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We passed through SOC2 type 1 and Secure Frame worked pretty well.
What do you like best about the product?
The controls and the test. And the way we can manager everything in one place.
What do you dislike about the product?
The Filters to pull down devices from Azure Intune.
What problems is the product solving and how is that benefiting you?
Manage our device and policies related to all the devices.
Very good for getting SOC2 compliant.
What do you like best about the product?
I thought the UI was pretty solid and the instructions were straight forward.
What do you dislike about the product?
It logs me out sometimes when I am in the middle of using it.
What problems is the product solving and how is that benefiting you?
It made getting compliant as simple as going down a checklist.
Secure Frame Support
What do you like best about the product?
I really appreciate the help from support in walking me through the steps for testing questions, navigation help, and quick responses when help is needed right away.
What do you dislike about the product?
Initial navigation and understanding of how it works. But once you get used to the platform it is pretty easy to use.
What problems is the product solving and how is that benefiting you?
it automates and integrates what we are using so it saves many steps. It helps keep us compliant and helps manage our SOC2 requirements are met for audits.
SOC compliance simplified using Secureframe
What do you like best about the product?
We started our SOC compliance effort on a competitor's platform and switched to Secureframe midstream. With that opportunity to compare and contrast, Secureframe is far more user-friendly and intuitive. I'm a small contributor to my employer's SOC effort, but my parts have been made far easier using Secureframe.
What do you dislike about the product?
Nothing really. I'm not steering our SOC compliance effort, so my minor role has not encountered any deficiencies.
What problems is the product solving and how is that benefiting you?
The central repository for all things related to SOC compliance in an easy-to-use interface.
Good
What do you like best about the product?
It's a great platform that allows us to track a plethora of compliance items
What do you dislike about the product?
Nothing, it's good I like it bro stop don't I don't care lol bye
What problems is the product solving and how is that benefiting you?
Soc2
Secureframe made our SOC 2 journey super efficient and easy.
What do you like best about the product?
Secureframe made it incredibly easy for us to achieve both SOC 2 Type I and Type II compliance. The platform clearly outlines every requirement, risk, and control we need to manage. I really appreciated how itemized everything was. From the policy templates and risk frameworks to the automated task tracking for each requirement, it made the process very manageable. It also helped us oversee employee access, devices, and policies in one place. One of my favorite features is the Secureframe agent for MDM, which we use on all work computers to ensure compliance. Overall, the platform gave us a very structured and supportive way to complete our audit successfully.
What do you dislike about the product?
One thing that could be improved is the guidance around physical security policies when your team is fully remote. Some of the instructions felt a little too general, and we found ourselves needing to reach out for clarification to understand how to meet the intent of those requirements. Having more tailored guidance for remote-first teams directly in the platform would make that part of the process smoother.
What problems is the product solving and how is that benefiting you?
Secureframe is helping us solve the complexity of achieving and maintaining security compliance, specifically for SOC 2 Type I and II. Before using the platform, we didn’t have a clear or centralized way to track the many requirements, risks, and tasks involved in the audit process. Secureframe has made it easy to understand what’s needed, who’s responsible, and how to stay compliant. It also helps us manage vendor security and privacy assessments in one place, which is critical as we scale. The benefit is that we can confidently move through audits faster, stay organized, and demonstrate our security posture to partners and customers with much less manual effort.
Secure frame has made my compliance processes so easy
What do you like best about the product?
Secure frame has really allowed me to streamline the compliance processes at the companies that I work with. It gives us a deep view into our compliance posture and helps me make all stakeholders aware of our current score, which has been super helpful in getting organizational alignment.
What do you dislike about the product?
I wish it had more options for much smaller companies
What problems is the product solving and how is that benefiting you?
Secure frame has provided a well automated way for us to track all our complaints needs and make sure that we are collecting information with a single source of truth for audits
Sobot kept our team sane during peak season
What do you like best about the product?
Sobot made omnichannel customer support finally feel manageable. We use WhatsAPP, email, live chat, and voice and it all comes into one neat dashboard. The AI is smart enough to handle FAQs but know when to hand off to a human. It even detects frustration in tone and routes accordingly.
What do you dislike about the product?
It's definitely features-rich, but that comes with learning curve. setting up advanced workflow and voicebot routing took a few days.
What problems is the product solving and how is that benefiting you?
Before sobot, our agents were jumping between four or five tools to handle customer service and our response times suffered. Now everything is streamlined into one platform with automation that handles 60% of inquiries, smart voice routing for calls, and alerts for urgent customer moods.
They have a great team!
What do you like best about the product?
Secureframe was easy to use, intuitive, and straightforward. The team was responsive and supportive throughout the process. The steps were clearly outlined and simple to follow.
What do you dislike about the product?
I didn't experience any downside. The platform was easy to use.
What problems is the product solving and how is that benefiting you?
Our needed our SOC2 certificate.
Good integrations, great customer success team
What do you like best about the product?
Integrations included all we needed (AWS, GC, Azure, payroll etc)
Good UX
Great customer support and working with auditors in a good manner
Good UX
Great customer support and working with auditors in a good manner
What do you dislike about the product?
UI can be faster. some integrations (like gitbhub) fails sometimes to sync
What problems is the product solving and how is that benefiting you?
Soc2 Type2 audit
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