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Very reliable, that's Esper!
What do you like best about the product?
The remote connection is fast and easy, It does not have any complicated instructions on how we can connect with the other party. I also like that we can install and uninstall apps straight from the app.
What do you dislike about the product?
Nothing as of the moment, my experience with Esper has been nothing but great, rewarding when it comes to onboarding new clients because everything is being provided virtually to them with the help of Esper.
What problems is the product solving and how is that benefiting you?
the onboarding process in our business is all being done virtually, and Esper has helped us alot in making sure we have updated versions of our software in our customer's devices,
Esper is sich a helpful tool!
What do you like best about the product?
It is user-friendly and very easy to understand. It also helps me do my tasks effectively and efficiently.
What do you dislike about the product?
The shutdown time during remote sessions and renaming IDs in devices
What problems is the product solving and how is that benefiting you?
Checking that our clients are always active when it comes to performing their tasks and making sure that they are taught well on how to manage their devices by remotely accessing them
What a great and helpful tool to use!
What do you like best about the product?
It's accessibility, user-friendliness, and reliability.
What do you dislike about the product?
When remotely accessibg devices, I wish there was a longer time before the session shuts down.
What problems is the product solving and how is that benefiting you?
For our business, it's making sure that the stores are always online and are ready to accept orders by monitoring their statuses on Esper.
Makes it much easier to manage our Android based fleet
What do you like best about the product?
Remove viewing makes it easy to control our machine that has an Android tablet attached to it
What do you dislike about the product?
Sometimes it looks like random actions show up on the activity log of the devices, such as the pinned app going in the background
What problems is the product solving and how is that benefiting you?
It helps us monitor our machines and control them remotely if needed
Control of the devices
What do you like best about the product?
It helped us control the aplication installed in the devices and monitor online to manage usage For our Signage aplication
What do you dislike about the product?
To apply some features, we have to ask to be sent to the endpoint, we will like to be able to apply it by our selfs
What problems is the product solving and how is that benefiting you?
Wireless deployment, online control. Security control, Remote management
I don't know how we were able to manage and keep track of our devices before Esper
What do you like best about the product?
Bulk updates to all devices at once with a few clicks
What do you dislike about the product?
Support wasn't the most helpful when I reached out once
What problems is the product solving and how is that benefiting you?
Keeping track of our devices, ensuring they are all running latest version of approved apps, limiting usage, optimizing performance, seamless onboarding and setup of new devices
Feedback
What do you like best about the product?
Rest everything's great except dislikes however I like how there's many feature's to see the information of the kiosk and how easy it is to use.
i would say it's good but not great but better than compitetors except Teamviewer.
i would say it's good but not great but better than compitetors except Teamviewer.
What do you dislike about the product?
Can't take multiple remote control, remote connection is slow and there's no option to simply lower the quantity of the remote so one can finish the task more quickly & effectively.
What problems is the product solving and how is that benefiting you?
Solving client issues while taking remote control and seeing the issues they face with our applications.
it being very useful.
What do you like best about the product?
since the pandemic the way we do things change, and till that moment I have the necessary to look for a company like you guys, i love the way you allow us to have full control of our devices and modify the factory features that we don't need.
What do you dislike about the product?
technology is not perfect, something we're facing issues with the remote viewer, I know it depends on the internet speed, but I tested with tablets and I tested the internet at more than 50Mbps in each device, so I'm not 100% sure how it works, if you could do something to improvise remote viewer, it will be perfect.
What problems is the product solving and how is that benefiting you?
since the pandemic the way we do things change, and till that moment I have the necessary to look for a company like you guys, i love the way you allow us to have full control of our devices and modify the factory features that we don't need.
New Esper user.
What do you like best about the product?
Ease of use and all that you can do in it.
What do you dislike about the product?
That you have to go back to the Home Screen to get back into the tab you are using.
What problems is the product solving and how is that benefiting you?
Setting up and managing devices. Remote access to the device.
covers expectations
What do you like best about the product?
The platform is friendly, scalable, practical. Allows you to manage android devices without affecting their performance. It is adjustable, it allows to apply to new versions of android
What do you dislike about the product?
It does not have a kiosk mode that allows you to keep an app in the foreground. This function must be enabled in order to give more benefits to the platform and that it allows to adjust by time.
What problems is the product solving and how is that benefiting you?
he Esper team was asked to include a kiosk mode that allows to keep an application in the first plane controlled for a time that can be defined by the end user.
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