Improves customer expectations
What do you like best about the product?
I appreciate the visibility Rocketlane gives into tasks and accounts, which helps us stay on top of multiple projects at once.
We've also achieved our primary goal of helping customers understand their role and responsibilities in their implementations.
We've also achieved our primary goal of helping customers understand their role and responsibilities in their implementations.
What do you dislike about the product?
Our biggest pain point is the difficulty my entire team and our customers lose due to lack of search across comments and tasks.
Onboarding was generic and not tailored to our needs, and our CSM was new, which led to a less-than-ideal transition.
Onboarding was generic and not tailored to our needs, and our CSM was new, which led to a less-than-ideal transition.
What problems is the product solving and how is that benefiting you?
Rocketlane help our customers through our complex onboarding.