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Great Product That's Affordable For Bootstrapped Startups
What do you like best about the product?
The customer support from Secureframe was excellent. Since this was our team's first time undergoing a SOC 2 audit, we had many questions about how to implement various controls. However, our support representative was very knowledgeable and patient, guiding us through the process.
Another great aspect of Secureframe is the price. Compared to many other compliance software solutions, Secureframe is quite affordable, especially for smaller businesses. Despite its lower cost, the platform is comprehensive and offers many of the core features found in more expensive competitors.
Another great aspect of Secureframe is the price. Compared to many other compliance software solutions, Secureframe is quite affordable, especially for smaller businesses. Despite its lower cost, the platform is comprehensive and offers many of the core features found in more expensive competitors.
What do you dislike about the product?
It felt like the Secureframe device monitoring agent could be a bit finicky at times. We had trouble installing it on some of our employees' devices, and it could take a while for the devices to show up in the Secureframe dashboard. Also, there could sometimes be a bit of lag when syncing information from external systems into Secureframe.
What problems is the product solving and how is that benefiting you?
We used Secureframe to help us prepare and conduct our SOC 2 type II audit.
Exceptional platform with a team that helps you succeed
What do you like best about the product?
The platform lays out everything you need to become compliant. Secureframes team members provide excellent feedback and advice. Jon G. has helped me tremendously through my this process.
What do you dislike about the product?
No real complaints here. I had trouble finding one thing but a quick email to secureframes staff and that was fixed
What problems is the product solving and how is that benefiting you?
The complexity of becoming SOC2 complaint has become easier with secureframe platform
Streamlined SOC 2 Compliance and great Customer Service/Support
What do you like best about the product?
Our customer success representative (Coletta) has been exceptional; responsive, knowledgeable, and proactive in guiding us through the compliance process. That helped us get SOC2 certification in 3 months.
What do you dislike about the product?
The platform can feel overwhelming at first due to the amount of information and configuration options.
What problems is the product solving and how is that benefiting you?
Secureframe streamlines SOC 2 compliance by centralizing evidence collection, automating security checks, and providing clear audit readiness tracking. This has saved our team significant time, reduced manual errors, and accelerated our path to certification, allowing us to focus on core business operations.
A Time-Saving and Effective Solution
What do you like best about the product?
What stands out about SecureFrame is how intuitive and efficient it is. It simplifies complex compliance tasks and automates workflows, which helps us stay on top of everything without the constant back-and-forth. The platform also offers great support whenever needed, which adds to the overall experience.
What do you dislike about the product?
None so far at the moment. We've been using SecureFrame for our SOC 1 and SOC 2 Type 2 frameworks, and it’s been a huge time-saver. The platform streamlines the compliance process, saving us both time and effort.
What problems is the product solving and how is that benefiting you?
SecureFrame solves the challenge of managing and streamlining SOC 1 and SOC 2 Type 2 compliance. It simplifies complex and time-consuming tasks like documentation, evidence collection, and audit preparation.
Simple solution for employees, could be better for auditors
What do you like best about the product?
- The employee portal in Secureframe is simple and clean. It clearly tells employees what tasks they have outstanding, and the mandatory trainings for things like GDPR are clear, concise, and don't take too long to complete.
- I like that it acts as a one stop shop for risks, vendors, policies, and assets
- The red, yellow, green symbols are helpful for easily seeing where gaps might exist
- I like that it acts as a one stop shop for risks, vendors, policies, and assets
- The red, yellow, green symbols are helpful for easily seeing where gaps might exist
What do you dislike about the product?
- As someone who helps with our organization's internal audits, it seems like sometimes Secureframe will indicate that a framework requirement is "passing" because there is a policy linked, but it does not consider what is actually in that policy. It feels like in the age of AI, there should be a way for Secureframe to scan the contents of a policy and give auditors a more accurate answer of whether everything that needs to be in the policy is actually there.
- I wish that Secureframe allowed you to search the contents of all policies at once. Currently the search functionality only matches on policy title.
- I wish that Secureframe allowed you to search the contents of all policies at once. Currently the search functionality only matches on policy title.
What problems is the product solving and how is that benefiting you?
- Secureframe houses our security policies and risk registrar. It makes it easier to conduct our internal audits for ISO 27001.
SOC@ / HIPAA
What do you like best about the product?
Secureframe made our SOC 2 certification process smooth and efficient. Their platform streamlined documentation, guided us through every requirement, and kept our team on track. Thanks to their expertise, we achieved certification faster and with complete confidence. Highly recommended!"
What do you dislike about the product?
Secureframe made our SOC 2 certification process smooth and straightforward. Everything was well-organized, clear, and efficient from start to finish. A great experience.
What problems is the product solving and how is that benefiting you?
so far none
Streamlined Compliance with Minor Document Management Hiccups
What do you like best about the product?
I appreciate Secureframe's ease of use and its ability to track and monitor our systems effectively. The setup process was straightforward, with guidance provided by their support team. The weekly updates on task statuses are extremely helpful for managing our process. I value the integration with tools like Office 365 and CrowdStrike, particularly how it automatically adds new employees into the system for seamless notifications and training.
What do you dislike about the product?
I would like to be able to upload documents more easily. Currently, it involves a cumbersome process of recreating the document or downloading, editing, and then uploading it back. It would be more efficient if I could integrate a Microsoft SharePoint file location to update the same documents continuously or create subfolders within SharePoint for ongoing data collection and storage.
What problems is the product solving and how is that benefiting you?
Secureframe ensures our SOC 2 accountability by constantly reminding updates, tracking task progress with weekly updates, and integrating with tools like Office 365 for automation, enhancing our compliance process and monitoring effectiveness.
It is better than Vanta and Drata the two biggest competitors
What do you like best about the product?
I love how they have people specialized whenever you have a question. Their AI tooling to help generate, as I'd call it busy work for you is amazing. They have the end to end process down and can guide you through any step. They also had/have the best pricing for a startup I've seen. So at the end of the day the ease of use, the structure on how they work, the integrations they offer, it made this a no brainer for the cost. We need SOC2 and this is the best path forward.
What do you dislike about the product?
I honestly don't have any if I were to say, the only thing is more automation, if for instance we don't have a minimum password length in AWS, just go in and modify the settings for me. But that presents it's own problems.
What problems is the product solving and how is that benefiting you?
It's SOC2.... and then if you want to get other controls like ISO/HIPPA/etc they have those baked in.
SecureFrame is top notch
What do you like best about the product?
SecureFrame has been extremely valuable to our organization. Their customer service is top tier and have helped us through a lot of issues as well as explaining things we had questions on. If they did not have the answer at the time, they would go research and get back to us in a very reasonable time. It was very straight forward on implementation.
What do you dislike about the product?
The downside is the actual audit function. I wish that the auditors worked out of SecureFrame and the tests there instead of an outside tool. The outside tool should either integrate with SecureFrame or the audit be housed in SecureFrame. They know this and are working towards this I believe.
What problems is the product solving and how is that benefiting you?
They helped us get read for our SOC2 audit and have "held our hand" through the process. They have helped us with ensuring that we are using the correct tests for our audit based on our infrastructure and policies.
Great Security Compliance Solution
What do you like best about the product?
Secureframe has been very helpful in managing our SOC 2 compliance efforts. The 3rd party integrations and auditor access have streamlined our processes and reduced manual efforts. Ease of use has been evident, with a low degree of training required by Admins or general users/workforce. Customer support is very responsive and supportive of our daily use of the solution.
What do you dislike about the product?
Nothing strikes out. We are actively monitoring the ability to possibly leverage the solution for further framework support in the future.
What problems is the product solving and how is that benefiting you?
3rd Party integrations combined with auditor access have greatly reduced manual evidencing processes, and reduced person-hours in support of compliance efforts.
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