I understand your point regarding my current use case for SUSE Linux Enterprise. I want to know if the purchase process is mostly directly from SUSE or through the AWS Marketplace, and what ways I am working with the vendor.
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Efficient Multi-Cluster Management with SUSE Rancher
What do you like best about the product?
I like SUSE Rancher's multi-cluster management because it helps me manage Kubernetes clusters at scale. I also appreciate the built-in RBAC and user management that provide a centralized view. The initial setup was easy as well.
What do you dislike about the product?
I find that SUSE Rancher struggles with performance in large environments.
What problems is the product solving and how is that benefiting you?
I use SUSE Rancher for managing Kubernetes clusters at scale, which makes managing many clusters and switching contexts easier. It provides a centralized view with built-in RBAC and user management, enhancing my multi-cluster management capabilities.
Powerful Multi-Cluster Control, but Setup and Advanced Features Take Time to Master
What do you like best about the product?
What I like best about SUSE Rancher is its centralized multi-cluster management. It allows teams to manage, monitor, and secure multiple Kubernetes clusters from a single interface, which greatly simplifies operations. The intuitive UI and strong RBAC features also make it easier for DevOps teams to control access and maintain governance across environments.
What do you dislike about the product?
One downside of SUSE Rancher is that the initial setup and configuration can be complex, especially for teams that are new to Kubernetes. Some advanced features also require a deeper understanding of Kubernetes concepts, which can create a learning curve for smaller teams.
What problems is the product solving and how is that benefiting you?
SUSE Rancher helps solve the complexity of managing multiple Kubernetes clusters across different environments. It provides a centralized platform to provision, monitor, and control clusters, which reduces operational overhead and improves visibility. This makes it easier to enforce security policies, manage access, and streamline cluster operations for DevOps teams.
Rancher’s Unified Multi-Cluster Management Makes Kubernetes Easy
What do you like best about the product?
Rancher's best feature is its unified multi-cluster management. it lets you manage multiple Kubernetes clusters across any infrastructure (cloud, on-prem, edge) from a single, easy-to-use UI, which drastically simplifies what is otherwise very complex orchestration.
What do you dislike about the product?
Rancher's biggest downside is its complexity at scale. the setup and maintenance overhead can be significant, and when things go wrong, troubleshooting is often difficult due to the many moving parts. It can also feel resource-heavy for smaller deployments.
What problems is the product solving and how is that benefiting you?
Problem it solves: Managing multiple Kubernetes clusters across different environments is chaotic without it.
Benefit: Rancher gives you one place to deploy, manage, and monitor all your clusters saving time, reducing errors, and making Kubernetes accessible to teams who aren't deep experts.
Benefit: Rancher gives you one place to deploy, manage, and monitor all your clusters saving time, reducing errors, and making Kubernetes accessible to teams who aren't deep experts.
User-Friendly Interface, but Setup Could Be Smoother
What do you like best about the product?
We used Rancher as part of a small POC to see how our microservices would behave in a Kubernetes setup. What stood out right away was how easy it was to move around the interface. Even for someone who isn’t deep into Kubernetes every day, it was straightforward to check what’s running, look at logs, and understand what’s healthy or not.
During the POC, we deployed a few basic services, including our Managed Microservices module and some integration‑related components. Rancher made it simple to see everything in one place instead of jumping between different tools or terminals.
During the POC, we deployed a few basic services, including our Managed Microservices module and some integration‑related components. Rancher made it simple to see everything in one place instead of jumping between different tools or terminals.
What do you dislike about the product?
Some parts of the setup took a bit of figuring out, especially when we tried running Rancher on a local machine just to test things out. A couple of settings, like the built‑in cluster name, are locked down, so you can’t rename them the way you might want for a clean demo. It wasn’t a big issue, but it did slow us down at the start while we worked around it.
It should be a clean slate rather than fixing things up. When setting up initially or POC, I expected it to be guiding us rather than working on the stuff that's fixed.
It should be a clean slate rather than fixing things up. When setting up initially or POC, I expected it to be guiding us rather than working on the stuff that's fixed.
What problems is the product solving and how is that benefiting you?
During our initial testing for some of ours microservices, Rancher made it much easier to understand how our microservices would behave once they were running inside Kubernetes. Instead of jumping between different commands or tools, everything we needed was right in front of us — from pod status to logs and basic resource details. Having that visual view helped us test things faster and gave us a better sense of what day‑to‑day operations would look like if we moved these services into a real Kubernetes environment.
Has supported ongoing hybrid deployments and integration but requires clearer feature documentation
What is our primary use case?
What is most valuable?
The high availability features in SUSE Linux Enterprise are helping in my projects. I am satisfied with SUSE Linux Enterprise security and compliance features. The documentation part needs to be better to highlight these features.
What needs improvement?
SUSE can make improvements to SUSE Linux Enterprise. I have suggestions about what they can add to the product to simplify users' lives. They need to intensely work on their marketing strategy.
For how long have I used the solution?
I have 10 years of experience with SUSE Linux Enterprise, which has been brilliant.
What do I think about the stability of the solution?
I would rate stability for SUSE Linux Enterprise an eight out of ten.
How are customer service and support?
I would rate technical support from SUSE Linux Enterprise vendor support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup for SUSE Linux Enterprise could be simpler.
What's my experience with pricing, setup cost, and licensing?
I would rate pricing for SUSE Linux Enterprise considering one is a high price and ten is a low price.
What other advice do I have?
I use built-in container support in SUSE Linux Enterprise.
I am working with a hybrid deployment model for SUSE Linux Enterprise.
SUSE Linux Enterprise is deployed on AWS cloud.
I rate SUSE Linux Enterprise eight out of ten overall.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Great for managing onprem + cloud Kubernetes clusters
What do you like best about the product?
SUSE Rancher is widely-used and it supports all major cloud providers and on-premise Kubernetes clusters. It gives one management plane for all clusters, a common place to authenticate, do API calls (via Terraform, curl or Rancher CLI) and have role-based access via SAML, Active Directory and others. Regularly updated to the newest Kubernetes versions. Knowledgable support organization. Easy to implement, does not require consultants, can just read their online docs.
What do you dislike about the product?
The support is good, but how support subscription costs are calculated has changed a couple times in the last couple years. It was node-based, but is now CPU-based.
What problems is the product solving and how is that benefiting you?
Managing multiple clusters in onprem and cloud providers, role based access
Worst Support for SUSE RANCHER
What do you like best about the product?
The SUSE rancher platform is good and robust.
What do you dislike about the product?
Support from SUSE for RANCHER is the worst. Even Production outage cases are not taken seriously and has to send multile reminders and escaltion.
Funny thing is SUSE does not even validate their support numbers are working or not. Example: India contact numbers are not reachable.
https://www.suse.com/support/handbook/support-contact-numbers/
India: +91 000800 919 0610
SUSE rancher v2 doe snot support rotating aws authentication keys and the workaround provided is very complicated. whereas other comeptetors have proper working and easy solutions.
Funny thing is SUSE does not even validate their support numbers are working or not. Example: India contact numbers are not reachable.
https://www.suse.com/support/handbook/support-contact-numbers/
India: +91 000800 919 0610
SUSE rancher v2 doe snot support rotating aws authentication keys and the workaround provided is very complicated. whereas other comeptetors have proper working and easy solutions.
What problems is the product solving and how is that benefiting you?
We converted our Onprem servers into kubernetes cluster using SUSE Rancher. Therby allowing to utilise it effectively.
Efficiency and options without giving up interoperability
What do you like best about the product?
Open approach to be able to integrate other solutions, adoption does not imply giving up integrating other tools
What do you dislike about the product?
There are two levels of support; for development environments or horizontal scaling, it might make more sense to go with the community version.
What problems is the product solving and how is that benefiting you?
Rancher allows us to securely manage different development teams, with a Role-based approach that simplifies the platform developer's experience.
Supports high availability clusters and ongoing production without downtime
What is our primary use case?
My main use case for SUSE Linux Enterprise is SAP clusters.
A quick, specific example of how I use SUSE Linux Enterprise with my SAP clusters is that we are using high availability clusters to make available the SAP infrastructure in the day-to-day activities.
How has it helped my organization?
SUSE Linux Enterprise has positively impacted my organization by supporting multi-Linux distributions.
The benefit of supporting multiple distributions with SUSE Linux Enterprise in my organization is that previously we were using open-source CentOS, and now that Red Hat has disconnected security support for CentOS, SUSE always stands up for helping in the CentOS area.
What is most valuable?
In my experience, the best features SUSE Linux Enterprise offers include high availability and node architectures, specifically cluster node architecture.
What I appreciate about the high availability and cluster node architecture in SUSE Linux Enterprise is that SUSE has a high availability cluster with syncing, and in production environments where zero downtime is expected, the high availability SAP cluster helps us to keep production up 24/7.
SUSE is always providing high availability support with security, synchronizations, and the best performance line in SUSE Linux Enterprise.
What needs improvement?
Whatever SUSE has is a better solution, and I'm not that much of an expert to suggest improvements or say how SUSE can improve, because SUSE is always improving themselves, and I know that soon they are launching SUSE Linux Enterprise 16 as well.
If SUSE Linux Enterprise could have more documentation related to the operating system or open-source code, then I believe it would definitely be beneficial.
For how long have I used the solution?
I have been using SUSE Linux Enterprise for the past eight years.
What do I think about the stability of the solution?
As of now, I don't have any challenges to add about my use case with SUSE Linux Enterprise and SAP clusters because everything is up to date as we are keeping it as it is.
How are customer service and support?
I rate the customer service 10 out of 10 because SUSE has 24/7 availability support, extended support, security, multi-Linux distribution support, upgradation, and everything is user-friendly.
How would you rate customer service and support?
Positive
What other advice do I have?
The advice I would give to others looking into using SUSE Linux Enterprise is that they should know that SUSE has high availability support, extended support, security, and everything they need, and I will share my use cases with them and recommend they also go with SUSE. I rate SUSE Linux Enterprise 10 out of 10.
Streamlined Kubernetes Management with Enterprise-Grade Control
What do you like best about the product?
Rancher has made kubernetes adoption in our enterprise much smoother. I really appreciate how it centralize the management of multiple cluster across different environments whether on-prem or cloud.
The intuitive UI along with RBAC helps us maintain governance while giving teams autonomy.
Its built-in monitoring and logging integration reduce the need for separate tools.
Rancher has also simplified scaling our workloads and ensured consistent security policies across clusters, which was a big win for our operation team.
The intuitive UI along with RBAC helps us maintain governance while giving teams autonomy.
Its built-in monitoring and logging integration reduce the need for separate tools.
Rancher has also simplified scaling our workloads and ensured consistent security policies across clusters, which was a big win for our operation team.
What do you dislike about the product?
The initial setup can feel complex for teams who are new to kubernetes and documentation could be more beginner-friendly.
While the UI is powerful, sometimes it lags when managing very large clusters.
Also upgrading Rancher version across production environments requires care planning, its not always seamless as we'd like.
While the UI is powerful, sometimes it lags when managing very large clusters.
Also upgrading Rancher version across production environments requires care planning, its not always seamless as we'd like.
What problems is the product solving and how is that benefiting you?
Rancher is helping us bring consistency and control to our kubernetes strategy.
Before adapting it, managing multiple cluster across different teams and environments was fragmented and time consuming.
With rancher we now have a single pane of glass to monitor, secure and scale cluster across cloud and on-prem. It has solved the challenges around governance, access control, and cluster lifecycle management.
Before adapting it, managing multiple cluster across different teams and environments was fragmented and time consuming.
With rancher we now have a single pane of glass to monitor, secure and scale cluster across cloud and on-prem. It has solved the challenges around governance, access control, and cluster lifecycle management.
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