Great tool for customer feedback and brand visibility
What do you like best about the product?
G2 makes it easy to gather customer feedback which helps to increase brand visibility and credibility with potential buyers. We have clear visibility into how we are performing at any given time which allows us to refine our collection strategy as needed.
What do you dislike about the product?
Sometimes there are delays in verifying and publishing customer reviews. Additionally, when customer reviews are rejected, the rejection reason is too high level and does not contain specific details about the review itself such as reviewer or comments submitted.
What problems is the product solving and how is that benefiting you?
With G2 we are able to gather authentic customer feedback that gives us visibility into our product strengths and areas for improvement, it also serves as social proof for prospective buyers in the evaluation and decision making process.