What do you like best about the product?

How simple it is to create complex flows for data privacy and consent management including assisting Data Retrieval for legal agencies. Prior to Transcend.io our organization could not have scaled legal compliance with a small internal team. After integrating with Transcend.io we are able to manage all Privacy Operations with a small SME group inside Engineering who can support non-technical teams to execute privacy tasks.

What do you dislike about the product?

It did take some time to integrate well, but that is to be expected with such a complex service. The only real constructive criticism I would give is that it would have been great to have a better timeline planned in the beginning to make sure leadership on our side was aware of important milestones for integration. We were lucky that we could continue our old solution in parallel to this integration, but I would imagine other potential users may need to time the cancellation of competitive software in a tighter window than we were required.

What problems is the product solving and how is that benefiting you?

Transcend.io wholistically has solved brining scalability into our Privacy Ops allowing us to be at the forefront of legal compliance and have confidence we can navigate the unknowable future of legal compliance. It is the silver bullet to maintaining legal compliance in a scalable manner.