Best software used in corporates to manage incidents and tickets.
What do you like best about the product?
The best part about BMC is that it let's you provide and manage ticketing based remedy support. Here you can raise and recieve incidents / tickets to which you can provide resolution and keep your business functioning smooth.
What do you dislike about the product?
It's not open source and only used by big corporates. UI is a littile bit confusing for new person and need proper knowledge transfer to work on it.
What problems is the product solving and how is that benefiting you?
BMC helix helps business to extensively manage and operate incident support. Incidents are raised here by corporate users to report their problem to which the support team provides timely resolution based on priority. This keepts business functioning smooth and ongoing.
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