Responsive support staff; less user-friendly product
What do you like best about the product?
The responsiveness of the support staff. No matter what time of day, I routinely get prompt responses to support questions.
What do you dislike about the product?
The software is much less user-friendly than Relativity. Some of the functionality needs to be thought through and revamped to make it more intuitive to the user. Some functionality is buried within several clicks when it should be easier to find.
What problems is the product solving and how is that benefiting you?
Document production; review of third-party production.
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