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Fantastic Customer Service & Onboarding Experience
What do you like best about the product?
Secureframe makes it possible for small shops to finally overcome the daunting task of becoming SOC II Type I and Type II compliant.
The best part about picking Secureframe is you'll get access to their customer support team via Slack and recurring meetings as you prepare for your audit.
I also thought the platform was intuitive, which made it easy to track where you and your team are at any point in the process.
If you're looking for a way to become compliant quickly - look no further!
The best part about picking Secureframe is you'll get access to their customer support team via Slack and recurring meetings as you prepare for your audit.
I also thought the platform was intuitive, which made it easy to track where you and your team are at any point in the process.
If you're looking for a way to become compliant quickly - look no further!
What do you dislike about the product?
You occasionally have to provide a screenshot if you have a product that they haven't yet integrated with. However, the platform makes it incredibly easy to upload and track evidence (screenshots). Overall, they provide a great alternative when/if needed.
What problems is the product solving and how is that benefiting you?
Becoming SOC II Type I and Type II compliant to meet customer requirements.
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Promising tools, but falls way short.
What do you like best about the product?
Has an app to run tests against your infrastructure. It has integrations for most major cloud providers, identity providers, HR systems, code repositories, etc. However the testing tool fails in a large number of ways, it doesn't refresh, flags errors that you have no way to resolve (after support calls, it was identified that rate limiting prevents them from properly being able to sync historic data at least with Github).
What do you dislike about the product?
Their tool presents many errors with little to no information on how to resolve them (i.e. says the problem with X Amazon tool in region, but fails to identify WHICH regions it's finding the problems.). Also plenty of false negatives -- fails to sync (even after days) with various providers. Presents error messages that once you resolve them, it displays an entire additional set -- so you never quite know when you might be done, and some errors you cannot clear
What problems is the product solving and how is that benefiting you?
It's supposed to help get ready for SOC-2 compliance verification. It also can do HIPPA and other certifications. We are only utilizing it for SOC-2.
Secureframe representative is helpful and able to answer questions as they come up
What do you like best about the product?
Integration with slack for quick responses
readiness report was helpful
onboarding users was clear in terms of tracking progress and integration with Vetty for smooth background checks
readiness report was helpful
onboarding users was clear in terms of tracking progress and integration with Vetty for smooth background checks
What do you dislike about the product?
Information in multiple sources/difficult to answer compliance related questions
Customer success rep was not able to answer questions and had to schedule separate meetings for engineering experts
Customer success rep was not able to answer questions and had to schedule separate meetings for engineering experts
What problems is the product solving and how is that benefiting you?
Compliance and preparing us for soc2 audit
Excellent Customer Service Management
What do you like best about the product?
Our Account Manager (Alexis) has been thorough and responsive to every request and question. Always connecting us with the right resources or technical team. She also did amazing pre-launch walk-throughs to assist in resolving any remaining issues
What do you dislike about the product?
Some of the early integrations or automation features seemed a bit clunky, so we didn't use them right out of the gate. We would consider using the MDM integration later
What problems is the product solving and how is that benefiting you?
Industry certifications in information security are important due to regulation and insurance needs. Secureframe was the quickest and most efficient way for us to navigate this process without having to build an in-house tool to manage all the required information.
Secureframe helped us understand our compliance journey
What do you like best about the product?
Secureframe did a great job of connecting with our various tools and helping us understand what's needed to get to a state of compliance. Their support was also exceptional, with regular check-ins and prompts from our account manager and integrating directly into our communication stack with Slack Connect
What do you dislike about the product?
Everywhere the Secureframe product was lacking, we were able to remedy by talking to their support team. We weren't very clear on exactly which vendors / tools were in scope, but a quick call with their rep was able to help us clear this up and we were sailing smoothly shortly.
What problems is the product solving and how is that benefiting you?
We needed to be SOC2 secure because some of our customers were seeking SOC2 compliance and needed all vendors to be compliant as well. We needed this to close an important deal and secureframe helped us scope out that timeline quickly.
Greatly simplifies HIPAA compliance for us.
What do you like best about the product?
I've previously implemented HIPAA on my own, crafting policies, sourcing training, monitoring our compliance, and getting things independently audited. While I've done this before, and ran a HIPAA compliant business for 6 years doing so, it is a substantial time commitment. Secureframe has saved me probably 100s of hours and made the process so much easier. The ROI is simple to understand and has been a massive improvement.
What do you dislike about the product?
A few nit-picky things. When we first started we were using their desktop agent, which functions as a lightweight MDM. We quickly realized it wasn't enough for our needs and switched to Mosyle, which Secureframe also integrates with. So I'd probably skip the Secureframe Agent the next time and just start with Mosyle.
What problems is the product solving and how is that benefiting you?
The three biggest ones I can think of
* Time. Secureframe has literally saved me 100s of hours of policy writing, training vendor selection and implementation, auditing our compliance, etc.
* Easy exporting of our policies/risk assessments etc when asked for those during a third party audit.
* Ease of use. The UI is (mostly) intuitive and self explanatory.
* Time. Secureframe has literally saved me 100s of hours of policy writing, training vendor selection and implementation, auditing our compliance, etc.
* Easy exporting of our policies/risk assessments etc when asked for those during a third party audit.
* Ease of use. The UI is (mostly) intuitive and self explanatory.
Recommendations to others considering the product:
It's been a no-brainer for us. Stop rolling your own HIPAA compliance and use them.
Great support; app is improving
What do you like best about the product?
The support we get from our support representative Alexis H. is great. She's super responsive and is very much on our side representing us to the reset of SecureFrame. The app itself is new and is still under a lot of development, but is headed in a good direction.
What do you dislike about the product?
The app doesn't always do what you expect, but nothing it does jeopardizes the audit, it just makes getting read not as smooth.
The integration with our auditor, Prescient, wasn't great, but I think that was Prescient's fault; we ended up copying-and-pasting things from SF to Prescient's tool.
The integration with our auditor, Prescient, wasn't great, but I think that was Prescient's fault; we ended up copying-and-pasting things from SF to Prescient's tool.
What problems is the product solving and how is that benefiting you?
Keeping track of everything for us is nice - it would be much more disorganized without SF. The integrations with our cloud provider and our HR system is also very nice to keep us up to date. The provided templates are really helpful, and the experience our support representative (Alexis, again) has with auditors is very helpful - we've only done this once (and will likely only do parts of it once) so having someone who has done it more than once is really helpful.
Recommendations to others considering the product:
1. You'll use the product longer than you think you will; factor that in
2. Integrations are nice, but are just table stakes, don't over-index on them
3. Templates and example forms are worth more than you think.
2. Integrations are nice, but are just table stakes, don't over-index on them
3. Templates and example forms are worth more than you think.
Great value for SOC 2 compliance
What do you like best about the product?
- Secureframe has the best UI/UX among the vendors we evaluated.
- Contrary to what competitors say about Secureframe, Secureframe actually has pretty good integrations and automation.
- The policy builder saved us a lot of time. It differentiates from other vendors that use Google docs.
- The Secureframe team has been very helpful with prompt responses in the Slack channel.
- The pricing is transparent, and we get to choose the best auditor ourselves.
- Contrary to what competitors say about Secureframe, Secureframe actually has pretty good integrations and automation.
- The policy builder saved us a lot of time. It differentiates from other vendors that use Google docs.
- The Secureframe team has been very helpful with prompt responses in the Slack channel.
- The pricing is transparent, and we get to choose the best auditor ourselves.
What do you dislike about the product?
- It takes 1-2 days to refresh the test results after we make a fix in AWS. Their team can manually refresh it for you, but a more real-time experience would be preferred.
What problems is the product solving and how is that benefiting you?
Secureframe helps us be compliant with SOC 2, and the tests we pass on Secureframe can be reused for other compliance reports.
Easy to use and helped improve security
What do you like best about the product?
I really enjoyed working with Secureframe since they were very transparent in their process and helped ensure that our processes were secure.
What do you dislike about the product?
There isn't much I dislike since the process was smooth.
What problems is the product solving and how is that benefiting you?
Trying to get to our SOC2 compliance was critical to our software, and they helped solve those issues.
Great platform
What do you like best about the product?
The evidence you need to collect is discretely broken down into unambiguous deliverables.
What do you dislike about the product?
It would be helpful to boil down to exactly what is needed, secureframe errors on the side of too much evidence
What problems is the product solving and how is that benefiting you?
Getting SOC2
Recommendations to others considering the product:
Secureframe has been a great help
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