (particularly with our core HR systems) have automated several previously manual processes.
The employee portal is exceptionally well designed for HR workflows, our team can easily track mandatory training completions and policy acknowledgments without constant IT intervention, which has reduced my daily support tickets significantly. The visual dashboard with color coded status indicators (red, yellow, green) provides instant visibility into compliance gaps, which is crucial when supporting both customer operations and internal audit processes.
Customer support deserves recognition for their responsiveness during implementation and ongoing guidance. The centralized policy management and task delegation features have streamlined our compliance workflows considerably, and the integrations that work well (particularly with our core HR systems) have automated several previously manual processes.
What do you dislike about the product?
The initial setup was significantly more complex than anticipated, requiring substantial time investment to configure properly for our HR specific compliance needs. While the support team provided assistance, the onboarding process could be more streamlined for mid sized organizations like ours.
The integration experience has been inconsistent, while some connections work smoothly, others require extensive manual configuration or simply don't deliver the promised automation. Most frustratingly, despite marketing promises of automated evidence collection, we still manually upload the majority of our documentation and screenshots, which defeats one of the platform's primary value propositions.
Reporting functionality lacks flexibility when creating custom compliance reports for executive leadership, often requiring workarounds. Additionally, the automated risk alerts don't always account for the realities of smaller IT teams, occasionally flagging items as high risk that are appropriately managed given our company size and resource constraints.
The integration experience has been inconsistent, while some connections work smoothly, others require extensive manual configuration or simply don't deliver the promised automation. Most frustratingly, despite marketing promises of automated evidence collection, we still manually upload the majority of our documentation and screenshots, which defeats one of the platform's primary value propositions.
Reporting functionality lacks flexibility when creating custom compliance reports for executive leadership, often requiring workarounds. Additionally, the automated risk alerts don't always account for the realities of smaller IT teams, occasionally flagging items as high risk that are appropriately managed given our company size and resource constraints.
What problems is the product solving and how is that benefiting you?
As a mid sized HR company, we needed a centralized solution for SOC 2 compliance that wouldn't overwhelm our small IT team. Secureframe provides a clear overview of outstanding compliance tasks and creates a structured path to certification, which previously felt unmanageable with manual processes.
The employee portal has significantly reduced my daily support workload by allowing HR staff to independently track their mandatory training and policy acknowledgments. The centralized policy management and visual dashboard help me identify compliance gaps quickly, ensuring we stay audit-ready without constant manual monitoring.
While we still handle more manual evidence upload than expected, the platform has streamlined our overall compliance workflow and provided the structure needed for a team our size to maintain SOC 2 certification effectively.
The employee portal has significantly reduced my daily support workload by allowing HR staff to independently track their mandatory training and policy acknowledgments. The centralized policy management and visual dashboard help me identify compliance gaps quickly, ensuring we stay audit-ready without constant manual monitoring.
While we still handle more manual evidence upload than expected, the platform has streamlined our overall compliance workflow and provided the structure needed for a team our size to maintain SOC 2 certification effectively.
showing 251 - 260