In my experience BMC helix platform has been great tool in IT services management area.
What do you like best about the product?
I liked the robustness of BMC Helix platform which provides seamless experience of customisation and integration tools.Most amazing part is we can use Mobile app also to manage service request and incident on the go. By that means I frequently use BMC helix mobile app for crucial incidents. Again by use of AI and ML it enhance implementation and also customer support and community provides best practices.
What do you dislike about the product?
We can say the BMC helix platform is resource intensive, but again for advanced integration you will require some hands on practices.
What problems is the product solving and how is that benefiting you?
What we expect for BMC helix it fullfills with satisfaction. It efficiently solve the problem of service request handling. Again somewhere down the line if know some basics of it we can solve incident with ease and quicker way because of enhanced customer support we don't get stucked in one place.
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