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Great Support, Excellent Product
What do you like best about the product?
Easy to use even for a novice in this area of device management. Great support.
What do you dislike about the product?
I wish I had more options to push updates to the phones from the Google Play store so I could ensure all phones were up-to-date with the click of a mouse.
What problems is the product solving and how is that benefiting you?
I am presently having no problems with Esper. I have been better able to manage my delivery driver fleet of devices both for tracking, usage and updates to our non-Google Play Store applications that are daily use for our drivers.
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I'm not sure how we'd run our business without Esper.
What do you like best about the product?
I really enjoy the ability to control devices remotely. It's a lot easier to debug issues in the field when you can remotely view and control devices; without Esper, I imagine we'd waste a lot of time driving around. In addition, it's really easy to distribute APKs to the devices you manage in Esper and keep them up to date. Esper's alerting features are also nice; we know when one of our tablets goes offline or has low battery. Esper also makes setting up a new device super simple; we just scan a QR code and all the settings and applications we need are automatically applied to the device. Esper's prcing model is very startup friendly with a generous free tier until we have more devices to manage! The couple of times we reached out to support, we got quick and helpful responses.
What do you dislike about the product?
The console UI is not always intuitive, but I still find it easier to use than the UI from their competitors. They're a young company, so there are some occasional growing pains.
What problems is the product solving and how is that benefiting you?
We use Esper to manage Android tablets distributed to various stores. Those stores use the tablets to receive and process orders. Esper allows us to distribute apps, keep those apps up to date, restrict how the tablets are used, and we can even remotely view and control the tablets. As a result, we are able to quickly iterate on our software and remotely resolve any issues that come up.
Recommendations to others considering the product:
Do what I did and try out their competitors (Scalefusion, Hexnode, etc.) and see for yourself how much better from both a pricing and ease of use standpoint Esper is.
Great MDM that provides all the tools you'd need and more
What do you like best about the product?
Esper provides a vast assortment of tools that allow you to configure mobile devices to precisely what you need them to be while providing additional tools such as GPS tracking and screen control to allow easy remote access and a reliable way to track down missing devices. All these settings can be easily implemented to a device by creating a template and setting up your device using the template's QR code.
What do you dislike about the product?
The way to access Esper's settings menu when set to be hidden can be a bit tedious if the lock screen on the device isn't disabled. More or selectable options for opening the menu would significantly improve the fluidity of the product. Esper could also benefit from having a proper setting for deactivating kiosk mode from the device itself instead of having to deselect the app being used and hitting the back button a few times to exit to the home scr
What problems is the product solving and how is that benefiting you?
Esper has helped my team configure devices for a client that has particular needs. The massive selection of configuration options has allowed us to meet those needs while providing even more benefits over previously used MDMs.
Recommendations to others considering the product:
Esper is an excellent MDM so long as you use an Android device, as it does not work on IOS or PC. If using Esper for the kiosk mode, I would recommend disabling the lock screen to access the Esper settings menu easily by turning the device off and on three times.
Awesome software, very easy to use
What do you like best about the product?
Ease of use and deployment to a variety of Android phones
What do you dislike about the product?
Sometimes configuration settings can be difficult to find.
What problems is the product solving and how is that benefiting you?
Lock down of android devices/remote control on the spot when there is an issue.
Excellent product if you are just prepared to overcome the initial learning curve.
What do you like best about the product?
Cenralised control of our tablets and a standard emplate.
What do you dislike about the product?
Initial learning curve and perhaps it can be configuraed in so many different ways.
What problems is the product solving and how is that benefiting you?
User access to 'dangerous' sites' and non work related apps + changes to a 'standard' configuration.
In terms of benefits - much more time has been saved in not problem solving individual tablet issues and occasionally fixing minor issues remotely.
Additionally I con now confidently configure a tablet knowing it will have a standard configuration.
In terms of benefits - much more time has been saved in not problem solving individual tablet issues and occasionally fixing minor issues remotely.
Additionally I con now confidently configure a tablet knowing it will have a standard configuration.
Recommendations to others considering the product:
It is very likely this product will meet all your needs. You need to understand a few this that are not immediately obvious, namely 1. Your browser is where you configfure everything in Esper - I had initially thought it was the device provisioner. 2. If I had to advise someone using the product it would be to use the Android for Work option first - it is likely this is the only option you will need and works seemlesly.
As for support - it is the best level of support I have received from any IT product (and that's over 25 years) - perhaps I got lucky but I cannot speak highly enough of the resposes I received from esper directly. This was not a support request from but direct contact from esper after I had failed a couple of times to progress with the device provisioner.
As for support - it is the best level of support I have received from any IT product (and that's over 25 years) - perhaps I got lucky but I cannot speak highly enough of the resposes I received from esper directly. This was not a support request from but direct contact from esper after I had failed a couple of times to progress with the device provisioner.
Extremely easy to use. Does just what we want it to do.
What do you like best about the product?
The ability to lock down an android device. So far, our devices seem very secure, only running the apps we allow.
What do you dislike about the product?
I have found no dislikes so far while using the software.
What problems is the product solving and how is that benefiting you?
We are just starting to use mobile devices within our manufacturing arena. We were worried that we wouldn't be able to secure the devices to only run certain applications the way we wanted to. Esper has exceeded our expectations.
It is a very easy platform, works great and is very versatile.
What do you like best about the product?
The interface is easy, provisioning is easy and has multiple ways to set up a device.
What do you dislike about the product?
I would like to have ipad support.we have 2- 399 ipads in out enviroment.
What problems is the product solving and how is that benefiting you?
It solves , support, privacy, quick adaptability.
Recommendations to others considering the product:
It works great.
Esper
What do you like best about the product?
Esper is very user-friendly and has a high level of functionality.
We manage our employees' devices centrally.
This enables us to have better control and easier handling of the processes.
In addition, we can track the locations of our employees and thus increase and optimize productivity enormously.
The remote diagnosis of errors makes the manageability much easier.
The configuration of the individual groups is just great.
The quick response time of the application enables quick action in the event of problems or changes
We manage our employees' devices centrally.
This enables us to have better control and easier handling of the processes.
In addition, we can track the locations of our employees and thus increase and optimize productivity enormously.
The remote diagnosis of errors makes the manageability much easier.
The configuration of the individual groups is just great.
The quick response time of the application enables quick action in the event of problems or changes
What do you dislike about the product?
If a user interface were available in German, it would be easier for our responsible employees to use.
A more precise grouping of the end devices would be an even greater advantage
An update function for the implemented apps would also be an advantage
Unfortunately, the application sometimes hangs up on the terminal devices and the smartphone has to be restarted.
A minimum requirement should be made visible.
A more precise grouping of the end devices would be an even greater advantage
An update function for the implemented apps would also be an advantage
Unfortunately, the application sometimes hangs up on the terminal devices and the smartphone has to be restarted.
A minimum requirement should be made visible.
What problems is the product solving and how is that benefiting you?
We manage our employees' devices from a central point.
This enables us to have better control and easier handling of the processes.
Furthermore, we can track the locations of our employees and thus increase and optimize productivity enormously.
Remotely diagnosing errors makes manageability much easier.
This enables us to have better control and easier handling of the processes.
Furthermore, we can track the locations of our employees and thus increase and optimize productivity enormously.
Remotely diagnosing errors makes manageability much easier.
Recommendations to others considering the product:
Esper is ideally suited for the simple handling of multiple end devices to ensure the guidelines in your company regarding data protection and security.
In addition, by restricting the rights of the end, users can reduce the error rate.
The remote installation saves an enormous amount of time.
Just an excellent product
In addition, by restricting the rights of the end, users can reduce the error rate.
The remote installation saves an enormous amount of time.
Just an excellent product
Great software
What do you like best about the product?
Fast enroll devices.
Easy interface.
intuitive configuration
Easy interface.
intuitive configuration
What do you dislike about the product?
For android 5 and lower enrolling devices could be faster and easier.
What problems is the product solving and how is that benefiting you?
Configuring devices for our employes
ESPER easy to use, deploy, and integrates with DevOps
What do you like best about the product?
Esper provides a clean, intuitive management platform built specifically for Android devices. Esper is not just a legacy MDM platform but more on the DevOps side. with the ability to use the pipelines function to deploy updates to the Android applications and devices. Maintaining security is about maintaining control of your assets. Esper provides the controls necessary to secure and manage the Android tablets we have deployed to the manufacturing floor.
As a service provider, we value Esper's ability to manage everything at the device level or group level (department/customer) and stagger updates to ensure that devices don't go down during critical hours, remote debugging, and hardware validation.
The Lenovo tablets we use come with a customized Android OS for Enterprise devices. The customized OS delivers improved performance, faster deployment, and superior debugging.
The Esper platform is easy to use, you don't have to be an engineer to use Esper which saves time, and provides superior support to our customers.
Documentation is solid, with a number of well-written blog articles also available, I've been able to find the approach to use to address our needs so far.
I also liked the free trial for the first 100 devices which, as a startup, was key to proving the solution would work for us before we pay.
As a service provider, we value Esper's ability to manage everything at the device level or group level (department/customer) and stagger updates to ensure that devices don't go down during critical hours, remote debugging, and hardware validation.
The Lenovo tablets we use come with a customized Android OS for Enterprise devices. The customized OS delivers improved performance, faster deployment, and superior debugging.
The Esper platform is easy to use, you don't have to be an engineer to use Esper which saves time, and provides superior support to our customers.
Documentation is solid, with a number of well-written blog articles also available, I've been able to find the approach to use to address our needs so far.
I also liked the free trial for the first 100 devices which, as a startup, was key to proving the solution would work for us before we pay.
What do you dislike about the product?
So far, so good, I really haven't found anything I'm displeased with.
What problems is the product solving and how is that benefiting you?
Esper secures customer devices and presents/allows access to only specifically white labeled URL's. For us, that limits the browser to only our set of applications.
Recommendations to others considering the product:
Give it a try, there is a free trial and they will even shepherd you through the onboarding process.
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