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Esper provides an intuitive MDM management solution
What do you like best about the product?
Intuitive console to manage Android devices at an affordable cost. We completed the rollout of devices for our employees to use within a week, keeping the project on time and within budget.
What do you dislike about the product?
We use this product to control a specific device application set for our service staff. We can give our team the flexibility needed to operate their system while providing the required controls to monitor applications and pinpoint the location of the devices when needed.
What problems is the product solving and how is that benefiting you?
Control internal appliations and provide device security for internal team members interacting with a guest service solution.
"Esper-One Of The Best MDM Solutions, Easy To Configure With Good Documentation"
What do you like best about the product?
The three main points I like about the product are ease of enrollment for devices. The ability to get information from endpoints, such as their OS version, distributing apps. Can target specific users/groups
What do you dislike about the product?
Our organization only needed a few features Esper offered. No dislikes,
What problems is the product solving and how is that benefiting you?
The Esper software is able to change links/shortcuts on many devices at the same time to keep things consistent.
Thank God you exist!
What do you like best about the product?
The platform is simple and intuitive to work with. It has the essential features for a good Android MDM operation, and we can quickly control several devices. The support is excellent, and very comprehensive.
What do you dislike about the product?
I have nothing to dislike, because in my case the platform has everything I need, simply 5 stars.
What problems is the product solving and how is that benefiting you?
The speed of configuring Android devices is impressive. Instead of spending 30 minutes on each device, I can now have the device ready for a new user in just 5 minutes. When there is a configuration change to make, instead of doing it one by one, I can do them all simultaneously. This is a great time optimization, I even have time to go for a swim at the beach, hehehe."
Best , most underrated Mobile Device Management ever.
What do you like best about the product?
Been using several MDM softwares, did a test of all the products available in the market. Benchmarks were user friendly, latest programming coding/language and database, reliability, server response timings, and they did the best of the entire lot. It truly is very underated and a matter of time before it catches on as the leader in MDM softwares. Highly recommended.
What do you dislike about the product?
Nothing at all, there are constant updates and improvements and they have thought of it from all angles, permutations and contingencies.
What problems is the product solving and how is that benefiting you?
Their documentation and user guide is simple yet comprehensive. Their tech support is responsive. They have an extensive knowledge base on their product. They have API integrations for developers as well, not many MDM softwares have this.
It didn't quite work for us.
What do you like best about the product?
The only new thing I can mention is that I was able to download some reports about the tablets that I needed. Unfortunately, it's the only new relevant thing I can mention.
What do you dislike about the product?
Unfortunately, it was getting too expensive versus the benefit we could really provide for our partners, so we decided just to do troubleshooting without the need for Esper, and it has worked just fine.
What problems is the product solving and how is that benefiting you?
Troubleshooting for busy restaurants who don't have the time to be following steps to fix things. Remote access has saved us a lot of time and has improved our customer satisfaction.
Makes managing app versioning much easier and more scalable
What do you like best about the product?
the ease of changing app versions on various devices, the screen share options
What do you dislike about the product?
when devices are offline and miss updates, it would be better if we could automatically update them when they get back online
What problems is the product solving and how is that benefiting you?
we used to have to manually download new versions on devices (via a slack link/download). it was time consuming and difficult to manage devices across our warehouses
Easy to Navigate and check the status of online devices
What do you like best about the product?
Friendly user interface / easy to follow controls
What do you dislike about the product?
Some of the fields are pressed together so that it's difficult to see when data is entered
What problems is the product solving and how is that benefiting you?
restoring connectivity to devices that have lost the connection to the internet
Great tool to work with!
What do you like best about the product?
The Remote Viewer / Remote Control component got updates. A bigger frame for better usability, ability to capture screenshots, navigation UI improvements.
What do you dislike about the product?
The pricing becomes less favorable when scaling from “a few hundred” to “thousands” of devices.
What problems is the product solving and how is that benefiting you?
It really helps me troubleshoot a lot a problems that restaurant owners may encounter with our tablets that can be resolved quickly over the phone without having some to go deal with it in person.
Awesome!
What do you like best about the product?
I love the fact that your able to control the tablet and be able to solve any problem the restaurant owners may have with the device. Makes troubleshooting a lot easier.
What do you dislike about the product?
The only down side I have faced was when the server goes down or some devices with not let me do remote control sometimes, other than that I think it`s perfect.
What problems is the product solving and how is that benefiting you?
Printer issues, connectivity issues, troubleshooting, and remote view of our devices help make our job more accessible and more productive.
Tablet POS
What do you like best about the product?
We use Esper to see hardware data in real time and remotely log in to the device for troubleshooting.
What do you dislike about the product?
There's always room for improvement but so far it's been working for us.
What problems is the product solving and how is that benefiting you?
Able to load custom software to tablet for credit card processing.
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