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Suportive and Service oriented
What do you like best about the product?
The integrations although need more middle tier integration to other tools, Support is expedite and the ease of use.
What do you dislike about the product?
Lack of a guided Manual step by step on the compliance walkthrough
What problems is the product solving and how is that benefiting you?
Forcing us to have order based on best security practices
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Good platform to track policies
What do you like best about the product?
Really helpful when it comes to uploading new policies and distributing them between employees for them to read and accept. We use it for all our policies all the time.
What do you dislike about the product?
Takes some time to get to kow how it actually works, also need to launch new policy when you have new version, instead of just renewing version of the policy.
What problems is the product solving and how is that benefiting you?
Distributing new and updated policies for employees to read through and approve
Easy vendor integrations, clear test results, and excellent customer service
What do you like best about the product?
Secureframe is helping us get ready for a SOC2 audit by automatically detecting every test we will need to pass that is relevant to our infrastructure setup.
It integrates seamlessly with AWS and highlights any non-compliant infrastructure changes that need to be made.
Whenever there is an alternative route to compliance (specifically with AWS for us), Secureframe's customer service is always quick and helpful to clarify to us the requirements of being compliant.
It is easy to add company policies (important requirement for SOC2) and invite employees to accept said policies.
Secureframe has become part of our daily workflow thanks to its ease of use and implementation!
It integrates seamlessly with AWS and highlights any non-compliant infrastructure changes that need to be made.
Whenever there is an alternative route to compliance (specifically with AWS for us), Secureframe's customer service is always quick and helpful to clarify to us the requirements of being compliant.
It is easy to add company policies (important requirement for SOC2) and invite employees to accept said policies.
Secureframe has become part of our daily workflow thanks to its ease of use and implementation!
What do you dislike about the product?
If I had one complaint it would be the lack of alternate passing criteria for certain AWS tests. In a few cases for us, there are different ways to approach AWS compliance problems that save a lot of headaches. Having said that, we simply reach out to customer support where they manually confirm to us if our alternate solution is compliant or not, and you can manually override each test on a case-by-case basis with justification.
What problems is the product solving and how is that benefiting you?
Our company is on the route to being fully SOC2 compliant and Secureframe streamlines this process for us.
Using SecureFrame made it incredibly straight forward to get SOC2, CCPA, and GDPR compliance.
What do you like best about the product?
- I feel like I always have a compliance officer on hand to answer questions as we go through the SOC2 and other certification processes
- They give us all the guidance we need in order to understand the types of policies, systems, etc we need in place to come into compliance.
- They are really quick to take feedback and make changes to improve the system or sort out any issues
- They give us all the guidance we need in order to understand the types of policies, systems, etc we need in place to come into compliance.
- They are really quick to take feedback and make changes to improve the system or sort out any issues
What do you dislike about the product?
- Honestly, no downsides. It's a great system.
What problems is the product solving and how is that benefiting you?
They help us gain compliance for SOC2, GDPR, and CCPA
Easy to use and wonderful customer service!
What do you like best about the product?
My company had no previous experience with security compliance and Secureframe made it incredibly easy to get our company compliant. Their integrations, check lists and employee onboarding made it a breeze and their live chat customer service held our hands through the whole process.
What do you dislike about the product?
We haven't come across any downsides yet!
What problems is the product solving and how is that benefiting you?
We need to be HIPPA and SOC 2 compliant, so that our customers feel 100% safe using our product. By using Secureforce to quickly and easily become compliant, our company is now more secure and we are able to sign up more customers. It puts their minds more at ease.
Compliance Automation
What do you like best about the product?
Once integrated, the compliance status for the different tests is automated, with evidence collection automation making audits easier.
What do you dislike about the product?
There is a delta between what an auditor will dig into and what Secureframe presents as appropriate evidence for a test. However, many of the tests are satisfied through the automation, so while auditors may want different evidence or information, the number of tests that we had to work through were limited based on the automated evidence collection.
What problems is the product solving and how is that benefiting you?
It allows us to get a general idea of our compliance status during the audit period so that we can focus on remediating issues before they become a problem. Additionally, evidence collection through the automation makes audits simpler since the auditors have a lot of information already provided based on the recommended controls and tests.
Awesome experience
What do you like best about the product?
Great UX/UI, portal works perfectly and setting load pretty fast
What do you dislike about the product?
I do not think there is anything I dislike at the moment
What problems is the product solving and how is that benefiting you?
Overall, several infrastructure holes were filled which made our security even better
Really enjoy BOTH the software and the team!
What do you like best about the product?
I have really enjoyed my experience using Secureframe. I was a bit intimidated when one of our clients wanted us to get SOC 2 compliant, but they have done a wonderful job of walking me through it. The interface is easy to use and everything you need is in one place. I enjoy that different members of my team can be assigned to different tasks. Additionally the team at Secureframe is wondeful. They are responsive, professional and very knowledgeable in their respective areas. Additionally, it is always a relief to just work with kind people.
What do you dislike about the product?
The only downside to Secureframe has nothing to do with it at all. It is just the process of becoming SOC 2 compliant. It is a lot of work to pull everything together, but Secureframe makes it so at least I don't forget anything and it is all in one place.
What problems is the product solving and how is that benefiting you?
Secureframe solved the problem for us of leading us through how to get SOC 2 compliant and then once we are, I enjoy knowing that it will be fairly easy to stay in compliance.
Best security platform we've tried
What do you like best about the product?
I like a number of things about Secureframe. The interface is simpler than other security and compliance tools we've used, without compromising features, content, or functionality. The native integrations are relatively painless, and cover more of our vendors than other platforms we've tried. My favorite "feature" may be customer support - when I made a simple to make but difficult to undo low priority error, and initially chatted with a bot for support, I was nervous, but the team took care of me and got it resolved with 2 emails in less than 3 hours.
What do you dislike about the product?
I wish the Jira integration was a little more robust, allowing us to filter in or out on projects, issue types, etc.
What problems is the product solving and how is that benefiting you?
We are a small but growing custom software company. Since many of us are already wearing more than one hat, we need a clear, concise, and mostly automated compliance and security tool. Secureframe is providing that for us.
Awesome customer service! Quick turn around to address customer queries.
What do you like best about the product?
Soft spoken team members. Quick addressal of issues raised so far. Always try to create a win-win situation both sides.
What do you dislike about the product?
Frequent change in assigned account managers. Sad part is that there is no client history or notes passed on to new assigned reps and it makes us difficult to provide same details again and again whenever we connect with a new person.
What problems is the product solving and how is that benefiting you?
Secureframe helped us set policies and framework to get certify for SOC2
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