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Essential Compliance Partner with Great Team Support
What do you like best about the product?
I love how Secureframe supports a combination of frameworks and its extensive integrations, making compliance management much easier. The agent automates tasks like assessing device compliance, which saves significant effort compared to manual processes. Managing, auditing, and reporting compliance information becomes efficient with Secureframe, reducing effort during audits. The individual status updates are incredibly helpful for ensuring compliance across the company. Moreover, the team is great to work with and the maintenance of relevant frameworks like SOC 2, HIPAA, and CCPA is crucial for us.
What do you dislike about the product?
I found the setup process to require considerable effort. Onboarding the entire company, reviewing many policies, completing risk assessments, and testing integrations was quite a bit of work. Additionally, there was some confusion among our team members because the automation agent did not function uniformly across Windows and Mac devices.
What problems is the product solving and how is that benefiting you?
Secureframe streamlines compliance management, automating audit processes and reducing manual effort. It facilitates easy data tracking, making SOC 2 audits less daunting, and helps in comprehensive reporting and individual compliance updates.
Helping us achieve SOC/ISO compliance with great user interface and support
What do you like best about the product?
The platform is highly-intuitive and easy to use, making tracking progress and understanding compliance process easier.
What do you dislike about the product?
Nothing particular to note, but time of implementation was a minor issue (though uniform to all other players in this space).
What problems is the product solving and how is that benefiting you?
Helping us achieve SOC and ISO compliance, assess third party vendor risk, and helping accelerate vendor infosec/procurement processes.
Amazing Support
What do you like best about the product?
The customer success/compliance team is always ready to help and answer questions. When you initially know nothing about SOC2, this really helps.
What do you dislike about the product?
Not much, tool works great. Their AI features are starting to evolve, but more could still be done around that.
What problems is the product solving and how is that benefiting you?
Achieving SOC2 Compliance
Excellent compliance tool
What do you like best about the product?
Very intuitive and easy-to-use interface
Automates evidence collection from tools like AWS, Okta, and Jira
Saves significant time in audit preparation
Excellent and responsive customer support
Clear step-by-step guidance for SOC 2, ISO 27001, and other certifications
Automates evidence collection from tools like AWS, Okta, and Jira
Saves significant time in audit preparation
Excellent and responsive customer support
Clear step-by-step guidance for SOC 2, ISO 27001, and other certifications
What do you dislike about the product?
Some integrations are missing, requiring manual uploads
Automated tests can be too sensitive, flagging minor changes as issues
Limited flexibility in customizing workflows and automation results
Certain processes can feel repetitive in more complex environments
Automated tests can be too sensitive, flagging minor changes as issues
Limited flexibility in customizing workflows and automation results
Certain processes can feel repetitive in more complex environments
What problems is the product solving and how is that benefiting you?
Secureframe has been a huge help in guiding our team through the SOC 2 certification process. The platform breaks everything down into clear steps, automates a lot of the evidence collection, and keeps all the requirements organized in one place. This made it easy to stay on track, address gaps quickly, and feel confident going into the audit.
Affordable, Intuitive, and great support!
What do you like best about the product?
Secureframe allows me to track and trace my audit readiness and stance. It does this by allowing me to place the vast majority of my evidence in one place, set reminders to refresh evidence on a cycle I set, and cross-reference it all to demonstrate consistency for the auditor. I use this platform daily. And any new feature is easy and intuitive, resulting in quick implementation of that work and documentation. And if I cannot find a feature that does what I need, both my customer success manager and account manager are quick in responding. Usually they have something in their roadmap to assist me already, and if they don't they offer workarounds with other features that make sense.
The last thing I will say is that they are always improving, releasing new features/updates, and have consistent webinars to keep their clients updated on what will be released in the coming months.
The last thing I will say is that they are always improving, releasing new features/updates, and have consistent webinars to keep their clients updated on what will be released in the coming months.
What do you dislike about the product?
With their suggestions and roadmap matching my overall needs, I'm not sure. I think the ability to create custom integrations could be better, but then again, they already have stage one of that feature released with a build out planned that more than meets my future needs. So... nothing.
What problems is the product solving and how is that benefiting you?
That is a lot. We use Secureframe to keep everything compliance related in one place, either as the primary source or a back up. Secureframe allows us to track our inventory, personnel, policies, vendor risks, document our approved vendor list, see if team members are using unapproved platforms, connect and understand the overlap between all the various frameworks we need to adhere to, we compare our vulnerability scans to the vulnerability section in Secureframe for any discrepancies, etc. It helps us ensure our security, privacy, policy management, product and organizational integrity, and overall quality management approach is as complete as it can be for our platform and organizational structure. In short it ensures we are meeting our commitments to our industry, clients, team members, and board.
Most efficient product and a great support team
What do you like best about the product?
The product is easy to use, and has a team that assists all the way and communication is quick round the clock.
What do you dislike about the product?
There are no downsides to use Secureframe that I can think of.
What problems is the product solving and how is that benefiting you?
Ensuring the compliance journey is smooth
Useful toolkit and interface
What do you like best about the product?
Simple and straightforward interface in limited usage (solely for legal support of tech and operational functions).
What do you dislike about the product?
I wasn't always sure whether tabs or links were relevant for things I needed to do.
What problems is the product solving and how is that benefiting you?
SOC2 compliance and certification
Extremely helpful and supportive expertise, reliable software
What do you like best about the product?
Secureframe provided both excellent industry expertise and thought partnership when we had to race to get our SOCII under a tight deadline. We actually left another, smaller provider - that company's software was horrible, their experts were outdated, and their support was minimal. Secureframe stepped in and saved the day. We bought up for their consulting expertise in year one, and our SME partner was wonderful. He even came to our office for a workshop for two days (that was just a stroke of luck, given he lived near - still showed commitment). They were patient and supportive and thorough with all our questions, and having no CISO on staff we had a lot. They helped us navigate having a solid compliance posture as a very small (~20) person startup, got us through compliance, and even helped find an auditor.
As far as the software: It does what I need it to do, helps track everything, was easy to set up and integrate to our stack where we could. It's thorough and provides the tools and guidance we need to track compliance in a comprehensive and modern way.
As far as the software: It does what I need it to do, helps track everything, was easy to set up and integrate to our stack where we could. It's thorough and provides the tools and guidance we need to track compliance in a comprehensive and modern way.
What do you dislike about the product?
There are occasionally clunky flows. Setting up the Secureframe Agent MDM software is always sticky, but you only have to do it once.. Offboarding someone takes a few more steps than it should, and sometimes the evidence guidance isn't as clear as it could be. But those are nitpicks compared to overall value.
What problems is the product solving and how is that benefiting you?
Landing SOCII compliance for large B2B clients.
Seamless Compliance Management with Secureframe
What do you like best about the product?
I really appreciate the expertise of the Secureframe team, which greatly assists in security certification processes. The seamless integrations with third-party platforms like AWS streamline our operations significantly. The platform's straightforward setup and intuitive design made our transition very smooth. The service's efficient management of policies and procedures, along with ongoing audit support, is invaluable for maintaining compliance. Additionally, the dashboard provides real-time insights into our security compliance, alerting us to any discrepancies immediately. The cost-effectiveness of Secureframe versus our previous in-house process is exceptional, offering great value and making it a worthy investment.
What do you dislike about the product?
I would like the addition of a HIPAA compliance package.
What problems is the product solving and how is that benefiting you?
I appreciate Secureframe's predefined frameworks, integrations, and easy setup. It simplifies maintaining HITRUST and SOC 2 certifications, provides valuable audit insights, enhances policy compliance, and offers cost-effective solutions.
No brainer recommendation and 10/10 service
What do you like best about the product?
It's hard to know where to start. From the very first engagement nearly five years ago to today, Secureframe has been exceptional in helping us with our SOC 2 compliance process and ongoing renewals. Without Secureframe, managing this would be an overwhelming task, relying on file explorers and spreadsheets for auditors. Having their platform has been essential for maintaining compliance and gives us peace of mind throughout the entire process.
What do you dislike about the product?
Honestly, I have no major complaints. Secureframe has consistently met my expectations and I’m always impressed with the ongoing improvements I see whenever I log in. If I had to pick a ‘dislike,’ it would be a selfish one: they haven't provided me with the winning lottery numbers yet. But I suppose that's on me to figure out!
What problems is the product solving and how is that benefiting you?
Secureframe has been instrumental in streamlining our SOC 2 compliance process. It simplifies what would otherwise be a complex and time-consuming task, removing the guesswork from documentation, evidence collection, and audit preparation. By centralizing everything in one platform, we save time, reduce human error, and ensure we stay on top of our compliance requirements. This not only benefits our overall operational efficiency but also ensures that we remain compliant year-round without the constant worry of scrambling for documents during audit season.
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