Arena PLM + QMS for AWS GovCloud
Arena, a PTC businessReviews from AWS customer
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Excellent Application
What do you like best about the product?
All the data you need in an accessible place. Easy to navigate. Love the import/export of CSV files
What do you dislike about the product?
Nothing I can think of currently. Could use rules for duplicate items/line numbers on the Bill of materials.
What problems is the product solving and how is that benefiting you?
Fulfills everything we need from a PLM
Recommendations to others considering the product:
Easy to navigate and user friendly
Arena is a great tool for processing documents.
What do you like best about the product?
The main thing I like about arena is that it is such an upgrade compared to the method my company was using before. Digital is the future of data storage, and I think arena made the transition from physical very easy. Granted, I am younger than many of my peers and would say that I am technologically versed so I had an easy time transitioning to this online system, but even so, my older peers only took a couple months and some training sessions to perform basic tasks necessary to continue processing documents. The ease of collaboration makes the entire process much more efficient.
What do you dislike about the product?
The only dislike I have for the system is that documents must be downloaded to local drives in order to be viewed. I believe having a function where documents can be opened in the browser as a PDF, and still maintaining the option to download, would be more useful as documents do not always need to be edited but rather just viewed. Additionally, I dislike the fact that the whole system is relatively slow, so to circumvent this inefficiency I typically open each new item/dco in a new tab. It would be great if the system could automatically do this as I know I'm not the only person that uses arena like this.
What problems is the product solving and how is that benefiting you?
I think the biggest benefit is having a digital history of documents and their respective revs over the course of time. I also think there is great benefit in having custom approvals which increases communication within the company so everyone can function on the same page.
Arena PLM efficiency
What do you like best about the product?
The ability to communicate official documents with the rest of the company. I also like that Arena is frequently providing updates to the system, many of which are useful and improve user efficiency. I like that there's the ability to leave notes on each item in an ECO.
What do you dislike about the product?
Can be slow. Recent updates have improved functionality (such as the new file upload UI), but some things are unclear. It is unclear how to review ECOs and compare BOMs. I wish there was a way to search and save items (such as to a BOM) more efficiently, instead of 1 by 1 with each part number. I also wish there was some kind of "To do list" functionality, where I can mark items on an ECO that I haven't finished updating yet, instead of just having to open each part in a separate tab so I don't forget. I wish there was somehow a way to make it more obvious to a non-experienced Arena user (such as someone who doesn't create items or ECOs, but only logs in to view official documents) that the revision they're on is WORKING if it's not yet released. There should be a way to view all the Scribes you are following on the dashborad, instead of just new messages.
What problems is the product solving and how is that benefiting you?
It is nice to be keeping versions locked, so that there is no confusion within the company. It has reduced the amount of verbal and informal communication between the engineers and field service, since they now have a repository of information in Arena that they know is official, up to date, and relevant.
Recommendations to others considering the product:
It's nice that Arena is web-based. It is working well for our company and makes our processes more streamlined. Less mistakes are made, and if they are, there's a clear record of them in the documentation.
Many great things
What do you like best about the product?
BoM, document and part control is excellent. Training and projects are basic, but good. Quality is limited, good for some things, unwieldy for others. Arena is as good as competitors overall. Stronger in some areas (kicks MasterControl butt in BoM control) and weaker in others (redlining and collaboration).
What do you dislike about the product?
Unable to set up dynamic forms (change requested input based on chosen field value). For the price, the lack of dynamic ability is extremely frustrating.
What problems is the product solving and how is that benefiting you?
Our document, item and BoM control is top notch. Having our training plans electronic and automatic notification to retrain upon document revision is gold. Wish we could only require retraining on revision change. If we need to correct a typo everyone needs to retrain. We have our onboarding an offboarding process in requests, which has been excellent. New capabilities of access policies to restrict access based on custom attributes is going to lead to great things.
Recommendations to others considering the product:
Costs rack up quickly. Push for licensing differentiation between read-only and full users, there currently is none.
Arena allows relatively simple organization of documents.
What do you like best about the product?
Allows users to easily access and manage all documents.
What do you dislike about the product?
It is not as user friendly when it comes to looking up specific documents.
What problems is the product solving and how is that benefiting you?
Arena allows me to gather document approvals electronically, and a more organized way to view workflows.
A little difficult to navigate, but a great product overall
What do you like best about the product?
I really like how our documents are organized, and how everything ties together.
What do you dislike about the product?
Sometimes I would like to search by partial item names and that doesn't usually work. I also don't feel that navigating within the program is very intuitive.
What problems is the product solving and how is that benefiting you?
It's a great way to keep track of documents and all the different requirements posed by the FDA.
Recommendations to others considering the product:
It's valuable to get training in the use of Arena
Arena review
What do you like best about the product?
easy to use, easy to learn, good customer service
What do you dislike about the product?
not many functions, report/export functions can be better with more options
What problems is the product solving and how is that benefiting you?
Able to store documents and create change requests.
Recommendations to others considering the product:
yes, I will recommend
User friendly experience.
What do you like best about the product?
Searching by function and the ability to access revision history within each document
What do you dislike about the product?
Uploading large quantities of files is very time consuming.
What problems is the product solving and how is that benefiting you?
Central PLM system to manage our internal document control needs.
User Friendly Software
What do you like best about the product?
First of all, Arena is user friendly software, it's very easy to navigate through it and find the information that you need, second, even the basic Arena package offers a lot for businesses, and lastly the customer support, their respond is fast and helpful.
What do you dislike about the product?
I use Arena since 2014, I did not have any issues with it.
What problems is the product solving and how is that benefiting you?
Mainly we use Arena to store Item Master, BOM information, track Engineering requests and changes.
Recommendations to others considering the product:
I would recommend Arena to companies that want to track any type of changes to Item Masters, BOM and drawings. Arena links all this information plus history of all changes and requests.
Easy to learn, Quick to use and Effectively links documents.
What do you like best about the product?
The basic PLM information is easy to create and control. It's user friendly, which reduced the learning curve and allowed me to ramp up my productivity in a short time. The ability to open a specific file and access multiple linked information within that file without having to open multiple screens. The updated ability to upload files through drag and drop. Centralized location for compliance documentation associated to items within a product. Arena is a good tool for managing complex Bill of Materials and supplier/sourcing relationships. Sourcing info is easy to find, and it's easy to see where a specific component is used. Turn around time is short and the approval process is easy to manage.
What do you dislike about the product?
The user interface is not very visually appealing. The search functions are not always the best. I have to specify search criteria before I search. I would prefer to enter a part number or file name and have it just search by the entered information. No spell check.
What problems is the product solving and how is that benefiting you?
Document control and record retention. We primarily utilize ARENA for part and document management. The main feature of ARENA that makes it an efficient tool is the ability to easily connect related parts. If a new part is generated, it is very easy to build out a BOM and attach all relevant documentation. Arena allows me to maintain engineering drawings at each revision level and quickly go back to view previous versions.
Recommendations to others considering the product:
Arena was extremely easy to deploy and implemented on time. The implementation team was a great help and is always there to support when needed. I also find that when sending suggestions for improvements or changes they are super quick to respond, which is great in a fast-paced industry like ours. Arena has been instrumental with many users working from home as information is always available by all at all times. Arena is well suited for document management and building BOMs for products. Organization involvement for approval on certain items is wonderful.
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