Easy to use and helpful for security, but the console and the support need improvement
What is our primary use case?
We took this solution just for security purposes. We do not want someone to attack us, get into our environment, and get sensitive customer data.
How has it helped my organization?
It is good for security. We have a Palo Alto firewall, and we implemented CrowdStrike as an add-on feature.
What is most valuable?
Cloud security is one valuable feature. Spotlight is the other one. There is also vulnerability management and a couple of more features.
What needs improvement?
The console and the customer service are quite bad. We paid a big amount of dollars to them to implement it. We paid them for premium support.
It gets the work done, but the main problem with the solution is that if you remediate anything, it takes 45 days for you to get any of the features displayed on the dashboard. This is the real weakness of CrowdStrike. Their customer support is also not ready to help with it. If you remediate any cloud vulnerability that they are giving you, such as removing a host from your organization, it takes around 45 days for them to remove it from their console.
For how long have I used the solution?
It has been around a year since I onboarded it in my company and have been using it.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is scalable, but it depends on the organization's structure and how vast the environment is. Our environment is not that big, so scalability is okay. It is just that you need to deploy the sensors on the hosts.
How are customer service and support?
I would rate their support a five out of ten because they do not respond. We have taken premium support with them. If we raise a case with them, it takes around two to three days to get a call scheduled with them. Even the TAM that we have got from them cannot help. If you go for any service from Google, Microsoft, or Amazon AWS, their TAM is always ready to help you with your queries, but in the case of CrowdStrike, the TAM says that you need to raise a support case, and they will help you out.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I was not there in the organization at the time, so I do not know about it.
How was the initial setup?
I lead a team of 18 people. I get it deployed on all of the EC2 instances through them.
Its initial setup was straightforward. It is very easy to use.
For the whole organization, it took two weeks because we needed the downtime as well to deploy it in the production environment.
In terms of maintenance, it does not require any maintenance from our side.
What about the implementation team?
There was some consulting from the CrowdStrike team. They did help us to implement it.
Overall, five or six people were assigned to deploy the solution. They were infra-support engineers. It was deployed across multiple locations.
What's my experience with pricing, setup cost, and licensing?
I am not the one who handled the pricing. A different team worked on it, but it is pretty expensive.
Which other solutions did I evaluate?
We did our research and after that, we implemented CrowdStrike. Secureworks was there. There were some different players that gave us the quotation, but in terms of the features and the price, CrowdStrike was good.
CrowdStrike offered us Spotlight, vulnerability management, and cloud solution management. There are different blades to it. We implemented it, and now it supports our environment. It is good.
What other advice do I have?
To those evaluating this solution, I would say that it depends on their needs. If they need this product, they can go ahead and take it. It is straightforward, and it gets the job done.
I would rate it a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Empowering Security: A Stellar Experience with CrowdStrike Falcon Cloud
What do you like best about the product?
I'm glad to share my positive experience with CrowdStrike Falcon Cloud Security. The robust features and real-time threat detection have significantly enhanced our cybersecurity measures. The user-friendly interface and seamless integration make it a valuable asset for our organization. The proactive approach to identifying and mitigating potential threats has instilled confidence in our security posture. Overall, CrowdStrike Falcon Cloud Security is a reliable and effective solution for safeguarding our digital assets.
What do you dislike about the product?
Challenges with User Interface and Response Time in CrowdStrike Falcon Cloud Security.
What problems is the product solving and how is that benefiting you?
CrowdStrike Falcon Cloud Security addresses critical cybersecurity challenges by providing real-time threat detection, rapid response capabilities, and seamless integration. This proactive approach enhances our overall security posture, safeguarding digital assets and ensuring a robust defense against evolving threats. The platform's effectiveness in mitigating potential risks and streamlining security processes has significantly benefited our organization's resilience in the face of cyber threats.
Get secure with crowdstrike falcon cloud
What do you like best about the product?
I think the most recent I got to work with the tool on integration with SIEM tool and this had APi capabilities which reduces my efforts by alot so thank God for APIs.
What do you dislike about the product?
The documentation from OEM side could be Little better in terms of explanation but overall I am good with the tool.
What problems is the product solving and how is that benefiting you?
I think the tool generates very qualitative alerts for CNAPP prospect and helps me comply with all the required audit asks.
Crowdstrike falcon cloud security provides cloud native with threat detection and response
What do you like best about the product?
Crowdstrike falcon cloud security offers advance capabilities of threat intelligence with lightweight agent to deploy in the endpoints. It manages thes endpoints workloads.
What do you dislike about the product?
there is no question of disliking this product.
What problems is the product solving and how is that benefiting you?
It addresses many challenges of Endpoint management, It is easy to set up and manage. It offers threat hunting capabilities using machine learning and artificial intelligence.It offers data loss prevention and devie control capabilities.
Crowdstrike falcon cloud security is a great tool with advance threat detection technique.
What do you like best about the product?
Crowdstrike falcon cloud security has capabilities like threat hunting and threa intelligence.
What do you dislike about the product?
there is no question of disliking this tool.
What problems is the product solving and how is that benefiting you?
Crowdstrike falcon cloud security has solved many problems like addressing threat issues, generating reports, and it has easy dashboard which admins life easy.