We are using Office 365 primarily for Teams collaboration and data sharing. This is mostly for meetings, as they are extensively used in our office.
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Collaboration and productivity are boosted by evolving features and AI-enabled tools
What is our primary use case?
What is most valuable?
The features of Office 365 are continuously evolving, but version control, document control, and various SharePoint features are valuable. We also utilize Power Apps to gather the necessary information from various users. The AI-enabled meeting notes feature has significantly improved our productivity. Teams meetings are an indispensable part of daily work for communication and collaboration.
What needs improvement?
There is no specific area of Office 365 that needs improvement as of now, but it sometimes becomes difficult to find the latest used files. The search functionalities could be improved. Also, the amount of storage available with Power Apps is limited, and more integrations with AI and better search functionalities could enhance its scalability.
For how long have I used the solution?
We have been using Office 365 for approximately four years. It was a rollout in phases, so it has been a while since its adoption.
What was my experience with deployment of the solution?
I did not personally participate in the deployment process, as it was managed by our IT team.
What do I think about the stability of the solution?
I would rate the stability of Office 365 an eight. Occasionally, there are hiccups, like issues loading Teams, but overall, it is quite stable.
What do I think about the scalability of the solution?
Depending on use cases, Office 365 could be improved in terms of scalability. More AI integrations and improved search functionalities are needed. I would rate its scalability a seven.
How are customer service and support?
I rate the technical support ten out of ten, as I've never needed to reach out for assistance after years of usage.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Skype, but switched to Office 365 for better collaboration, data availability, and accessibility. It's about more than just meetings; it’s about collaboration.
How was the initial setup?
The initial setup experience was somewhere between a seven and an eight. As I didn't undertake the setup myself, I'm basing this on the overall feedback.
What about the implementation team?
Our IT team performed the implementation. It's a large enterprise, so I was not personally involved.
Which other solutions did I evaluate?
I did not evaluate any other options myself. The IT team may have done so.
What other advice do I have?
I rate Office 365 an eight overall. It enables users to access firsthand information they seek. I would definitely recommend it to similar users. The overall product rating is an eight out of ten.
Integration across applications facilitates seamless workflow but authentication and virus protection need attention
What is our primary use case?
I have been using Microsoft 365 as it operates in the background and integrates with my other Microsoft apps. It is something that we have because I use Microsoft products for all my work.
How has it helped my organization?
Microsoft 365 operates seamlessly in the background, allowing us to perform tasks across different Microsoft applications.
What is most valuable?
I primarily use PowerPoint quite a bit these days. Microsoft 365 works in the background and integrates with all the Microsoft Suite applications. All the apps I use are primarily Microsoft apps, which makes everything I do work seamlessly with Microsoft products.
What needs improvement?
The main issue is with the Microsoft Authenticator, which sometimes does not work as expected, causing a hassle. Additionally, Microsoft Defender sometimes does not work well with other antivirus software, causing conflicts. I often end up using Google Authenticator as an alternative.
For how long have I used the solution?
I have been using Microsoft 365 for about three to four years.
What was my experience with deployment of the solution?
There were no issues with the deployment of Microsoft 365 for us.
What do I think about the scalability of the solution?
We are a very small company with active users being less than ten, so scalability has not been an issue for us.
How are customer service and support?
I feel frustrated with Microsoft support sometimes, rating it a five. It is difficult to get through to support, and they often refer us to guides to solve problems rather than providing direct support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of Microsoft 365 was straightforward and not problematic.
What about the implementation team?
The setup was completed in less than 30 minutes.
What's my experience with pricing, setup cost, and licensing?
I do not have any problems with the pricing of Microsoft 365.
Which other solutions did I evaluate?
I compare Microsoft 365 to Google products. I have worked with Google through some clients, and my experience suggests that Google's platform seems more secure and better for live, real-time collaboration.
What other advice do I have?
I would recommend Microsoft 365 to other businesses as it is a better product compared to its competitors. I rate the overall solution a seven out of ten.
Excel and Word facilitate efficient data analytics and cleansing in the banking sector
What is our primary use case?
I work with Excel, Word, and PowerPoint, essentially all applications within Microsoft solutions. These are crucial for data cleansing, data collection, and data analytics in our company, specifically in the banking sector.
What is most valuable?
Office 365 applications are indispensable for data cleansing, data collection, and analytics. Excel is the main application on every computer at our company, acting as the primary system for formulas, data extraction, and data cleansing across various sectors in Egypt, including banking and real estate. The macro system in Excel allows for creating local applications that assist in processes without incurring additional costs. Moreover, AI integration helps automate formula writing, saving time and enhancing productivity.
What needs improvement?
Office 365 should be able to handle larger datasets for cleansing, similar to SQL capabilities. Excel can presently only collect around ten thousand columns of data, which is limiting. Performance enhancements in Excel and Word are necessary as they sometimes experience lagging and delays.
For how long have I used the solution?
I have been working with Office 365 for more than ten years.
What do I think about the stability of the solution?
Office 365 experiences several performance issues, particularly in Excel and Word, including lagging and delays.
What do I think about the scalability of the solution?
When we need to scale it up or down, Office 365 is found to be scalable without any limitations. It supports around three thousand users across our company.
How are customer service and support?
We escalate our questions or problems within the IT department, and they take action.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Office 365 is very straightforward and easy to manage.
What's my experience with pricing, setup cost, and licensing?
The cost of licensing Office 365 is reasonable. The only issue we face is related to the devaluation of the Egyptian pound, not the pricing of Office 365 itself.
What other advice do I have?
I would recommend Office 365 to others, but I believe it is already widely used. I rate the solution nine out of ten.
Boosts productivity by supporting day-to-day operations and data analysis in the mining industry
What is our primary use case?
I use Office 365 for various tasks, ranging from Excel to PowerPoint, utilizing all applications of Office 365 in different capacities within the mining industry. It helps with tasks such as data analysis and is an essential tool for day-to-day operations.
What is most valuable?
Office 365 enhances productivity in the mining industry by aiding with data analysis. It is crucial for daily activities, providing support in making reports, presentations, and conducting data analysis. It is indispensable for multiple operations, ensuring that office work can be completed efficiently.
What needs improvement?
I would like there to be a feature where Office 365 can be linked with ChatGPT or Gemini to enhance our current setup. The introduction of AI features providing prompts is helpful.
For how long have I used the solution?
I have been using Office 365 for more than five years.
What do I think about the stability of the solution?
I have not experienced any downtimes or stability issues with Office 365.
What do I think about the scalability of the solution?
I find Office 365 to be scalable when adding additional resources.
How are customer service and support?
There is another team responsible for handling technical issues and tech support, so I do not have direct experience with it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
While we also use Google Sheets, I prefer Microsoft products. Excel is easier to use compared to Google Sheets because I am accustomed to how formulas work and can apply macros easily.
How was the initial setup?
I was not involved in the initial setup process as it was handled by the IT team.
What about the implementation team?
The setup of Office 365 was conducted by another team, specifically the IT team.
Which other solutions did I evaluate?
Apart from Office 365, we have worked with Google Sheets.
What other advice do I have?
I rate Office 365 as nine out of ten. Based on my experience, I would recommend Office 365 to others because it is a necessary tool for us and supports various operations daily.
Intuitive interface offers seamless access and collaboration across devices
What is our primary use case?
Our company uses Office 365 for almost all operations, including Office, PowerPoint, Excel, Word, and collaboration with Teams.
What is most valuable?
Office 365 is popular and easy to use due to its intuitive interface. The collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones. It is very efficient and helpful for most people.
What needs improvement?
Office 365 can be too heavy at times. I have had issues with Teams, such as experiencing many blue screens two months ago.
For how long have I used the solution?
I have been using Office 365 for at least five years.
What do I think about the stability of the solution?
I encountered connectivity issues specifically with Teams, which affected stability.
What do I think about the scalability of the solution?
Office 365 is clear enough for scaling out, especially with SharePoint.
How are customer service and support?
I have never interacted directly with Microsoft support, as I often rely on internet resources or colleagues for troubleshooting.
How would you rate customer service and support?
Positive
How was the initial setup?
The installation of Office 365 is very easy.
What's my experience with pricing, setup cost, and licensing?
Office 365 might seem expensive, but it is valuable and efficient for our customers. The experience gained is significant for saving time.
Which other solutions did I evaluate?
What other advice do I have?
I rate my overall experience with Office 365 as an eight out of ten. Microsoft products are beneficial and help save time due to their efficiency. I rate the overall solution an 8 out of 10.
Seamless integration and simplified document sharing enhance productivity
What is our primary use case?
As a product manager, my primary use cases are PowerPoint, Microsoft Word, and spreadsheets. We use SharePoint effectively to share all documents, and it makes integration very easy with email clients. We use Teams primarily for video conferencing.
What is most valuable?
Office 365 has good integration and a more pleasant and organized user interface compared to Box. It feels like an extension of my computer, making it easier for organizing. As a product manager, my primary use cases are PowerPoint, Microsoft Word, and spreadsheets. It simplifies sharing information.
What needs improvement?
When sharing documents, having a feature similar to a Box note would allow quick jotting down of ideas without the need for structured and aesthetically pleasing formats, making it easier to share thoughts promptly.
For how long have I used the solution?
I have been using Office 365 for about three or four years now.
What do I think about the stability of the solution?
Office 365 is stable, though Teams sometimes has network issues, with the connection being problematic about five percent of the time.
What do I think about the scalability of the solution?
Office 365 is available for 300,000 employees, indicating it is scalable.
How are customer service and support?
I have not needed to contact customer support, which is a positive indicator.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I am a user of Office 365 and not involved in its procurement. It is paid for by IBM.
What other advice do I have?
As a user of Office 365, my advice would be to consider it for its strong integration and organized interface. I rate this product a nine.
Seamless collaboration and integration enhance productivity with cloud applications
What is our primary use case?
I primarily use Office 365 for creating Word documents. We also utilize its cloud-based functionalities, such as SharePoint for document management.
What is most valuable?
I use Office 365 extensively, particularly for Word documents. One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing. The integration capability is strong as it links various applications such as the calendar and email functions, making it useful for our organization.
What needs improvement?
I wish Project could be more integrated into Office 365, as it currently requires a separate license.
For how long have I used the solution?
I have been working with Office 365 for a couple of years, approximately two or three years.
What do I think about the stability of the solution?
I would rate the stability of Office 365 as eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Office 365 as ten out of ten.
How are customer service and support?
I do not have direct experience with Microsoft support because, according to company rules, I report issues to our internal help desk. If they cannot resolve it, they will contact support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used cloud solutions related to my former work with Amazon products. But I quit using clouds as my job no longer relates to this.
How was the initial setup?
We have an IT department that handles the initial setup. We receive our accounts and access to the applications according to our roles.
What's my experience with pricing, setup cost, and licensing?
I cannot provide an estimate on pricing or setup costs, as these are handled at a group level.
Which other solutions did I evaluate?
I can compare Office 365 with solutions like Open Office, which may be cheaper. However, it doesn't meet the required capabilities that we need. While Open Office is free, it lacks necessary functionalities.
What other advice do I have?
Overall, I rate Office 365 a nine out of ten. It does a good job with most of the required applications, although I wish Project was seamlessly integrated into Office 365 as part of the base package.
AI features boost productivity but discovering Excel functionalities poses challenges
What is our primary use case?
I use Microsoft 365 for the office package and Teams for calls and meetings. With Microsoft 365, I use applications like Excel, Word, and PowerPoint.
What is most valuable?
The most helpful feature I find in Microsoft 365 is the use of AI features, like Copilot, which allows for creating PowerPoint presentations through AI. It can increase efficiency, for instance, by enabling automated summaries in Word documents for different roles. This provides significant time savings and boosts productivity overall.
What needs improvement?
There could be an easier way to find features in Excel. For example, implementing formulas could be made simpler by improving feature discoverability.
For how long have I used the solution?
I have been using Microsoft 365 for three years.
What do I think about the stability of the solution?
Sometimes with Excel, if different Excel files are related and access to one is unavailable, the Excel file in use may collapse. This means some data cannot be seen, which is a stability issue.
How are customer service and support?
I have never contacted Microsoft's support because my company's IT team handles any issues I face.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I only work with Microsoft tools.
What's my experience with pricing, setup cost, and licensing?
I find Microsoft 365 to be cost-effective, and it offers good value for the price paid.
What other advice do I have?
I would rate Microsoft 365 a seven out of ten. I would rate Office 365 a seven out of ten.
Using live stream features and managing files seamlessly with accessible storage
What is our primary use case?
Our main use cases for Office 365 include planning for different departments such as marketing, sales, project management, finance, and tech. We use SharePoint to store files, making them easily accessible to those with access.
How has it helped my organization?
The integration of co-pilot as part of M365 has made it easy to access support for commom technical issues. This has saved time that would be used on trying to access prompt feedback following back-and-forth emails in getting the correct solution. The links suggested by co-pilot directly provide the required respurce for all tech issues I have faced when using M365
What is most valuable?
The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access. Additionally, we make use of the live stream feature, which is impressive although I cannot remember its exact name. The user interface of Office 365 is well-designed, featuring a copilot that helps navigate challenges effectively.
What needs improvement?
I haven't considered any new features for improvement yet, because I'm new to using the tool. Maybe in two or three months, I will have suggestions for new features.
For how long have I used the solution?
I have been using Office 365 for less than a month, about two or three weeks.
What do I think about the stability of the solution?
So far, the experience has been excellent. On a scale of ten, I would grade it a ten.
How are customer service and support?
I have not needed to contact Microsoft's technical support, as I have been able to use the copilot feature for any questions or challenges.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The initial setup was quite easy and straightforward. After uploading my credentials to Microsoft Authenticator, accessing the necessary tools was seamless.
What's my experience with pricing, setup cost, and licensing?
I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.
What other advice do I have?
On a scale of one to ten, I rate the overall solution ten out of ten.
Comprehensive suite improves productivity and functionality
What is our primary use case?
We primarily use Office 365 for presentations, Excel, Outlook, and the entire suite.
What is most valuable?
The most valuable features of Office 365 are its comprehensive suite of tools, including presentation, Excel, Outlook, and the entire suite. All features are helpful, which enhances our overall workflow. Office 365 is essential to our business operations. It has improved productivity and functionality by providing all necessary tools in one suite.
What needs improvement?
I have not thought about improvements. It is quite difficult for me to provide detailed suggestions. I haven't faced any significant stability issues or technical errors, and I am satisfied with the current features.
For how long have I used the solution?
I have been working with Office 365 for quite a long time, more than a few years.
What do I think about the stability of the solution?
My experience with Office 365's stability is wonderful.
How are customer service and support?
I have never contacted Microsoft support myself. Someone from our IT department or support team might have done it, but not myself.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have always used Office 365 and have not tried anything else.
How was the initial setup?
I was not part of the initial setup process. It was handled by someone from the support team, and it took only a couple of minutes.
What about the implementation team?
The setup was performed by someone from our support team.
Which other solutions did I evaluate?
I have not evaluated other solutions. Office 365 is what I am used to working with.
What other advice do I have?
I would rate Office 365 a ten out of ten because I have no problems with it. I do recommend Office 365 to others. I would rate the overall solution a ten out of ten.
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