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Easy to use, great resources, and customer support is excellent.
What do you like best about the product?
Saved me countless hours and reasonable pricing. The platform is intuitive and templates to support your business needs.
What do you dislike about the product?
Still a lift to complete the necessary documents and policies, however, the templates provided are very helpful and a time saver.
What problems is the product solving and how is that benefiting you?
Obtaining our SOC II certification. Many companies requesting our security frameworks and Secureframe has been useful to demonstrate this.
Secureframe compliance SOC 2
What do you like best about the product?
Secureframe's team was top notch with fast response times, flexibility, and a creative approach to problem solving without straying from the topic. The support was top notch.
What do you dislike about the product?
Minor thoughts about UI tweeks in the system. Minor and nitpicking.
What problems is the product solving and how is that benefiting you?
Needed a SOC 2 compliance vendor as a small team to offload much of the complexity.
Essential Compliance Partner with Great Team Support
What do you like best about the product?
I love how Secureframe supports a combination of frameworks and its extensive integrations, making compliance management much easier. The agent automates tasks like assessing device compliance, which saves significant effort compared to manual processes. Managing, auditing, and reporting compliance information becomes efficient with Secureframe, reducing effort during audits. The individual status updates are incredibly helpful for ensuring compliance across the company. Moreover, the team is great to work with and the maintenance of relevant frameworks like SOC 2, HIPAA, and CCPA is crucial for us.
What do you dislike about the product?
I found the setup process to require considerable effort. Onboarding the entire company, reviewing many policies, completing risk assessments, and testing integrations was quite a bit of work. Additionally, there was some confusion among our team members because the automation agent did not function uniformly across Windows and Mac devices.
What problems is the product solving and how is that benefiting you?
Secureframe streamlines compliance management, automating audit processes and reducing manual effort. It facilitates easy data tracking, making SOC 2 audits less daunting, and helps in comprehensive reporting and individual compliance updates.
Helping us achieve SOC/ISO compliance with great user interface and support
What do you like best about the product?
The platform is highly-intuitive and easy to use, making tracking progress and understanding compliance process easier.
What do you dislike about the product?
Nothing particular to note, but time of implementation was a minor issue (though uniform to all other players in this space).
What problems is the product solving and how is that benefiting you?
Helping us achieve SOC and ISO compliance, assess third party vendor risk, and helping accelerate vendor infosec/procurement processes.
Amazing Support
What do you like best about the product?
The customer success/compliance team is always ready to help and answer questions. When you initially know nothing about SOC2, this really helps.
What do you dislike about the product?
Not much, tool works great. Their AI features are starting to evolve, but more could still be done around that.
What problems is the product solving and how is that benefiting you?
Achieving SOC2 Compliance
Streamlines compliance tracking
What do you like best about the product?
Secureframe has significantly simplified how we manage compliance. The platform gives a clear, real-time view of our compliance status (integrations work well) and exactly what evidence or remediation steps are needed before an audit. Their Customer Success team is also very helpful & responsive about clarifying what qualifies as acceptable evidence for each task. This tech & CS combo has allowed our audits to be quick and easy with very minimal additional evidence required.
What do you dislike about the product?
In general, my experience with the Secureframe platform and team has been great. The one area I think there’s room to improve is around expectations when it comes to the auditors they recommend or connect us with. The quality of our auditors they've referred us to has varied, which is not necessarily Secureframe’s fault, but having a bit more transparency about what to expect in terms of cost, responsiveness, and the level of service from each auditor would be helpful.
What problems is the product solving and how is that benefiting you?
Secureframe has taken the guesswork and manual effort out of preparing for security audits. Instead of chasing down documents, tracking tasks in spreadsheets, or relying on scattered email threads, we now have a single source of truth for our compliance requirements, evidence, and deadlines. This has shortened our audit prep cycle, reduced the risk of missing critical items, and freed up time for the team to focus on higher-value security initiatives.
Excellent compliance tool
What do you like best about the product?
Very intuitive and easy-to-use interface
Automates evidence collection from tools like AWS, Okta, and Jira
Saves significant time in audit preparation
Excellent and responsive customer support
Clear step-by-step guidance for SOC 2, ISO 27001, and other certifications
Automates evidence collection from tools like AWS, Okta, and Jira
Saves significant time in audit preparation
Excellent and responsive customer support
Clear step-by-step guidance for SOC 2, ISO 27001, and other certifications
What do you dislike about the product?
Some integrations are missing, requiring manual uploads
Automated tests can be too sensitive, flagging minor changes as issues
Limited flexibility in customizing workflows and automation results
Certain processes can feel repetitive in more complex environments
Automated tests can be too sensitive, flagging minor changes as issues
Limited flexibility in customizing workflows and automation results
Certain processes can feel repetitive in more complex environments
What problems is the product solving and how is that benefiting you?
Secureframe has been a huge help in guiding our team through the SOC 2 certification process. The platform breaks everything down into clear steps, automates a lot of the evidence collection, and keeps all the requirements organized in one place. This made it easy to stay on track, address gaps quickly, and feel confident going into the audit.
Affordable, Intuitive, and great support!
What do you like best about the product?
Secureframe allows me to track and trace my audit readiness and stance. It does this by allowing me to place the vast majority of my evidence in one place, set reminders to refresh evidence on a cycle I set, and cross-reference it all to demonstrate consistency for the auditor. I use this platform daily. And any new feature is easy and intuitive, resulting in quick implementation of that work and documentation. And if I cannot find a feature that does what I need, both my customer success manager and account manager are quick in responding. Usually they have something in their roadmap to assist me already, and if they don't they offer workarounds with other features that make sense.
The last thing I will say is that they are always improving, releasing new features/updates, and have consistent webinars to keep their clients updated on what will be released in the coming months.
The last thing I will say is that they are always improving, releasing new features/updates, and have consistent webinars to keep their clients updated on what will be released in the coming months.
What do you dislike about the product?
With their suggestions and roadmap matching my overall needs, I'm not sure. I think the ability to create custom integrations could be better, but then again, they already have stage one of that feature released with a build out planned that more than meets my future needs. So... nothing.
What problems is the product solving and how is that benefiting you?
That is a lot. We use Secureframe to keep everything compliance related in one place, either as the primary source or a back up. Secureframe allows us to track our inventory, personnel, policies, vendor risks, document our approved vendor list, see if team members are using unapproved platforms, connect and understand the overlap between all the various frameworks we need to adhere to, we compare our vulnerability scans to the vulnerability section in Secureframe for any discrepancies, etc. It helps us ensure our security, privacy, policy management, product and organizational integrity, and overall quality management approach is as complete as it can be for our platform and organizational structure. In short it ensures we are meeting our commitments to our industry, clients, team members, and board.
Most efficient product and a great support team
What do you like best about the product?
The product is easy to use, and has a team that assists all the way and communication is quick round the clock.
What do you dislike about the product?
There are no downsides to use Secureframe that I can think of.
What problems is the product solving and how is that benefiting you?
Ensuring the compliance journey is smooth
Useful toolkit and interface
What do you like best about the product?
Simple and straightforward interface in limited usage (solely for legal support of tech and operational functions).
What do you dislike about the product?
I wasn't always sure whether tabs or links were relevant for things I needed to do.
What problems is the product solving and how is that benefiting you?
SOC2 compliance and certification
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