Marketing Hub Enterprise
HubSpotReviews from AWS customer
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Still the Easiest Platform to Use
What do you like best about the product?
On paper the functionality that marketing hub brings to the table looks similar to most of its competitors. But the ease of use and reliability are unmatched.
What do you dislike about the product?
The contacts view could be a bit more flexible. only being able to pin 4 views can be an issue at times.
What problems is the product solving and how is that benefiting you?
The product saves time every day. Automating email follow ups, data managment and integrations with other paltforms.
I enjoy HubSpot but I think easier workflow setup and better online chat assistance would be helpful
What do you like best about the product?
I enjoy the CRM and the ease of communicating with customers via the Marketing Hub.
What do you dislike about the product?
At first, getting assistance was difficult, but now I get quick responses, 1on1 calls, or emailed KB articles to assist.
What problems is the product solving and how is that benefiting you?
Communicating with customers with ease.
Being able to review accounts, deals, and subscriptions at my finger tips while speaking with the customer.
Also we now have the ability to track our calls in Hubspot.
Being able to review accounts, deals, and subscriptions at my finger tips while speaking with the customer.
Also we now have the ability to track our calls in Hubspot.
Recommendations to others considering the product:
N/a
Great platform to grow your small business
What do you like best about the product?
HubSpot Marking Hub allows me to focus on my duties without over complicated training and learning curve
What do you dislike about the product?
I don't think there is any downside I can comment on, my experience has been very positive so far.
What problems is the product solving and how is that benefiting you?
We are a small business, so having a platform that enables us to do that without spending too much on hires, that really benefited us
Clean, intuitive, automation-first
What do you like best about the product?
The ability to clone and replicate work with a click makes the day run a lot faster and ensures fidelity when we have a delicate data set-up arranged. Navigation is great, and I appreciate the customer-level insight that mimics our CRM even without having to buy that integration. Very easy to troubleshoot contact-level issues.
What do you dislike about the product?
There are missing features. Unsubscribe reporting is one of the biggest gaps and the training that's available from HubSpot is more early-career big picture than the technical "How-to's" of the platform, it can be easy to learn on your own; but I wouldn't say that it's easy to train up others on quickly.
What problems is the product solving and how is that benefiting you?
Very easy to coordinate and replicate efforts between HQ and international offices. Once one user accomplishes X, easy to replicate assets and workflows. Sharing successful approaches has never been easier.
Hubspot has helped make make me better marketer and make less mistakes.
What do you like best about the product?
Hubspot Marketing is efficient & easy to use.
What do you dislike about the product?
Some processes I do are a little time-consuming. Wish I could do more in the native software rather than relying on google sheets.
What problems is the product solving and how is that benefiting you?
Easy tracking of performance.
Sales Manager
What do you like best about the product?
I really like how Marketing Hub can integrate with my sales team by providing the option to notify them whenever downloads or site visits occur. Marketing Hub also allows me to create super helpful forms whenever we're putting on events, like webinars.
What do you dislike about the product?
I would say that my biggest dislike is on the workflow side of things - many of the trigger criteria I would need are missing in addition to some more detailed functionality (like creating more robust of statements, loops, etc.) to make my workflows more advanced.
What problems is the product solving and how is that benefiting you?
I would say we had Marketing Hub before marketing became a problem. But, Marketing Hub has allowed us to diversify from a solely outbound strategy in a smart way with detailed tracking.
Ease of Use
What do you like best about the product?
HubSpot is designed to be simple and easy to use. The deal pipelines help monitor the relationships in the best way possible. The phone app coordinates well with the work done on the browser.
What do you dislike about the product?
I dislike that I can't record or find recordings of phone calls on the app. There are times I am out and about and it would make it much easier for me to have those available.
What problems is the product solving and how is that benefiting you?
The biggest problem I am running into is that when I send out a mass email, I can't send any kind of follow up. It is a one-off email and there is no way to build on the email thread.
HubSpot Marketing Hub helps keep our processes moving forward seamlessly.
What do you like best about the product?
Everything I need is in one place rather than using multiple softwares.
What do you dislike about the product?
Some systems feel dated and the social tools just continue to lag behind how quickly social media trends move.
What problems is the product solving and how is that benefiting you?
The personalization of contacts
Recommendations to others considering the product:
Make sure to have a plan on how your organization will use all aspects of the software
Great Experience!
What do you like best about the product?
I like the ease of use of all the features!
What do you dislike about the product?
Sometimes the html code we use for our emails will get messed up and we won't know until its already sent out.
What problems is the product solving and how is that benefiting you?
We have solved many problems regarding our open and click rates for emails. We learned that subjects with certain details make better rates.
Hubspot Review
What do you like best about the product?
It is very user-friendly platform that for the most part I was able to teach myself how to use. Most importantly though the customer experience team is incredibly responsive and has always been helpful with every request I have along the way.
What do you dislike about the product?
As a new employer of a company that had already gotten a walkthrough of the platform, it would be nice to have more regular "education" or learning seminar to make sure I am taking full advantage of the platform.
What problems is the product solving and how is that benefiting you?
We are solving the problem of how we stay in contact with our customers, reducing churn and retaining customers. We are still trying to figure out the best content but the ability to communicate with our customers is key and the Marketing Hub is the reason we are able to do so.
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