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Incredible service. Great communication. Helpful insights.
What do you like best about the product?
Secureframe's communication stands out to me. They're always on point with detailed answers whenever I'm in a bind with questions. Plus, they don't just stop at one solution; they lay out all the options right from the start, which cuts down on the email ping-pong. Their suggestions often end up being oriented with our future goals anyways. So it works out well.
What do you dislike about the product?
To be honest, my dislikes about Secureframe were mostly about the web interface and how it felt to use it. But I've got to hand it to them, every time I've flagged something, they've taken it to heart and improved the experience. Sometimes it was a random emprovement I saw later down the road, sometimes they'd let me know something was specifically implemented. I am not sure if this was because it was already on the roadmade, or if it was possible it wasn't. Now, finding something to dislike is more of a difficult find since... it has been rather smooth-sailing since then.
What problems is the product solving and how is that benefiting you?
Secureframe is a lifesaver when it comes to getting our ducks in a row for audits and compliance certs. They make sense of the endless documents, controls, serving up just what we need to know so we can get right to work. Paired with reminders and their check-up meetings. Pretty stellar service relationship for sure.
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Easy to use as an employee + great customer support
What do you like best about the product?
I like that the software is easy to use and very straight-forward. It clearly showed me what needed to be completed for my company's security requirements.
What do you dislike about the product?
There was one question I had about completing the last step of my training, but I was able to connect very quickly to a customer support rep who answered my question right away and it got resolved ASAP! It had to do with a third-party vendor that my company uses.
What problems is the product solving and how is that benefiting you?
It helps us keep track of our security policies and training to ensure all users are compliant with the protocols in place.
Easy to use
What do you like best about the product?
There is a simple dashboard and getting compliant is checklisted out in an easy way.
What do you dislike about the product?
It's expensive, but comparable to competitor pricing and totally worth it when comparing against the alternative of doing it manually.
What problems is the product solving and how is that benefiting you?
As a business, we store highly sensitive data for our customers. SecureFrame enables us to ensure our security is HIPAA compliant. We also need SOC2 for many of our customers and SecureFrame makes the audit process much easier.
Streamlined SOC2 Compliance Preparation
What do you like best about the product?
Secureframe streamlines SOC2 compliance with its intuitive interface and comprehensive features.
Exceptional support ensures a smooth experience. Highly recommended for efficient and effective compliance preparation. I like best the dashboard which show the progress and breakdown plus it integrates easily with other platforms such as AWS,Github in which it comprehensively checks what needs to be accomplished.
Exceptional support ensures a smooth experience. Highly recommended for efficient and effective compliance preparation. I like best the dashboard which show the progress and breakdown plus it integrates easily with other platforms such as AWS,Github in which it comprehensively checks what needs to be accomplished.
What do you dislike about the product?
May be just the manual clicking of the refresh button to update the data.
What problems is the product solving and how is that benefiting you?
Secureframe pinpoints the features we need to activate or implement in order to achieve SOC2 Compliance. It benefitted us by streamlining the process.
Secureframe
What do you like best about the product?
Simplifies often complex compliance processes. The automation of compliance testing saves resources and hours.
What do you dislike about the product?
None at this time. The implementation was quick and allowed our compliance analysts to begin work immediately.
What problems is the product solving and how is that benefiting you?
Reduces multiple inefficiencies in gathering evidence for multiple frameworks.
Premium product with a bright future
What do you like best about the product?
Secureframe takes the guess work out of compliance. It is very easy to get in and start seeing areas for remediation early on. The remediation guidance is top notch and the automated scanning through integrations really cuts down on a lot of the audit work. Every interaction with the support team has been incredible with quick turnarounds and they don't judge me when I ask stupid questions.
What do you dislike about the product?
Some of the task and test management pieces would benefit from some bulk operations. It can get tedius when you have numerous items that need the same update. The AI tool for remediation is clearly still in the early stages.
What problems is the product solving and how is that benefiting you?
We are working towards a few different compliance standards and Secureframe is guiding us on that journey.
Excellent baseline, useful automation
What do you like best about the product?
Having a structure approach to ISO 27001 and SOC2 has been amazing! I had been quoted from other vendors roughly 3X the cost in which consultants would be required to generate baseline policies with multiple onsite visits. In our case we had been following 27001 / SOC2 for several years so we only needed to do a gap analysis and upload evidence. Super smooth!
What do you dislike about the product?
The Jira integration is appreciated but very noisy especially in the context of remediating multiple AWS accounts deployed from the same CDK pipelines. It would be really nice to be able to collapse issues so that the remediation team can organize the work as opposed to having a overly detailed punch list.
What problems is the product solving and how is that benefiting you?
Proving that our security posture is compliant with standards that have traction in the industry.
SecureFrame automated questionnaire review.
What do you like best about the product?
I love the questionnaire automation features.
What do you dislike about the product?
Not much I don't like. It works well so far. No complaints.
What problems is the product solving and how is that benefiting you?
It's soving the problem of completing security assessments and routing them around the company.
Amazing product, customer experience, and customer service
What do you like best about the product?
The team were extremely flexbile and willing to accomodate our needs. The onboarding process was seamless and they made the complicance process super easy to understand and implement. In addition, their pricing was more competitive than any of the alternatives out there.
What do you dislike about the product?
I can't really find anything bad to say about them. The process of HIPAA compliance can be arduous and Secureframe made it as easy as possibe.
What problems is the product solving and how is that benefiting you?
We used Secureframe for our HIPAA compliance.
Good experience. Responsive to inquiries.
What do you like best about the product?
Great customer service and a knowledgable staff
What do you dislike about the product?
No real issues as far as we could tell. Needs at the time were generally met.
What problems is the product solving and how is that benefiting you?
Hippa compliance as we had to sign BAA's with our customers.
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