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External reviews

207 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Retail

Review

  • November 25, 2020
  • Review verified by G2

What do you like best about the product?
Easy to setup, Permissions for settings, apps, web console UI
What do you dislike about the product?
Policies - i would love to see policies per groups, not devices, policies should apply automaticaly when new device is added to group, policies should be editable and after editing and saving changes new settings should apply automaticaly.

Whitelisting and blacklisting preinstalled apps is very difficult, because i don't know what apps are preinstalled, for example to allow sms app or call app specific to manufacturer. Would be nice to have list of internal apps with app names and package names.
What problems is the product solving and how is that benefiting you?
Unauthorized access - Users customizing devices, locking them, downloading apps etc.


    Mental Health Care

After a long search for an app to lock down our tablets, Esper was a light at the end of the tunnel.

  • November 24, 2020
  • Review verified by G2

What do you like best about the product?
Administrative interface. Ease of provisioning.
What do you dislike about the product?
Making changes to the template requires a factory reset of the device.
What problems is the product solving and how is that benefiting you?
Having a secure device to use for clients and office automation controls.


    Dennis J.

easy to use and very good documentation

  • November 23, 2020
  • Review verified by G2

What do you like best about the product?
I like most the functionality and documentation. it is very easy to use. With a few stuff you need to get the terms right. After all I was just searching for a App that makes a bulletproof kiosk mode. I only found it in a free version in Esper.
The documentation is very good. You can nearly find everything in there. It is written in a user friendly way, so that a lot of questions can be googled.
What do you dislike about the product?
A few terms are not intuitiv for beginners. But after a short time, you know yourself around.
My browser autofill does not detect the server during login as username.
I didn't find the opportunity to update a template, until I found out about the functionality and purpose of Compliance policies. This is one of the cases, where I first had to learn what compliance policies are. After I found out, it is a powerful tool.
What problems is the product solving and how is that benefiting you?
I have the option to scale a certain programmed template to any number of further tablets. The best thing is, that Esper is the only free app I found, where you have a bulletproof kiosk mode. In many other free versions, the user can still access the notification bar and change the wifi setting for example.
Recommendations to others considering the product:
It's free. Try it out yourself. No loose.


    Logistics and Supply Chain

Best kiosk i have seen so far.

  • November 22, 2020
  • Review provided by G2

What do you like best about the product?
Complete lockdown (android 9.0) , even the status bar.
EMM token enrollment isn't the only way to install (i liked the desktop client)
Generous pricing under 100 devices
What do you dislike about the product?
Price above 100 devices.
Missed a file transfer/browser utility.
Missed an error reporting function.
What problems is the product solving and how is that benefiting you?
Locking down android tablets for single app usage.
Recommendations to others considering the product:
In general a great MDM solution, with an excellent kiosk feature.


    Gbenga A.

Easy and Effective

  • November 18, 2020
  • Review verified by G2

What do you like best about the product?
I saw Esper when I was searching for an affordable MDM to use in deploying and managing my departmental Android Tablets.
Esper is one of the easiest MDM I tried and I am very shocked at its effectiveness.
I have less than 100 devices and hence I could use Esper's free license. Who could have thought an MDM so powerful and effective could also be free.
Thank you Esper for your generosity.
I will gladly recommend Esper to any business.
What do you dislike about the product?
Remote Desktop is not currently compatible with Android Tablet.
Also, I could not use Teamviewer because it could not get the right permission and I wish Esper can look into this
What problems is the product solving and how is that benefiting you?
Provisioning and managing Android Tablets
The benefit is that it saves me a lot of time.
I am also able to remotely locate the devices
Recommendations to others considering the product:
It is very competitive and has excellent support.
I will gladly recommend Esper to anyone looking for a good and effective MDM


    Oil & Energy

Mine

  • November 18, 2020
  • Review verified by G2

What do you like best about the product?
Once you figure out how to use it. It is pretty easy to manage your way through it.
What do you dislike about the product?
As a free user it takes a while to get a response on how to fix something if there is an issue.
What problems is the product solving and how is that benefiting you?
It gives the control that I was looking for. The tablets are now used only for what it was intended for.


    Rocky L.

Appreciate Esper's Team

  • October 07, 2020
  • Review provided by G2

What do you like best about the product?
I love these group of people. They truly care for what we need and went above and beyond to make sure we had all the information required to make the right purchasing decision.
What do you dislike about the product?
We have no issue with Esper and will be rooting Esper.
What problems is the product solving and how is that benefiting you?
Esper had solve most of our device's management issue. On providing one whole solution package.
Recommendations to others considering the product:
We will work things out together for more opportunities.


    Neil B.

Makes my job easier!

  • September 27, 2020
  • Review verified by G2

What do you like best about the product?
Esper's user interface is incredibly user-friendly, intuitive, and powerful. Despite being new to the space, it's been easy to understand. They're customer service is also responsive and beyond helpful.
What do you dislike about the product?
Google Play software updates were a bit finicky from time to time, but their team was on top of issues and helpful in getting us through any issues.
What problems is the product solving and how is that benefiting you?
We have 75+ devices in states around the country - not having to be there to launch a software update, trouble shoot devices, or mitigate issues has been great.
Recommendations to others considering the product:
In general, make sure your devices are compatible with your MDM. Take advantage of the free trial to check for fit.


    Jason W.

Amazing product, excellent support team. Very easy to use

  • September 26, 2020
  • Review provided by G2

What do you like best about the product?
Best pricing model than competitors. Easy to set up. Simplify the deployment process.
What do you dislike about the product?
Lack of APN support for sim cards that requires a special APN to access cellular data.
What problems is the product solving and how is that benefiting you?
Reduce the amount of times needed to spend on configuring and deploying new devices.
Recommendations to others considering the product:
Give it a try. There's no charge for limited devices.


    Santosh P.

Good product features with Good service

  • September 25, 2020
  • Review provided by G2

What do you like best about the product?
It's easy to use even for non IT person .
What do you dislike about the product?
Reporting part. In report we need in-depth analysis of total uses of device
What problems is the product solving and how is that benefiting you?
Our students are from rural areas and they are not digital literate. Chaces are high that they don't know how to install apps, safety of device and also chances of misuse of deVice apart from education use. We could able to control device so that our students can not install non relevent apps, we can track the device location, install apps remotely which helped us to save our time and money on transportation.
Recommendations to others considering the product:
User can trust the Esper product it's easy to use and exllent customer support to grow your business.